2023 GMC YUKON Complaints

The headrest in the 2nd and 3rd rows of the 2023 GMC Yukon are not adjustable or removable, reference page 39 of an owners manual. This is a major problem when installing car seats into the vehicle. Because of the design, the headrest tilt forward and do not allow car seats to properly sit against the back of the seats. This causes a gap between the back of the car seats and the seat back of the car. I have 4 kids and 3 different types of car seats. All of the car seat manuals say that for proper installation the car seats must seat flush with the seat back of the car. Well this cannot happen because of the design of the vehicle. Therefore I cannot properly install car seats of any type into this vehicle. I am not the only consumer with this issue as it is all over the internet as well. I have called GM corporate and they are not willing to address this safety concern as it would require a design change. I have attached pictures of 2 of the seats which have a gap between 2-5 inches depending on the height the car seats are set at.

I was driving on Highway 78 from Alabama to Mississippi, when all of a sudden we heard a loud explosion type noise. My husband looked up at the panoramic sunroof, and there was a large hole, along with shattered glass. We looked in the SUV, and there were no objects to be found that could have broken the sunroof. It appears the sunroof spontaneously exploded.

After driving on an Interstate Highway for approximately 2 hours I exited and brought the vehicle to a complete stop at a stop sign while preparing to turn right onto a busy 2-lane road. I applied moderate gas pedal pressure and the vehicle momentarily accelerated and moved forward but then the engine stalled as the transmission was attempting to shift automatically from 1st to 2nd gear. The vehicle was partially stuck out into the busy road without any power. This created a traffic conflict and near-miss with cars traveling along the 2-lane road that I was attempting to turn onto. I restarted the vehicle and drove it slowly onto the shoulder. The vehicle’s engine repeatedly stalled any time enough gas pedal pressure was applied to cause the transmission to attempt to shift from 1st to 2nd gear. This issue only occurs after the engine and transmission have been running at operating temperature for several minutes. The dealership could not duplicate this issue, but they only drove the vehicle a total of 7 miles over two different occasions. The vehicle was purchased new on June 23, 2023 and had approximately 1,700 miles on it when the issue first occurred. There were no warning lights or messages illuminated prior to the engine stalling. Vehicle is currently at a dealership service department being evaluated.

The contact owns a 2023 GMC Yukon. The contact stated while approaching a stop light at an undisclosed speed, the vehicle stalled and lost motive power. There was no warning light illuminated. The contact shifted the vehicle into park and restart the vehicle. Once the vehicle restarted, the vehicle started operating normally. The vehicle was taken to the dealer but was not repaired. A software update was performed however, the failure reoccurred. The manufacturer was not contacted. The failure mileage was 3,000.

I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.

On March 10, 2023 I exit Hwy 35 at the City of Cottula Texas, as I took the exit lane and arrived at the stop sign, the vehicle came to a complete stop the engine stop idling and the transmission switch to neutral, this created a safety issue for me and my family because I was unable to restart vehicle and I created traffic congestion at the intersection, I am worried that this can happen again and I might be exposed to other vehicles crashing against my vehicle or even worse if this is to happen in the highway I will not be able to control the proper handling of my vehicle

The contact owns a 2023 GMC Yukon. The contact stated that the reflection of the instrument panel lights from the driver’s side window was significantly impairing his vision of the roadway while driving. The dealer was made aware of the failure and confirmed that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 133.

While driving in a gravel driveway, the window curtain airbags and the middle console airbags deployed, with no collision what so ever causing injury to the driver and should you have a child this could have been very damaging as the airbags came out in all the way back through the vehicle. This incident was inspected by police and fire as OnStar called them as it detected a collision, and without the vehicle being moved from the location the officer said there is nothing that should have caused the airbags to deploy, there is absolutely nothing here in this driveway that could have possible caused airbag deployment, The running boards go in and out, even when on the interstate constantly, and when backing up or going forward at times, and especially in a gravel driveway your automatic breaks will stop you abruptly, so fast that your seat belt will lock up on your and thrust you forward and backwards. The rear entertainment system will screen at times when turning it on will stay black and you have to keep turning it on and off to get a screen to show. No warning lamps or messaging with any of these cases.

The contact owns a 2023 GMC Yukon XL. The contact stated that after starting the vehicle, the "Service SRS” message was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that there was a failure with the passenger safety restraint system; however, the remedy for the repair was not yet available. The contact stated that the vehicle was not repaired, and that the safety restraint system was reset. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 1,100.