2002 GMC YUKON Complaints

THE PARKING BRAKE ON OUR 2002 YUKON DOES NOT HOLD ONCE THE REAR BRAKES HAVE WARMED UP. WHEN THE VEHICLE IS ALLOWED TO SIT FOR A FEW HOURS AND THE BRAKES COOL, THE PARKING BRAKE HOLDS. SINCE NEW, THE PARKING BRAKE PEDAL HAS GONE ALL THE WAY TO THE FLOOR, AND THE DEALER TOLD ME THIS IS NORMAL. I'VE COMPLAINED TO THE DEALER ABOUT THIS PROBLEM IN THE PAST WHEN I TOOK IT FOR STATE INSPECTION, AND I WAS TOLD IT WAS A MINOR ADJUSTMENT PROBLEM AND IT HAD BEEN FIXED. SINCE THE CAR WAS COLD WHEN I PICKED IT UP, THE PARKING BRAKE DID WORK FINE. I DIDN'T REALIZE UNTIL LAST SUMMER THAT THE PARKING BRAKE DOESN'T HOLD ONCE THE ROTOR ASSEMBLY IS WARMED UP. CLEARLY, THIS IS A DANGEROUS SITUATION IF PARKED ON A STEEP INCLINE. THE DEALER HAS TOLD ME NOT TO WORRY BECAUSE THEY SAY THE VEHICLE IS SAFE WHEN IN PARK. I DISAGREE. *JB

ON 07/14/03 AT 22602 MILES, WE TOOK OUR 2002 YUKON XL (REGENCY EDITION) TO SUSS PONTIAC IN DENVER, COLORADO, TO INVESTIGATE A CLUNKING/KNOCKING SOUND COMING FROM THE SUSPENSION WHEN TURNING WHICH CAUSED THE STEERING WHEEL TO VIBRATE. ON OCCASION, THE STEERING WHEEL HAD EXCESSIVE PLAY IN THE WHEEL AND WOULD HESITATE WHEN TURNING. SUSS PONTIAC VERIFIED THE COMPLAINT AND FOUND THE "INTERMEDIATE STEERING SHAFT" DRY AND CLUNKING. THE SHAFT WAS THEN LUBED AS PER BULLETIN #II-00-02-35-003B AND WE WERE TOLD AT THE TIME THAT THE PROBLEM SHOULD NOT REOCCUR. THE PROBLEM RECURRED DURING THE FALL OF 2005 WHILE VACATIONING IN TEXAS. AFTER DISCUSSING THE INCIDENT OVER THE PHONE WE WERE TOLD THAT IT WAS NOT A SAFETY CONCERN, MORE OF AN IRRITATION TO THOSE INSIDE THE VEHICLE AND WE SHOULD HAVE NO PROBLEM GETTING HOME. WE MADE IT BACK TO DENVER WITHOUT INCIDENT, BUT VERY ANNOYING. ON 10/25/05, THE VEHICLE WAS TAKEN TO A DIFFERENT DEALERSHIP (LEN LYALL OF AURORA, CO) ONLY TO LEARN THAT A NEW BULLETIN (# UNKWN) HAD BEEN ISSUED REQUIRING THAT THE "INTERMEDIATE STEERING SHAFT" BE REPLACED. LEN LYALL THEN PULLED A VEHICLE SERVICE INQUIRY LISTING ALL SERVICES PERFORMED ON THE VEHICLE. HOWEVER, IT WAS NOTED IN THE SUMMARY THAT THE SHAFT HAD BEEN REPLACED, BUT MY COPY OF THE INVOICE REFERRED TO THE SHAFT BEING LUBED. I AM NOW TROUBLED BY THE FACT THAT GMC FOUND IT NECESSARY TO REPLACE THE SHAFT AND STILL TELLING ME THAT IT IS NOT A SAFETY CONCERN. I WOULD THINK THAT ANYTHING HAVING TO DO WITH THE ESSENTIAL COMPONENT (BRAKES, STEERING, TIRES, ETC) IS A LIFE SAFETY ISSUE. DOES IT TAKE SOMEONE TO BE SERIOUSLY INJURED OR DIE TO INSTITUTE A MANDATORY RECALL? *JB

CONSUMER COMPLAINT REGARDING 2002 GMC NOT BEING INCLUDED IN RECALL. THE VEHICLE WOULD SKID AND GRIND WHEN THE BRAKE PEDAL WAS APPLIED. *TS THE CONSUMER TOOK THE VEHICLE TO THE DEALER TO BE SERVICED FOR RECALL 05V379000. THE DEALER INFORMED THE CONSUMER THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL THEREFORE THEY WOULD NOT REPAIR IT. THE SAME DAY THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THEY REPLACED THE LEFT FRONT UNITIZED BEARING AND FRONT WHEEL DRIVE HUB ASSEMBLY. *NM

2002 GMC YUKON FRONT WHEEL ASSEMBLY HAD TO BE REPLACED. *TS AFTER THE RECALL FOR THE WHEEL SPEED SENSOR WAS COMPLETE THE DEALER CLAIMED THEY ALSO HAD TO REPLACE THE LEFT HUB ASSEMBLY DUE TO CORROSION. THE REPLACEMENT OF THE HUB WAS NOT GOING TO BE COVER UNDER WARRANTY BECAUSE IT HAD EXPIRED. *NM

