GRAND DESIGN Complaints
View complaints related to GRAND DESIGN. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2019 GRAND DESIGN MOMENTUM- cda, ID
my suspension failed with the leaf springs breaking and the shackles and bushings failed then the frame is breaking( flexing). all fasteners were loose and some missing the body came loose from the frame... this is a issue with many other grand design 5th wheels ... hopefully the parts that fell off on the freeway did not hurt anyone... ( leaf springs)
Source: NHTSA WEB SITE -
2024 GRAND DESIGN REFLECTION- Johns Island, SC
Each trailer must have rear impact guards (bumpers) or other devices that prevent another vehicle from riding underneath. https://csa.fmcsa.dot.gov › MyFiles 5.1.9 Rear-End Protection (393.86) - CSA Compliance, Safety My trailer does not have a rear bumper.
Source: NHTSA WEB SITE -
2024 GRAND DESIGN REFLECTION- Johns Island, SC
The camper does not have a GFCI receptacle within the camper. It does have a GFCI breaker. Unfortunately, the GFCI breaker is not easily accessible because you have to remove a couch before you can access the breaker. That does not follow ANSI code.
Source: NHTSA WEB SITE -
2020 GRAND DESIGN REFLECTION- Leander, TX
The contact owns a 2020 Grand Design Reflection RV. The contact stated that the rear leveling jacks of the trailer were significantly close to the ground while in the retracted position. The contact stated while driving 10-15 MPH downhill, he noticed that the rear leveling jacks were touching the ground. The contact stated that he was concerned because the failure could cause him to lose control of the trailer while driving, which could lead to a crash. The dealer and the manufacturer were not notified of the failure. The RV was not diagnosed or repaired. The failure mileage was unknown.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2018 GRAND DESIGN MOMENTUM- Grand rapids, OH
Fifth wheel pin box busted loose weld failed trailer about came off the truck this trailer weighs 16,000 plus pounds it was very unsafe the manufacturer knows of this issue The RV started to rip itself apart leave spring shackles busted
Source: NHTSA WEB SITE -
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2020 GRAND DESIGN MOMENTUM- Ocala, FL
We noticed our pin box on our GD started moving when we hitch up. The wall inside the bedroom is showing wear from movement, the trim around the upper deck came apart multiple times, the flooring inside the bedroom had a hole in it from the bed gouging into it. When hitching up the wall is bulging out on driver side just off of the slide corner. Our slide stopped working and there are Gibs inside the wall of the slide that had sheared off rivets.
Source: NHTSA WEB SITE -
2021 GRAND DESIGN MOMENTUM- Houston, TX
Frame failure causing the vehicle to be unsafe to tow given the failure is in the PIN area. If the PIN box fails that could cause a catastrophic accident resulting in great harm or death to the driving public. Grand Design has failed to take full ownership of this issue with 100's of their large 5th wheel. On inspection welds are weak or missing leading to these RV's becoming unsafe to tow down the road. While GD has approved some work to remediate the broken welds, it's minimum effort and not a full fix. It will still be unsafe to tow with root cause in their upper deck walls not being addressed.
Source: NHTSA WEB SITE -
2023 GRAND DESIGN REFLECTION- Temple, TX
The contact owns a 2023 Grand Design Reflection Fifth Wheel RV. The contact stated that the rear stabilizers remained significantly close to the ground while retracted. The contact was concerned that the issue could cause the RV to strike the ground while driving or reversing. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2023 GRAND DESIGN MOMENTUM- New Orleans , LA
We have a brand new 2023 Grand Design Momentum 5th wheel. Had her for 9 months. Taken only 2 trips thus far. I have a structural stress fractures on the corner of my closet slide (approx 4”), caulking around the front cap has been pulled away, both sides of our bedroom upper cabinets have about 3” cracks on the bottom along the wall from frame flex / failure. It’s difficult to close our main door. Often times it requires us to slam once or twice to get the door to close. All this is due to frame flex. I have spoken to Grand Design and they are sending a mobile SRT tech to my trailer to inspect and provide immediate repairs and deem the trailer safe to travel so I can take trailer to an authorized Grand Design dealer in New Orleans to fix our trailer.
Source: NHTSA WEB SITE -
2022 GRAND DESIGN SOLITUDE- Waco, TX
1. **Immediate Call to Halt ABS Brake System Use:** - My recent experience on an 8-mile grade, where the newly installed ABS module and two new axles and brakes failed catastrophically, has left me with no choice but to demand an immediate cessation of the use of these ABS brake systems in your RVs. Despite being in low gear, my truck's brakes overheated to the point of failure, rendering them unable to slow the RV. This terrifying event could have ended in tragedy were it not for the runaway truck lane. After over a decade 1. **Background of the Issue:** - **Severe Brake Failure:** After only 1,900 miles of usage, then again 100 miles into total replacement and again after 700 miles after the next total replacement of axles, brakes, and ABS unit. I faced a critical safety issue several times as have many other Grand Design ABS brake newer model owners - the complete disintegration of all four brakes. The danger was alarmingly signaled by O2 alarms during stops on the first time of the several catastrophic failures, revealing a life-threatening flaw that placed my entire family in peril. 2. **Systemic Failures and Inadequate Response:** - **Widespread Safety Concerns:** This issue is not unique to my vehicle. Numerous owners of the 2021-2022 and 2023 models have experienced similar catastrophic brake failures, signaling a systemic flaw in Grand Design's production. Grand Design allegedly denies that any other owners have had an issue. Hundreds have posted their own similar brake failures with the several RV brands carrying the ABS module, and dozens of Grand Design owners have now done the same. There is lives at risk daily as the weather warms up and families in NEW RV's travel.
Source: NHTSA WEB SITE