GRAND DESIGN Complaints

We had a towing incident chain's came detached from camper one side was only tack welded when contacted grand design got no where with them

There has been a safety recall concerning the Winn-Tec regulator for the propane tank outstanding since last summer. I have been attempting to get this matter resolved with Grand Design since the recall came out. Grand Design has still failed to address this issue. The emails have tagged the recall as RE: M3418134- 114652- 910023 recall.

On Monday May 30th, 2022my husband Mike was sitting in the recliner and heard a couple of “pops” and then he heard another louder “pop.” He got up and walked over to the glass sliding door and saw our 2020 Grand Design Solitude 310G camper was on fire. He turned to me and hollered for me to call 911 and that the camper was on fire. He immediately ran outside and ran into the garage/workshop and took the garden hose that was attached to the hydrant and began spraying the garage/workshop roof from the south as the flames were not only engulfing the camper but the wind was blowing some flames toward the garage/workshop. I placed the call on my cellphone to 911 at 12:28 pm. After I placed the call I immediately went outside. I started to take some pictures at 12:38 pm. Our neighbor across the road saw the black smoke and immediately came over. Mike had him take over the garden hose he had been using and asked him to continue spraying the garage/workshop. Mike then ran outside and grabbed the garden hose attached to the outside hydrant and went along the back of the garage/workshop and around the north side of the garage/workshop and started spraying the garage/workshop roof from the north. The Albany Fire Chief arrived by private vehicle and assessed the situation and then radioed his crew information on what he wanted them to do when they arrived. When they arrived the Fire Chief immediately took one of the hoses and started spraying the garage while the others concentrated on the camper fire. The camper and inside contents were totally destroyed by fire. We believe the fire started near where the refrigerator was located. There is currently a recall 22V-038 from Grand Design regarding risk of fire due to a wiring issue behind the refrigerator that we were not notified of. My husband Mike suffered 1st & 2nd degree burns on his face and legs which were treated medically at home (I am a Nurse Practitioner).

There is currently an rv recall coming out concerning 150,000 2021 through 2023 travel trailers and fifth wheels for a faulty quick disconnect fitting in the propane system, which can crack, leak, and cause fires. I own a 2020 Grand Design, Imagine, travel trailer which had the exact same defect as this list describes. I paid my rv dealership $539 on 10/11/21 to trace the propane leak and replace the same connector which was cracked, with no signs of trauma or damage. This recall needs to be expanded to include 2020 models for sure and other manufacturers such as Grand Design.

120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.

The contact owns a 2017 Grand Design Momentum RV. The contact received notification of NHTSA Campaign Number: 22V038000 (Equipment). The local dealer was contacted but declined to service the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no additional assistance. The contact had not experienced a failure. Parts distribution disconnect. THE CONSUMER STATED THERE WAS NO DEALER IN THE STATE ABLE TO PERFORM THE RECALL AS A SERVICE MANAGER SUGGESTED.

LED indicator lights on the kitchen range knobs over heated and caught on fire. I was filling the pantry in preperation for an upcoming trip. When I turned on the pantry light to the motion sensing position there was a slight momentary buzzing sound. I turned the switch off but then noticed that the LED light on the range knob was smoldering next to me. The LED then caught on fire and I extingushed it with a kitchen rag. I disconnected the trailer from the household power connection and turned off the battery disconnect switch. A few hours later when my spouse arrived home I connected the shore power and the battery disconnect while she observed the unit. We observed that the lights on the other range knobs were illuminated even though the switch was in the off position. The pantry light was on but very dim. Within a minute or two a second LED ring on a different knob smoldered and popped. I immediately disconnected all power and than contacted the manufacturers customer service department when they opened the following day. They are supposed to be sending a replacement range to a local service shop for replacement. We are still waiting for the new range to arrive. The manufacturer has stated that they want the defective range returned to them for inspection. We have been unable to turn on any power to the trailer due to fear of another fire.

One of the passenger side leaf springs on our Dexter axle snapped near the shackle point. Since we have read that this is a common issue, we are reporting as this could have potentially resulted in a serious safety issue. When our leaf spring snapped, it severed the propane line that runs underneath our 5th wheel in two places. It also caused the two tires to rub together. Fortunately, for us, this must have happened within a short distance from the RV park we were staying at for the evening because we only lost about 1/3 tank of propane and the tires do not appear to have sustained significant damage. We were able to disconnect and drive to a nearby trailer supply store and get a new leaf spring. We also removed and took the damaged propane supply line to a nearby propane provider/retail store and have it repaired. My husband replaced the leaf spring and reinstalled the propane line making sure to test for leaks. We did not keep the broken leaf spring as it didn't even occur to us to keep it for inspection but we are able to show where it snapped, if needed. It almost appeared to be rusted from the inside. Since we don't live/store our RV in humidity prone areas, this seemed unusual. This incident occurred while we were on a trip to visit family in Florida. We do not/nor have not lived in our RV full-time. Our use is infrequent. There was no indication that there was any issue while we were driving. It was only when we exited our truck that we smelled a very strong propane smell that my husband investigated the source and discovered the damage. We had been traveling on I-20 near W. Monroe, LA when we discovered the issue. It is frightening to think about what could have happened had we had a blowout from the tires rubbing together, along with the propane leak while driving down the interstate at 65mph. Please note: we are extremely trailer weight conscience and are very careful to not overload.

225/75R15 tire Load Range E tire experienced complete tread separation and I have retained the majority of the tire remaining for further inspection. The tire information tag afixed to the camper specified 80 psi max cold pressure. After sitting overnight prior to morning departure all 4 tires were checked and set to 78 psi cold pressure and inspected visually on inner, outer and tread surfaces. 19.3 miles after departure on FL I-75 traveling at speed control 64 mph at about 11:30 am a tire pop was heard, the tread separated and lodged between the hub and spring, debris was seen flying to the rear in the side mirrors. Traffic was heavy in front and back, no road debris was seen, other cars in front followed straight paths and the outside temperature was 84 degrees. We maintained a steady slow down to the side of the road and could not tell what the following cars experienced due to flying camper and tire parts but we did not collect full pieces of damaged camper parts or the entire tread. No police report was made. Lionshead, the company contracting with the RV manufacturers to supply tires and manage warranty claims, after reviewing pictures and the incident, has issues a $105 tire replacement reimbursement. Finally, there is picture, date & name documentation of other similar failures (some 30+) over two years in our RV social media group.

The contact owns a 2020 Grand Design Imagine 2600RB equipped with westlake tire, tire line: unknown, tire size: ST225/75R15 and the DOT number was unknown. The contact stated while the trailer was being delivered to his residence, the rear passenger side tire blowout. The driver was able to replaced the rear passenger side tire. The contact stated a few days later the front driver side tire had a blister. The contact stated he replaced all 4 tires. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure.