HINO Complaints

The contact owns a 2019 Hino 338. The contact stated that while his driver was driving 45 MPH, the vehicle went into LIMP Mode and failed to exceed 5 MPH while driving with the check engine warning light illuminated. The vehicle was pulled over to the side of the road and turned off. The vehicle was restarted, but the failure persisted, and the vehicle was turned. The vehicle was towed to the dealer, where it was diagnosed and determined that the after-treatment system had failed and was the cause of the failure. The contact was informed that the after-treatment system needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately three days later. The vehicle was taken back to the same dealer, where it was determined that the after-treatment system needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 500,050.

To Whom It May Concern, I am submitting this email in support of a formal Vehicle Safety Complaint regarding a HINO-branded electric truck with an active ABS warning fault and no authorized repair pathway. Vehicle details: VIN: [XXX] Make: HINO Year: 2020 Powertrain: Electric (SEA Electric Drive conversion) Shortly after purchase, the ABS warning light illuminated. Multiple HINO-authorized service centers have refused to diagnose or repair the vehicle, stating they do not service electric vehicles and directing responsibility elsewhere. As of today, no OEM or modifier has accepted responsibility for diagnosing or repairing this safety-critical braking system. This leaves the vehicle unable to be safely or legally operated, with no authorized diagnostic or repair support despite OEM branding and VIN identification. This appears to be a regulatory compliance issue involving: A safety-critical braking system No designated service responsibility An OEM-branded vehicle with no repair pathway I respectfully request ODI review this matter for potential defect investigation or compliance action. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Hino Conventional 338-19. The contact stated that the Diesel Emission System (DES) was previously repaired. While driving at 50 MPH, the SCR (Selective Catalytic Reduction) malfunction warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 452,000.

Vehicle has been in multiple times for the same problem, this truck has an Regen issue and there is no number to reach their headquarters. I’m also not the only person with this issue for this truck.

PURCHASED 2013 HINO 268 ON 04/29/2021FROM A DEALERSHIP ON 4/30/2021 THE TRUCK BROKE DOWN. NOT EVEN HAVING THE TRUCK 24 HOURS I CALLED THE DEALER SHIP AND RECEIVED A TEX MESSAGE AFTER I CALLED A MECHANIC THAT IS WAS A RECALL ON THE TRUCK. AS I WAS ON THE FREEWAY THE TRUCK LOST POWER I WAS ABLE TO COAST THE TRUCK OFF THE FREEWAY IN RENO ,NV I HAD MY FAMILY WITH ME AT THIS POINT THIS COULD HAVE CAUSED ALL OUR LIFE'S. I HAVE ASKED THE DEALER OVER 3 TIMES TO REFUND MY MONEY BACK AND THEY INSIST ON FIXING THE PROBLEM I ALSO ASKED FOR A REPORT ON THE TRUCK BECAUSE DOING MY OWN RESEARCH I SEE THE TRUCK WAS IN A BAD ACCIDENT I HAVE EVERYTHING IN TEX MESSAGE FROM THE SALES PERSON HE REFUSE TO GIVE ME THE INFORMATION ON THE TRUCK AND TOLD ME CARFAX INFORMATION WASN'T CORRECT. I CALLED THE HINO DEALERSHIP TO BE TOLD THAT A RECALL WAS ON THIS TRUCK DATED 9/8/2020 AND NO REPAIRS AT WHICH THIS TIME THE DEALERSHIP WAS AWARE OF THE RECALL THIS TRUCK PASSED ALL THE INSPECTION SOME HOW. THE TIRES ON THE TRUCK WHERE YOU CHECK THE TIRE LEVEL HAS BEEN PAINTED OVER SO ITS NO WAY WE COULD CHECK THE OIL PRESSURE UNLESS THE PAINT IS REMOVED. THIS COMPANY HAS A HISTORY OF THIS.

