GRAND DESIGN Complaints

The contact owns a 2020 Grand Design Momentum RV. The contact stated that while the RV was parked, the contact heard an abnormally loud popping sound coming from behind the sleeping cabinets at the camping ground. The contact performed an inspection and noticed that the 110-volt electrical wires in the RV had shifted during travel and were touching the subframe of the RV. The contact noticed smoke coming from underneath the RV, and the refrigerator circuit braker then tripped. No warning lights were illuminated. The RV was taken to the dealer, where it was diagnosed with a failed electrical wiring system and junction box. The contact was informed that the wiring system and the junction box needed to be replaced, and the wires needed to be re-routed. The contact was informed that the repair was not covered under warranty. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 12,000.

The contact owns a 2020 Grand Design Solitude. The contact stated that while completing routine maintenance on the RV, the contact noticed that there were three cracks on the passenger’s side frame, and there was a crack on the weld. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and denied the claim made by the owner. The frame manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 10,000

The contact owns a 2023 Grand Design Solitude RV. The contact stated that while hauling the RV and depressing the brake pedal to stop, the RV pushed up against the rear of the pickup truck. The vehicle was taken to the local dealer, who discovered that the RV brake shoes had crumbled and failed. The contact was advised that the brake shoes and braking system needed to be replaced. The vehicle was later taken to the local engineering firm and the braking system was replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 9,300.

The contact owns a 2021 Grand Design Momentum RV. The contact stated that while inspecting the RV, the contact became aware that the outrigger brackets were bent and fractured. The contact stated that the failure was visible over the axles. In addition, the welding on the cross-member beams was fractured, causing the floor to crack, and the exterior fiberglass was cracked by the bedroom slide-out. Additionally, there was a four-inch-long crack on the frame of the upper deck. Most recently, the contact found movement of the cabinets in the upper deck, and a portion of the fiberglass on the front cap had separated from the roof. The RV was taken to a welding shop to be diagnosed, and it was determined that the metal used to support the walls in the unit was not strong enough. The contact was informed that the weight on top caused it to bend and crack. The outrigger brackets were replaced, the cross members were replaced, and the other cracks were repaired. The manufacturer was notified of the failure and denied the warranty claim. However, the manufacturer failed to acknowledge the failure and advised the contact to call the insurance company since the manufacturer believed that the RV had been involved in an accident. The contact denied that the RV had been in an accident. The contact noticed the issues since the RV was purchased. The failure mileage was unknown.

The contact owns a 2023 Grand Design Momentum. The contact stated that the trailer was shifting on the frame. The contact stated that the welds, bolts, and frame were fractured, and while driving, the frame flexed unexpectedly. The trailer was taken to the local dealer, but the diagnosis was not provided. The trailer was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.

The contact owns a 2019 Grand Design Momentum 49M hitched to a 2017 Ford F-350. The contact stated that while the RV was parked, the driver’s side bedroom slide-out failed to extend as intended. The RV was taken to a dealer, where the failure was linked to frame flex. The contact was informed that there were four cracks in the frame of the RV. The RV was not diagnosed. The contact stated that the manufacturer was notified of the failure. The failure mileage was approximately 30,000. The VIN was not available.

The contact owns a 2020 Grand Design Momentum. The contact stated that upon hitching the trailer to the vehicle and driving, the entire frame of the trailer was flexing. The contact stated that the failure caused the laundry room door to fail to latch because the attached wall was damaged. The contact stated that the internal trim screws had become loosened, and the trims were detaching. The contact stated that the front side of the frame, underneath the fifth wheel, was cracked on both the passenger's and driver's sides and had significantly fractured and detached on one side. The RV was taken to Bailey's Towing & Auto Body, where it was determined that the frame was flexing excessively. The RV was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact related the failure to NHTSA Action Number: PE24029 (Structure). The failure mileage was approximately 10,000.

The contact owns a 2020 Grand Design Momentum RV. The contact stated that while in the process of lubricating the wet bolts of the RV, the contact noticed that the rear-most bolts were missing, and the springs were rubbing against the frame. The mobile technician performed a temporary repair at the residence. The RV was then towed to the dealer, where it was diagnosed. The dealer determined that the spring brackets needed to be straightened and reinforced and needed to be welded inside the brackets. The wet bolts and axle U-bolts and attachments needed to be replaced, the passenger's side and driver's side rear-most tires needed to be replaced. The dealer filed a warranty claim with the manufacturer; however, the claim was denied because the suspension was not covered under the frame warranty coverage. The contact related the failure to NHTSA Action Number: PE24029 (Structure). The failure mileage was approximately 10,000.

The contact owns a 2021 Grand Design Recreational Momentum RV. The contact stated while driving 55 MPH, the RV frame flexed. The contact stated that when the RV was loaded, the failure persisted. The contact stated that the screws to the bedroom slide out were detaching. Neither an RV dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to bring the RV to a technician to be inspected. The failure mileage was 15,000.

excessive frame flex/failure, Interior cabinetry coming cracked and apart. Floor separating from side walls. Main door coming open during transit.