GRAND DESIGN Complaints

TL* THE CONTACT OWNS A 2019 GRAND DESIGN SOLITUDE 2930 RL. THE CONTACT STATED THAT THE STOVE IN THE TRAILER FAILED TO OPERATE. THE CONTACT TOOK THE TRAILER TO RV COUNTRY - FRESNO 3633 S MAPLE AVE, FRESNO, CA 93725 WHERE THEY DISCOVERED THAT THE PROPANE FUEL LINE ATTACH TO THE STOVE HAD MELTED SHUT DUE TO THE FURNACE INSIDE OF THE TRAILER. THE CONTACT THEN SPOKE WITH THE MANUFACTURER WHO STATED THAT THEY WOULD WORK WITH THE DEALER TO REPAIR THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *DT *AS

TL* THE CONTACT OWNS A 2018 GRAND DESIGN IMAGINE TRAILER. THE CONTACT STATED THAT DUE TO THE LEAF SPRING FLATTENING OUT, THE TIRES WERE RUBBING AGAINST THE BOTTOM OF THE TRAILER. THE CONTACT STATED THAT THE FAILURE SHOULD NOT OCCUR BECAUSE THE TRAILER WAS NOT OVERLOADED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE FAILURE. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. *DT

TL* THE CONTACT OWNS A 2018 GRAND DESIGN IMAGINE TRAVEL TRAILER EQUIPPED WITH LIONSHEAD WESTLAKE TIRES, SIZE: SP225/75/R15 (NA). WHILE DRIVING 64 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT WITHOUT WARNING. THE FAILURE DAMAGED THE MARKER LIGHTS ON THE SIDE OF THE TRAILER AS WELL AS THE PASSENGER SIDE FENDER. ALSO, THE WIRING HARNESS FOR THE ELECTRIC SLIDE WAS RIPPED APART DUE TO THE SUDDEN TIRE FAILURE. THE CONTACT WAS ABLE TO MOVE THE TRAILER TO A PARKING LOT AND CALLED A ROADSIDE TIRE SERVICE TO HAVE THE TIRE REPLACED. THE CONTACT FILED COMPLAINTS WITH VARIOUS AGENCIES, INCLUDING THE MANUFACTURER'S WEBSITE. SHORTLY AFTER THE INITIAL BLOW OUT, THE TIRE BLEW OUT AGAIN ON THE SAME SIDE. AFTERWARDS, THE CONTACT HAD ALL FOUR TIRES REPLACED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 12,000.

TL* THE CONTACT OWNS A 2018 GRAND DESIGN IMAGINE 2600 RV. AFTER TRAVELING APPROXIMATELY 5,000 MILES, THE CONTACT DISCOVERED THAT BOTH OF THE VEHICLE'S AXLES HAD LOST THEIR CAMBERS. THERE WERE NO WARNING INDICATORS FOR THE AXLE MALFUNCTION. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND AGREED TO COVER THE COST TO REPLACE BOTH THE AXLE AND SPRING SETS. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC AND THE COST WAS COVERED BY THE MANUFACTURER. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT TRAVELED ANOTHER 6,000 MILES AND NOTICED THAT THE REAR DRIVER'S SIDE TIRE BEGAN TO WEAR SIGNIFICANTLY AND THERE WAS ADVANCED TIRE WEAR ON THE OTHER THREE TIRES. THE CONTACT TOOK THE TRAILER TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT BOTH AXLES WERE BENT AND HAD FAILED AGAIN. ALSO, ALL FOUR WHEELS WERE OUT OF ALIGNMENT. THE CONTACT HAD THE WHEELS ALIGNED AND ALL FOUR TIRES REPLACED. THE CONTACT RESEARCHED THE COST AND DISCOVERED THAT GRAND DESIGN MANUFACTURED VEHICLES WITH WHAT HE BELIEVED WERE LOW COST, POORLY DESIGNED SPRINGS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AGAIN AND INFORMED THE CONTACT THAT THEY COULD REPAIR THE VEHICLE AGAIN. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

