2023 GMC YUKON Complaints

Car driving down highway at ~70 MPH with wife and our three young kids. Engine spontaneously shut off while driving. Electronic and other systems continued to function (power steering, brakes, lights, screens etc). Dangerous situation but was able to stop car in shoulder. Tried turning car on and off but car would not restart. Police were notified but did not come. Tow truck came and tuck car to a GMC dealer (GMC Danvers). Next day when techs arrived at dealer, they were able to start and drive car without issue. There were no present or stored fault codes other than a warning pertaining to the battery. Battery has been replaced and GMC is stating car is now safe to drive. Because issue could not be replicated by dealer and car did not store any fault codes despite the engine shut off, we question whether the issue has been correctly identified and repaired. We noted to GMC that the issue experienced was the same issue associated with the recent recall (for which the car was previously serviced). At this time we do not believe the work GMC performed under recall properly addressed the known engine shut off issue. We requested GMC and dealer perform another picoscope test to conform no issues with crank shaft. GMC refused to perform the service, despite us offering to pay for the test out of pocket. GMC is not offering any additional solutions to identify the cause of the engine shut off issue.

Good afternoon, My 2023 GMC Yukon XL AT4 with the 6.2L L87 engine (approx. 61,000 miles) suffered a sudden and complete engine failure at highway speed while I was driving between Canton, OH, and Columbus, OH, on the expressway, returning to my home in Cincinnati. There was no warning before the engine lost all power and propulsion. I was traveling in the left lane of the interstate in moderately heavy traffic. When the engine shut down, I only had steering and braking available to me. In addition to losing all propulsion, I also lost all electronics, and there was no shoulder. The complete dashboard shut down. The only reason there was not a collision was that the traffic around me could see what was happening and slowed down themselves. I coasted on through the onramp and found a shoulder where I had three lanes of traffic on my left and two lanes on my right. Less than two months before this incident, the vehicle had been inspected and serviced by an authorized GM dealer, and no engine issues were identified. I was given no indication that the engine was at elevated risk of failure. After the breakdown, GM and the dealer determined that the failure falls under GM Safety Recall N252494002 / NHTSA Campaign 25V274000, which involves internal engine defects in the 6.2L L87 that can cause a loss of propulsion in certain GM trucks and full-size SUVs widely used as family vehicles. GM is replacing the engine, extending the warranty, and providing a loaner, but this does not change the fact that my family was exposed to a serious safety risk, nor does it address the possibility that other owners may experience sudden loss of propulsion even after their engines “pass” dealer inspection. I am submitting this complaint so NHTSA is aware that a recalled 6.2L L87 engine, inspected shortly beforehand, still failed without warning at highway speed in a primary family-hauler vehicle, creating a dangerous situation. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(

Engine had a burning smell and cranking sound. It lost propulsion, no indicator lights were illuminated and the car shutdown while driving. This is a recall item. It passed the recall inspection. I also had it inspected prior to leaving for my trip 2000 miles from home. Im currently stranded and awaiting my options. This is very unsafe, the engine failed while I had no service within 50 miles. Freezing temperatures at sunset. Im being told that my towing and rental car may not be covered. GM told the dealership to do the oil repair first. They covered up the failure. I also had an issue with electrical items after the purchase and that issue is why my alert lights never came on even when the vehicle was Inoperable.

We are located in Henderson, NV and we were driving on the freeway in a construction zone with no emergency lanes when the vehicle lost all power to the engine going the speed limit. The engine had seized up which is a known problem with the 6.2L GMC motors. We have done all the recalls recommended by the manufacturer. The engine seizing, locking up , put our family in danger . We were luckily enough to be close to an offramp where people in other vehicles barley let us over so we can pull off the road or we would of been stuck in the middle of the highway with cars flying by us with little kids in the car. This is unacceptable and as much as this happening and GMC not fixing the issues, people are going to get hurt or killed. IT IS A HUGE SAFETY CONCERN! . ThIS is a known issue with these motors and problems and GMC is putting bandaids on the situations when lives are in danger. Our truck is a 2023 GMC Yukon Denali with only 53k miles on it

