2021 GMC YUKON XL Complaints

Routine oil change by professional local mechanic. Upon completion we were told that the vehicle would not turnover. The mechanic diagnosed and found that were 2 recalls for our vehicle - one for the fuel pump module and one for the engine. We had our vehicle towed to the local GM dealership. They then replaced the fuel control module. GM tried to manually crank over but engine seized once again. We spoke to the GM Advisor prior to this and were told that our vehicle was not part of the engine recall because our VIN was not listed as part of it even though our vehicle had the same exact issues as described in the engine recall and was for the exact year/make/model of the engine. The dealer quoted us $14,896 to replace the engine. They stated they would submit a Goodwill claim to GMC to help discount the cost to repair/replace the engine. The dealer called back later that day and said GMC would be willing to cover 30% of the cost so our expense would be around $10,000. All this for a vehicle we've only driven for less than a year and a half. The vehicle went in for a routine oil change and has never had any issues prior to this. This happened suddenly without any sort of warning. To make matters worse, our powertrain warranty expired a day or two before this occurred. We are still trying to fight with GMC to cover this engine failure. The car has less than 75,000 miles and is only used for basic personal needs like driving to school and the store so it is shocking that the engine would suddenly fail like this and to make matters, the manufacturer refuses to take responsibility for it and to cover it under the recall even though there has been known widespread issues with this engine.

The contact owns a 2021 GMC Yukon XL. The contact stated while driving at an undisclosed speed, the low engine oil warning light illuminated. The contact checked the oil dipstick and noticed that the oil level was extremely low. The contact stated that the vehicle was serviced by the dealer a month prior, and the oil change was performed. The contact stated that the oil level required to be topped off several times while driving the vehicle to the dealer. The vehicle was taken to the dealer, where an oil consumption test was performed, and the vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall with a similar failure description; however, the VIN was not included in a recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,500.

The contact owns a 2021 GMC Yukon XL. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), and the vehicle was taken to the dealer, where the recall inspection test was performed, and the contact was informed that the engine needed to be replaced. The contact stated that the dealer had initially ordered the wrong engine. The dealer then ordered the correct engine; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

GM's 2021/2024 6.2 engine recall began with vehicle production March 1st, 2021. My Yukon XL Denali was produced Feb 26, 2021, THREE days before the recall start. The engine was replaced by GM approximately 6/21/2023 (previous owner), the replacement engine was built the 129th week of 2023. With my recent call to GM, they only reference the original vehicle's build date. If my vehicle missed that by three days, and now has another engine built during this recall period (2023), they have no help for me, it is NOT covered in this safety recall. Neither GM or my dealer has been able to tell me which oil to run 0w20 or 0w40. This vehicle's engine failed just outside of the current recall dates. With the expansion of dates, I can have my motor inspected and be covered under the extended year and milage warranty given to other owners. I am requesting NHTSA to expand the existing recall date. Thank you.

Vehicle Information Make: GMC Model: Yukon XL Denali Year: 2021 VIN: [XXX] 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine failed due to defective lifters and camshaft components, along with excessive oil consumption. These issues rendered the vehicle inoperable and required over $10,000 in repairs. The failed components are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The engine failure occurred while the vehicle was in motion, creating a dangerous situation for my family and other drivers. Sudden loss of engine power could have led to a collision or left us stranded in unsafe conditions. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue was diagnosed and confirmed by DeFouw GMC in Lafayette, Indiana. GMC has acknowledged the defect and agreed to cover all but $2,000 of the repair costs. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by DeFouw GMC. GMC is aware of the issue under Case #[XXX]. No inspections have been conducted by police or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, it all happened at once. The vehicle was extremely well cared for, and GM has all of the oil change records. Additional Comments: We have been without our family vehicle since [XXX], and GMC has not provided an estimated arrival date for the replacement engine. We are now entering month four without a vehicle, which has severely impacted our family’s mobility and safety. This delay is unacceptable and reflects poorly on GMC’s commitment to customer safety and service. Has also cost us over $10,000 out of pocket, which I will seek reimbursement for legally, if I must. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

Subject: Assistance Request – Vehicle Engine Failure Shortly After Purchase I am reaching out for assistance regarding a serious issue with a vehicle I recently purchased. Approximately two weeks after purchasing the vehicle, the engine failed completely. I was driving it to pick up my daughter from school and when I went to go from stopping at a red light the engine light started flashing, the car said lowering for stabilization, and it started smoking and wouldn't go. I was almost hit due to the engine just stalling. When I was able to drive it was shaking and I couldn't go past 30. I made it to the dealership that was 7 mins away and had a guy from service come out. There wasn't any warnings before the engine went out. The dealership has informed me that I am responsible for the repair cost even though vehicles of the same year, make, and model have an active engine recall for this exact issue. Despite this, the dealership and manufacturer have refused to cover or assist with the repair, and there is currently no estimated time for replacement parts or a loaner vehicle. I have documentation from Greg Hubler on there diagnosis. I believe this situation may involve a warranty, recall, or consumer protection concern, and I would like to know what steps I can take or if your office can assist with resolving this matter.

I had a complete engine failure in my 2021 Yukon XL Denali while driving 70mph on the highway. My vehicle warning lights all of a sudden came on and my cruise control was disengaged. My vehicle started shaking and then started smoking. It was taken to our GMC dealership immediately and it was discovered that the engine had failed even though my VIN is not listed in the L87 Recall. No warning lights appeared prior to this failure. I will attached our invoice from the dealership and their description of the problems.

While operating the vehicle at normal highway speed, the engine suddenly failed without warning. The vehicle immediately lost power, forcing me to coast to the shoulder. This created a dangerous situation in active traffic. The vehicle was later towed to an authorized GM dealership. The dealer inspected the vehicle but refused to provide assistance or take responsibility for the engine failure. Based on the symptoms and information available, the failure appears to be caused by a known GM engine defect. This issue poses a serious safety hazard since the engine can fail abruptly during highway driving, increasing the risk of accidents or injury. I am requesting that NHTSA investigate this matter and that GM be held accountable for addressing this known defect.

The contact owned a 2021 GMC Yukon XL. The contact stated that while driving 70 MPH, the “Service Safety Restraint Device” warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer, and the contact was informed that the air bag was not repaired correctly because there was electrical tape and packing foam inside the air bag housing. The air bag was replaced and the front driver seat belt was replaced, and the vehicle was repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 117,000.

The contact owns a 2021 GMC Yukon XL. The contact stated that while driving 6 MPH, the vehicle experienced a complete loss of automotive power and all electrical components shut off, with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the engine had failed and needed to be towed to a local dealer where the vehicle was diagnosed a second time, and the contact was advised that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING) as a possible cause of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 133,000.