2018 HONDA ACCORD HYBRID Complaints

My complaint is concerning NHTSA Recall Number 23V-858. The problem I have is this. I called my Honda dealer today saying I wanted to bring in my vehicle to have the fuel pump replaced as is stated in the recall. I was told that the part would have to be ordered but before ordering the part the dealership would want to perform a diagnostic test on my vehicle to see if my fuel pump had an issue. Here's the part that I have a BIG problem with. If my fuel pump is deemed to be defective, they will order the part and replace it at no charge and will not charge me for the diagnostic test (I seem to recall it being in the ~$180 range). BUT, if the fuel pump is deemed to not be defective, I would be charged for the diagnostic. I argued with the receptionist that this is not something that's up for discussion as this is a Safety Recall from NHTSA and that Honda's own paperwork states that they will "replace the fuel pump for FREE" with no mention of first having to pass a diagnostic exam. I did manage to talk to the service manager and plead my case to show him that this would amount to a "money grab" if my vehicle were to not show a problem with the diagnostics. I also pointed out that the only way to see an "improperly molded impeller" (which is apparently the technical problem) would be to remove and inspect the fuel pump at which time you should just replace it anyway, since that's what Honda recall notification indicates. The service manager says he is going to waive any fee for my diagnostic test but I still have to have the diagnostic in order for them to be able to order the part. So I'lll be taking my vehicle in next Friday morning to have the diagnostic. I wonder how many people may have, over the past year or so, taken their cars to this dealership and had the diagnostic performed with a negative result for a failed fuel pump and incurred fee for something that they would not have brought their car in for had they not gotten the recall notification?

Car has been throwing check engine light codes for different things for the past three years. First, the spark plugs needed to be replaced, then the electric coolant pump. After each repair, the check engine light came back on as soon as 4 days after but as late as a month after. Most recently, while driving on the highway the car check engine light came on and began flashing and the vehicle would not accelerate past 20mph. I took the closest exit and parked the car and had it towed to the closest Honda dealer where they informed me that there is an active recall and they are waiting for a call to see what they can do to help but that there is a head gasket issue as well as a fuel pump code. Previously when the check engine light came on and it took it to get checked I was told there was no code holding in the system.

I was driving in between 40 and 50 miles per hour and the automatic braking got activated automatically for a few seconds. The road was clear and there were no vehicles or obstacles anywhere. It was about 9.15 am and approx temp was 40 F. This is the second time it occurred. The car is not under factory warranty and the dealer would be charging diagnostic fees and unlikely to find anything wrong.

The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected) stored. Experience engine running rough. - There are multiple misfiring cylinders. available for inspection upon request. - My safety and the safety of others was put in immediate risk when the engine started to jerk violently back and forth on the freeway. - The problem been reproduced and confirmed by a certified local Honda dealership. - There were no warning lamps, messages or other symptoms of the problem prior to the failure.

Emergency braking happened several times with NO obstacle in the way. Perfect driving conditions in daylight. Twice it slowed down my vehicle on the highway. A few other times the braking light came on but didn’t seem to actually put on the brake

The contact owns a 2018 Honda Accord. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance feature was activated; however, the Forward Collision Avoidance feature failed to function as intended. The contact stated that the Forward Collision Avoidance was activated while there were no vehicles nearby. The contact stated that the vehicle experienced phantom braking. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that a diagnostic test was needed however, the contact declined. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact stated that the failure had occurred twice. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.

Engine overheated and turns out we have a blown head gasket. The problem escalated quickly from and "your engine may be warm" messages to "Do not drive!" messages. We tried to stop and cool it off when that message happened. To me the safety issue comes with the experience of needing to urgently find a place to stop while driving on a busy road (interstate for us) so the engine doesn't get much worse. Car is currently at a Honda dealer to assess the damage to the engine.

Honda has not had sufficient parts to complete the repair for recall# 23V-858 which was announced in December 2023 even though the recall mentions how potentially dangerous the issue is. Repeated calls to the dealership only result in being told to wait until Honda sends a second letter unless the fuel pump fails at which point the safety issue could have already occurred. They should at least offer an inspection of the vehicle to determine if any degradation has occurred even if they don’t have enough parts to perform the repair for everyone.

The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled and was jerked. There was no warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,591. Parts distribution disconnect.