2002 YUKON. STEERING PART ISSUE. REPLACED TWICE IN TWO YEARS, LUBRICATED PRIOR TO THAT. BEEN IN SHOP FOR SAME THING 4 TIMES OR MORE FOR SAME ISSUE. WHEN MANUFACTURER CONTACTED ABOUT THIS AFTER THE FOURTH TIME IN THE SHOP FOR SAME ISSUE....STATED "IF STAYS FIXED FOR A YEAR, SERVICE DEPARTMENT DOING THEIR JOB AND NOT GM'S PROBLEM....NO PERMANENT RESOLUTION" MANUFACTURER REQ# 1-375628602. IF THIS PERSISTS, COULD CAUSE MAJOR ACCIDENT/INJURIES. *JB

ABS SYSTEM ALWAYS ACTIVATES WHEN IT SHOULDN'T AT SLOW SPEEDS, RESULTING IN INCREASED STOPPING DISTANCES. *NM

CONSUMER REQUESTING REIMBURSEMENT FOR REPAIR OF EXCESSIVE CORROSION OF BRAKING SYSTEM, FRONT AND REAR ON GMC 2002 YUKON. *TS ***NO ANSWER REQUIRED*** THE A/C COMPRESSOR WAS NOISY ON STARTUP. SOP COMPRESSOR HAD INTERNAL PISTON FAILURE IN COMPRESSOR. . THE SUNROOF WOULD NOT CLOSE ALL THE WAY. THE DEALER HAD TO INSTALL A NEW SUNROOF FRAME. *NM

I AM WRITING TO TALK TO YOU ABOUT MY RECURRING ISSUES WITH MY STEERING COLUMN IN MY 2002 YUKON XL. IN SHORT, IT RATTLES. ON THE ROAD, IT RATTLES AT A LOW THUD, THUD, THUD SOUND. TURNING CORNERS, IT RATTLES WITH THE SAME SOUND. INITIALLY, WHEN I TOOK IT TO BERGLUND CHEVROLET, IN ROANOKE, VA, THEY ATTEMPTED TO REMEDY THE PROBLEM WITH A LUBE KIT. WHEN THE PROBLEM SURFACED AGAIN, I BROUGHT IT BACK AND THE INTERMEDIATE STEERING COLUMN WAS REPLACED. 20,000 MILES LATER, I FACE THE PROBLEM FOR THE 3RD TIME. I DRIVE ON THE ROAD, NEVER OFF ROAD. I HAVE OWNED A NUMBER OF VEHICLES, AND ALWAYS HOLD ON TO THEM UNTIL THEY EXCEED 150,000 MILES. NEVER HAVE I HAD TO REPLACE ONE STEERING COLUMN, IN ANY VEHICLE, AND I OBVIOUSLY HAVE NEVER HEARD OF A VEHICLE REQUIRING MORE THAN ONE. I HAVE LEARNED FROM GMC THAT THERE WAS A FIRST GENERATION FIX AND A SECOND-GENERATION FIX. I REALLY DON'T KNOW WHICH GENERATION I GOT, BUT I DO KNOW IT WAS NOT A FIX. AFTER SOME ARGUING, THE FIRST REPAIR WAS COVERED. THE SECOND WAS COVERED, AS WELL, BUT ONLY AFTER ARGUING ONCE MORE. IT SEEMS PERFECTLY CLEAR TO ME THAT THIS SHOULD BE REPAIRED AGAIN, AT NO COST TO ME, BECAUSE I HAVE NEVER RECEIVED A SATISFACTORY REMEDY TO THIS PROBLEM '' A PROBLEM ACKNOWLEDGED BY GMC AS NEEDING TO BE REMEDIED. IT IS OBVIOUS THAT MY VEHICLE HAS NOT GOT THE STEERING COLUMN SOLUTION THAT WORKS. I HAVE SAFETY CONCERNS. NO ONE SHOULD EXPECT TO REPLACE A STEERING COLUMN ON A VEHICLE EVERY 20,000 MILES. IT IS NOT A FILTER OR FLUID THAT NEEDS CHANGING AT INTERVALS, AND I REFUSE TO HAVE THIS TREATED AS IF IT WERE REGULAR MAINTENANCE. I AM WORRIED ABOUT THE SAFETY OF A UNIT THAT WEARS OUT SO QUICKLY, AND AM VERY DISTURBED BY THE COMPLACENCY OF GMC ABOUT SUBJECTING ME TO CONTINUOUS REPAIRS, AND APPARENTLY HIDING BEHIND POLICIES RATHER THAN DOING THE RIGHT THING WITH A CUSTOMER. *NM

REAR SIDE MIRROR ON BOTH DRIVER AND PASSENGER SIDE HAVE HAIRLINE CRACKS. THEY WERE REPLACED AND NOW THEY ARE BACK. THE HAIRLINE CRACK IN THE MIRROR DISTORTS VIEWS AND IS A SAFETY CONCERN. I BELIEVE THE MIRRORS ARE TOO THIN TO HANDLE THE DEFROST OPTIONS ON THE MIRRORS. THEY SEEN TO FAIL ON THEIR OWN. *NM

EXPERIENCE PROBLEMS WITH ANTI-LOCK BRAKING SYSTEM ON 2002 YUKON. *BF THE ROTORS RUSTED PREMATURELY AND CAUSED THE SENSORS TO FAIL. *SC UPDATED *JB