2024 GMC TERRAIN Complaints

Purchased new from dealership 2024 GMC Terrain 4/2024. On 6/26/24 while driving the vehicle the transmission came apart and the vehicle suddenly stopped and would barely move off of the roadway. Had this happened 2 min prior while at highway speeds in crowded conditions, I can only imagine how many injuries could have occurred. My vehicle had 3800 miles on it. Upon my personal research, I found that this is a known problem with the 2024 GMC Terrains and dealerships across the country are filled with vehicles with the same problem. The dealership admitted to me that this has become "a known issue" and that they currently had 7 others with the same issue. They had my car for 8 weeks and according to my paperwork had to repair it twice as it failed the first repair road test! I filed a compaint with GM and was told "to not believe third party sites". I repeatedly asked why this wasn't a recall and they refused to answer the question. Does someone have to have their brand new transmission blow apart at 80 mph and take out others on the highway before they recall this? GM has issued multiple service bulletins to their dealerships but nothing to the public. I tried talking to the dealership and was belittled and stonewalled. Please recall these vehicles before someone is killed. I was finally given my vehicle back from the dealership today after 8 weeks because of no parts available. I am worried they repaired with the same parts that failed in the first place.I have the repair paperwork for your inspection if you would like to review it.

The rear bumper on these suvs have no impact strip any impact even under 1 mph will damage the car significantly and a person could suffer whiplash.

Was driving along and transmission downshifted (?) wouldn't change gears. Tachometer was like a race car. Just went wild. Limped it along to a dealership. They informed us it was probably the transmission. It was determined it was indeed the transmission. They also stated that they had 7 more waiting in the service area waiting for parts to repair. Ours was to be #8. We called the dealer we bought it from, they sent a tow truck and towed it to their service area. Luckily, I wasn't out on the interstate going 70 mph as I would have been in just a few more minutes. Very scary situation as I was in 3 lanes of traffic. It was in town, so traffic wasn't moving fast. I was 2 hours into my vacation. Needless to say, that put a damper on things. Had to rent a vehicle, unpack my vehicle and repack the rental. Oh, and by the was it is a 2024 Terrain with ONLY 2400 miles!

I was leaving work when my car had trouble accelerating from stop. The engine revved, but the gear would not engage. It happened several more times after I stopped at a light or slowed to get on the highway. It would take a minute or so to engage, and then I could drive the car, but it made it dangerous when trying to merge on to the highway or to make any turns in to traffic. It then happened two more times as I slowed to make turns until my engine light came on as I was turning on to my street. When I finally made it to my house and put it in reverse to back into my driveway, the car wouldn't move at all. I took it to the GMC dealership because it is still under warranty. The next day when I called, they told me a piston shot through the transmission housing which caused a leak of transmission fluid. There is a GM Customer Satisfaction Program release for 2024 GMC Terrains and Arcadias that all have a defect in the transmission housing, which is causing a leak of transmission fluid. I had noticed that, whenever I slowed to make a turn anywhere prior to the engine light coming on, there was some hesitation when trying to accelerate, but I thought it was the design of the transmission and engine.

ON [XXX] my spouse was driving her new 2024 GMC Terrain in Asheville, NC. When suddenly the car stopped and when was able to maintain control and coast to a safe area. The vehicle was subsequently taken to the dealers service center GMC Asheville, NC (Harry's on the Hill). The diagnosis was determined to be a defective a transmission valve body. In discussion with the dealer service manager he indicated this is a common occurrence with the valve body. Needless to say this defect can be fatal especially during inclement weather, fast speeds, winding narrow mountains roads! As of 15 May 2024, the dealer, GMC nor the manufacturer of the valve body has not provided a replacement part for this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When shopping for a new Vehicle I noticed this but purchased the vehicle anyway. I attempted to look under the hood of my new GMC Terrain. I have a (hopefully temporary) handicap from a medical procedure I have been dealing with for over a year. I found that the hood assist springs or air shocks have been eliminated from the 2024 model. I can lift the hood on my 2010 GMC Sierra, but I had to have my wife help me lift the hood on my 2024 Terrain. My guesstimate is the hood weighs 50 plus pounds! Once the hood is lifted you have to install a rod (stick, like the old Model A and T cars) so the hood stays up. Yes, I am aware that Ford and Jeep have done this too, but that still doesn't make it right in my view. In this day and age of vehicle safety, and adding safety features to vehicles that I would never even have thought of, I can't believe this is OK! I can only imagine a mechanic bumping the hood rod, or a small child reaching up to boost themselves up to see what Dad or Mom is looking at or doing under the hood of the vehicle. This would cause a 50 plus pound hood to come crashing down on a person and that is OK? How about a short or elderly person? How much did the car manufacturers save by eliminating this feature at the consumers safety and cost? Maybe the manufacturers don't want us under the hood anymore, but then they will have to find a better way to add windshield washer fluid or check the oil or brake fluid.