The engine experienced a catastrophic mechanical failure after the vehicle had been inspected by the manufacturer and certified as compliant with an engine recall. The failure occurred after the recall remedy/inspection was completed. The engine lost functionality while the vehicle was in use, resulting in loss of propulsion and the vehicle becoming disabled, requiring towing. The engine is currently available for inspection and is awaiting major powertrain repair at an authorized dealership. The sudden engine failure created a safety risk due to unexpected loss of power while driving. No collision occurred. The issue has been confirmed by an authorized dealership. The vehicle had previously been inspected by the manufacturer as part of the recall process prior to the failure. Prior to the failure, there were no known warning lamps or messages indicating an imminent catastrophic failure. The failure occurred after the vehicle had passed the recall inspection. This appears to be a post-recall remedy failure. I am concerned that the recall inspection did not adequately prevent the known defect, as the engine failed after being certified as compliant.

My vehicle experienced a sudden and complete loss of OnStar and telematics functionality during or immediately following a routing/software update. I had taken my vehicle in for my engine recall and noted another software update was required and specifically was told by multiple service members over the phone that the onstar services/telematics module was impacted and this update should resolve it. After some initial research it appears this is related to N212331730, which impacts OnStar and telematics services. I brought the vehicle to an authorized GMC dealer for the recall. After inspection, the dealer informed me that the telematics control module has failed and must be replaced. This failure resulted in the loss of all OnStar safety-related services, including emergency response and vehicle communication features. The failure appears directly related to the recall condition or software update process, yet I am being told the module replacement is not covered. This creates a safety concern because emergency communication systems required for crash response and roadside assistance are nonfunctional. I am concerned that the recall remedy may be causing or accelerating telematics module failures and that affected vehicles may be left without critical safety systems unless owners pay out of pocket.

I am writing to formally file a complaint regarding a serious and ongoing issue with my vehicle that has placed my safety at risk and resulted in significant inconvenience and financial burden due to General Motors’ failure to honor my warranty in a timely manner. While driving on the highway, my vehicle suddenly began losing power and displayed flashing warning messages indicating that it would not shift into gear or out of gear and that power could be lost. This created an extremely dangerous driving situation and posed a serious safety risk to me and other motorists. I brought the vehicle in for warranty service, but General Motors was unable to honor the warranty repair in a timely manner. As a result, I was without my vehicle for several months while it sat undrivable on the dealership lot. Once the vehicle was finally repaired and returned to me, the exact same transmission-related incident occurred again. Once again, I was left without the vehicle for an additional period of days. This repeat failure has severely shaken my confidence in the reliability and safety of the vehicle. When I picked up the vehicle after the subsequent repair, I was informed by a General Motors technician that the brakes and rotors were most likely pitted and damaged and would need repair or replacement because the vehicle had been sitting undrivable for such an extended period of time. I was explicitly told this damage was expected due to the prolonged inactivity caused by the unresolved warranty issue. It is critical to stress that the vehicle only sat undrivable for such a long period of time as a direct result of General Motors’ inability to honor the warranty in a timely manner. Despite this, I am now being told that the brake and rotor damage is considered a “maintenance issue,” even though a General Motors technician directly advised me that this damage would occur as a consequence of the vehicle sitting for months due to warranty delay

Engine oil level drops significantly well before the oil change interval. Vehicle consumes excessive oil without warning lights or leaks. Risk of engine damage or failure if oil level is not closely monitored. Condition discovered during normal use.

Took my Yukon in for L87 engine recall. Advisor informed me my engine failed. No symptoms, sounds or messages appeared.’

My vehicle was apart of the GM L87 recall. I took it to the dealership and it passed the recall and received the remedy which was an oil change. Now about 3 months later, I was driving in the highway at approximately 70 mph when the vehicle lost power and shifted to neutral. I had to attempt to veer off the highway with no acceleration. Upon getting it to the side of the highway, it wouldn’t do anything at all and had to be towed. The dealership has deemed it needs a new engine due to the failure the L87s are facing. We had no warning at all prior to the engine failure, and assumed that after passing a recall it had some degree of safety.