TL* THE CONTACT OWNS A 2018 GRAND DESIGN IMAGINE TRAILER. WHILE THE CONTACT WAS PERFORMING A SAFETY INSPECTION OF THE TRAILER, SHE NOTICED THAT THE REAR TIRES WERE BALD. THE VEHICLE WAS TAKEN TO D AND G CUSTOM CONVERSIONS, INC. (383 BURGNERS ROAD, CARLISLE, PA 17015, 717-249-8875) WHERE IT WAS DIAGNOSED THAT THE AXLES WERE FAULTY. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE TRAILER REPAIR CENTER WOULD BE PROVIDED WITH THE REQUIRED APPROVAL FOR REPAIRS. WHEN THE REPAIR CENTER CALLED FOR APPROVAL, NO REMEDY WAS PROVIDED. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2018 (NA) GRAND DESIGN MOMENTUM TRAILER. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE FLOOR HEATER. THE HEAT CAUSED THE FLOOR TO TURN BROWN, WHICH PRESENTED THE RISK OF A FIRE. IN ADDITION, THE ROOM SLIDEOUT FAILED TO SLIDE BACK IN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED.

WHILE DRIVING BACK FROM A FAMILY TRIP IN NEBRASKA ON 6/30/19. I NOTICED THAT THE TRAILER WAS PUSHING THE TOW VEHICLE TO THE RIGHT WHILE BREAKING HARDER THAN NORMAL. THIS HAPPENED MULTIPLE TIMES DURING OUR 4.5 HOUR TRIP HOME AND UPON ARRIVING AT OUR HOUSE IN LONE TREE, CO. I DISCOVERED THAT THE LEAF SPRINGS ON THE PASSENGER SIDE OF THE TRAILER HAD FLATTENED OUT. THE TRAILER IS 2 MONTHS OLD AND THE WEIGHT WAS MINIMAL AS NONE OF THE HOLDING TANKS WERE FILLED AND HALF OF THE CABINETS WERE EMPTY AS WELL AS EMPTY FRIDGE. I CONTACTED THE MANUFACTURER AND THEY AUTHORIZED REPLACEMENT OF SPRINGS. MY CONCERNS IS THAT THE MANUFACTURER IS USING SUB STANDARD PRODUCTS AND THIS CAN LEAD TO A TRAGIC ACCIDENT AT SOME POINT. I ALSO BELONG TO A FB GROUP OF IMAGINE OWNERS THAT HAS 12,500 MEMBERS AND THE TOPIC OF FLATTENED LEAF SPRINGS IS A DAILY OCCURRENCE. SOMEONE SHOULD BE LOOKING IN TO THIS BEFORE A TRAGIC ACCIDENT OCCURS THAT COULD OF BEEN EASILY AVOIDABLE BY MANUFACTURER USING BETTER QUALITY PRODUCTS AND OR HIGHER PRODUCT AS WELL.

TWO SEPARATE ISSUES: 1. LIPPERT WHEEL BEARINGS LEAKED GREASE ALL OVER THE DRUM BRAKES WITH LESS THAN 4000 MILES. LIPPERT REFUSED TO PAY FOR REPAIRS BECAUSE IT HAS BEEN MORE THAN ONE YEAR. 2. WITH BRAND NEW BRAKES PROPERLY ADJUSTED, BRAKES ARE STILL VERY WEAK. APPLYING 12 VOLTS FROM BRAKE CONTROLLER RESULTS IN MINIMAL BRAKING. SUSPECT UNDERSIZED FINAL WIRING TO BRAKES (20 GAUGE). BRAKES HAVE BEEN UNDERPERFORMING SINCE DAY 1. *DT*JB*DT*JB

PULLING IN FOR GAS AT GAS STATION HIT THE CURB MAYBE 2 MILES AN HOUR WITH LEFT FRONT TIRE BENT FRONT TIRE ON LEFT BENT HANGER ON LEFT AND BENT HANGER ON RIGHT CAUSING TIRE TO POP AND OVER 3000 DOLLARS OF DAMAGE TO SUSPENSION. HAD ABOUT 1300 MILES ON TRAILER WAS FIRST TRIP OUT