TL* THE CONTACT OWNS A 2020 HINO 195. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE STEERING WHEEL PULLED TO THE RIGHT AND LEFT ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT THE STEERING WHEEL WAS NOT CENTERED. THE FAILURE RECURRED THREE TIMES ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO RUSH TRUCK CENTERS (8464 MIRAMAR RD, SAN DIEGO, CA 92126), AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,449.*DT*JB

2020 HINO 195 BOX TRUCK WITH MORGAN 18' FRP BOX AND PALFINGER ILQ-22 ALUMINUM LIFT GATE. BRAND NEW VEHICLE. TRUCK SWAYS AT FREEWAY SPEEDS. SWAY HAPPENS WHEN TRUCK IS UNLOADED AND WHEN TRUCK IS FULLY LOADED. DEALER ACKNOWLEDGES THE SWAY BUT DOWNPLAYS THE SAFETY CONCERN & REPORTS THAT IT IS A CHARACTERISTIC OF THIS MODEL THAT CANNOT BE REPAIRED. BOX DESIGN & LIFTGATE WAS ENGINEERED BY MORGAN TO FALL WELL WITHIN HINO SPECIFICATIONS. ANECDOTALLY, TALKING TO OTHER MECHANICS, WE ARE FINDING THAT THIS IS AN ISSUE WITH THE HINO 195 LINE OF TRUCKS. HINO & DEALER TAKE THE POSITION THAT IT IS A 'NORMAL' CONDITION. BUT AS A OWNER OF MANY COMMERCIAL TRUCKS OF THIS TYPE FOR MORE THAN 25 YEARS, WE KNOW THAT THIS IS NOT A NORMAL CONDITION. LIKELY THAT THE SPECIFIC BOX CONFIGURATION, WHILE IT IS WITHIN ENGINEERING SPECS, IS AGGRAVATING A PROPENSITY OF THE HINO 195 TO BE UNSTABLE AT FREEWAY SPEEDS. WE FEEL THAT THIS IS LIKELY AN ISSUE WITH THIS ENTIRE LINE OF HINO 195 VEHICLES AND URGE THE NHTSA TO OPEN AN INVESTIGATION. ## VIN PASSED ## 2020 HINO 195 ##

TL* THE CONTACT OWNS A 2016 HINO 268. WHEN THE VEHICLE WAS APPROACHING A STOP SIGN OR COMING TO A COMPLETE STOP, THE CONTACT NOTICED AN ABNORMAL ODOR OF EXHAUST FUMES AND THE REGENERATE WARNING INDICATOR ILLUMINATED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO DARIO DIESEL TRUCK CENTER (182 SW CUTOFF, WORCESTER, MA 01604, (508) 753-8177) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT WAS ADVISED TO TURN ON THE FRESH AIR SWITCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2009 HINO 258. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (VOLVO TRUCKS OF OMAHA, 11251 153RD ST, OMAHA, NE) WHERE THE ECU WAS UPDATED AS PART OF A SERVICE CAMPAIGN. AFTER THE SERVICE, THE VEHICLE'S SPEED WOULD NOT EXCEED 40 MPH WITHOUT THE SERVICE INDICATORS ILLUMINATING. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND A SECOND ECU UPDATE WAS PERFORMED, BUT THE FAILURE CONTINUED AT SPEEDS ABOVE 60 MPH. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 58,114.

COMPLETE TRANSMISSION FAILURE IN 2014. I WAS INFORMED BY THE DEALER THAT "THE FACTORY DOES NOT SUPPLY REPLACEMENT TRANSMISSIONS FOR THIS VEHICLE AS THE TRANSMISSIONS (AISIN) HAVE BEEN NOTHING BUT PROBLEMS AND THEY'RE HAVING DEALERS SOURCE OUT REBUILT UNITS FROM 3RD PARTY SUPPLIERS AS THEY'RE NOT DEALING WITH IT. THE TRUCK HAS SINCE SUFFERED 3 (TOTAL) COMPLETE TRANSMISSION FAILURES WITHIN 1 YEAR AND LESS THAN 10,000 MILES. FACTORY IS AWARE OF A MAJOR POWER TRAIN PROBLEM, AND HAVE FAILED TO RECALL, RECTIFY OR OFFER A SOLUTION TO CONSUMERS. 2 UNANSWERED E-MAILS WERE SENT TO JOHN MUSIAL, DIRECTOR OF HINO SERVICE OPERATIONS, REQUESTING ASSISSTANCE WITH THIS MATTER.