2020 GMC YUKON XL Complaints

[XXX] [XXX] Phone: [XXX] Email: [XXX] [Date] National Highway Traffic Safety Administration Office of Defects Investigation (ODI) 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Safety Complaint Regarding 2020 GMC Yukon XL Denali – Repeated Engine Failures (VIN: [XXX] ) To Whom It May Concern: I am writing to formally file a safety complaint regarding my 2020 GMC Yukon XL Denali (VIN: [XXX] ) which I purchased in 2021. This vehicle has experienced repeated and dangerous mechanical failures that raise significant safety concerns. •March 2024: The oil pump failed, resulting in immediate engine issues. Repairs were completed under warranty, but the check engine light remained on afterward. •April 2024: The vehicle broke down again. At that time, the cams and lifters were replaced in addition to other service, but the underlying issues were not resolved. •August 2025: The vehicle failed once again. After taking it in, the service department could not determine the cause. When they believed they had identified the issue and took it for a test drive, the vehicle broke down again and had to be towed back to the shop. At that point, I was informed that the vehicle now requires a complete motor replacement and a new fuel pump. Each of these failures has left me stranded and placed me and my family in unsafe situations on the road. Despite contacting the dealership (Joseph Cadillac of Dublin), General Motors, and the warranty company, none have taken responsibility to properly resolve the issues. I believe this represents a potential defect in the engine or related systems that could impact many other consumers. I respectfully request that the NHTSA investigate this matter to determine whether a broader safety recall or manufacturer action is warranted. Thank you for your attention to this matter and for helping ensure consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving down the highway, and my wife and I decided to stop at Costco to get protein bars and gas for the drive home. We also had a [XXX] , [XXX] old, and [XXX] in the car. As we were approaching the end of the exit ramp at approximately 30 miles per hour, the engine jerked the car two or three times then died. When it died, I lost power steering and the car slammed to a stop. The car also displayed an alert about my tow breaking system. I tried to restart it, and smoke began rising from my engine bay. I stopped trying to restart, and got my family onto the hill beside the exit while waiting for a tow. The tech at the GMC dealer stated that the engine had seized on me while driving. The cam shaft can rotate a small amount one way before getting blocked, and likewise the other way. Tech believes that the bearing is responsible, but will not be doing a tear down until September 2. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 GMC Yukon XL. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power, and an abnormal rattling sound was coming from under the hood. The contact stated that the message "Action Needed - Oil Pressure" was displayed on the screen. The vehicle was towed to a local dealer, where it was diagnosed with catastrophic engine failure due to metal shavings inside the engine. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.

The transmission failed while driving it and no warning lights were visible on the dashboard before hand or afterwards ..the vehicle is presently at a legitimate transmission repair shop and needs a new transmission supposedly this particular vehicle is evidently not included in the recall although the make and model are listed as part of the recall.

Driving and vehicle started making noise and lost ability to accelerate fully. Mechanic stated he’s had numerous issues with this model with lifter and camshaft damage especially with the 6.2l engine which has a recall on the 2021-25 models but not the 2020. $5,000+ to fix at this point.

The contact owns a 2020 GMC Yukon XL. The contact stated while driving at an undisclosed speed, the rear passenger side tire seized. The contact stated the vehicle was skidding, and the contact noticed an unusual sound. The vehicle was taken to an unknown dealer, but was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included. The manufacturer was made aware of the failure, but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 46,000.

I was driving 75 MPH on the interstate passing a semi. The Yukon did not respond to pedal pressure so I used my blinker, moved to right lane and coasted into the grass area. The engine was completely off. As I changed lanes the low oil pressure light came on and the truck demanded that I shut the vehicle down immediately. I called for a tow truck and had to be towed 27 miles to my home area.

Vehicle suddenly lost power without warning or engine light coming on. Vehicle was inspected and found that the transmission fluid pump failing caused low transmission pressure and replacement was required. 70k transmission fluid change was done per maintenance recommendations. Vehicle had 112k miles.

I possess a 2020 GMC Yukon XL. During multiple highway drives, I experienced a persistent loss of power. When accelerating from a stop, the vehicle struggled to shift gears smoothly, resulting in a rough, jerking motion. I opted to take the car to the dealership; however, before I could reach it, the vehicle lost all power and failed to change gears entirely. I am fortunate this complete loss of power and ability to change gears did not occur while I was on a busy highway. I purchased the car when it had 63,000 miles, and at 120,000 miles, the dealership informed me that the transmission had completely failed. A replacement of the transmission will be necessary.

The contact owns a 2020 GMC Yukon XL. The contact stated that upon attempting to start the vehicle with the key fob, messages that the key fob was not connected, to put the key fob in the compartment, to push the brake, and that the battery light was low, were displayed. The contact stated that he was able to start the vehicle by pressing the Push to Start button. The contact stated that the failure occurred intermittently. Additionally, the contact stated that upon starting the vehicle, the engine made an abnormally loud banging sound, and then the engine made an abnormal clunking sound that persisted while the vehicle was idling. The contact turned off the vehicle. The vehicle was towed to the dealer, where it was diagnosed that two pistons had separated from the engine. The dealer recommended an engine replacement. The dealer also informed the contact that a manufacturer field technician would perform an additional inspection of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 11,000.