2018 HONDA CR-V Complaints

OIL MIXING WITH GASOLINE-- ADDITION TO COMPLAINT # 11138878 -- PLEASE NOTE THAT WE BOUGHT THE CR-V ON 9/15/2017 AND IT HAD ABOUT 60 MILES ON IT WHEN WE TOOK DELIVERY--THAT WAS 3 WEEKS AGO-- THE REMAINING MILES UP TO THE CURRENT MILEAGE OF 2100 HAVE BEEN ALMOST ALL HIGHWAY MILES, BEING NUMEROUS TRIPS OF APPROXIMATELY 60-80 MILES. OUR CR-V IS IN MICHIGAN BUT IT IS EARLY FALL AND TEMPERATURES HAVE BEEN BETWEEN 55 DEGREES AND 80 DEGREES F. SO IT IS NOT COLD WEATHER AND IT IS NOT SHORT TRIPS. OUR OIL IS OVERFULL BY ABOUT 3/4 OF A QUART AND IT SMELLS LIKE GASOLINE. IT IS DISHEARTENING BECAUSE WE ASKED THE SALESMAN ABOUT THE ENGINE BEFORE BUYING AND HE TOLD US NO PROBLEMS. BUT AFTER WE BOUGHT HE SAID "CHANGE THE OIL EVERY 5000 MILES." BY THE WAY AN OIL CHANGE IS GOING TO BE $60+ EACH TIME BECAUSE OF SYNTHETIC OIL.

THE ENGINE OIL IS OVERFULL AND GASOLINE SEEMS TO BE MIXING WITH THE OIL. THE OIL IS READING ON THE METAL PART OF THE DIPSTICK, WELL ABOVE THE NORMAL RANGE THAT IS INDICATED ON THE PLASTIC END OF THE DIPSTICK. PROBABLY 3/4 OF A QUART OVERFULL. THE OIL SMELLS LIKE GASOLINE. OUR CR-V IS 3 WEEKS OLD WITH 2000 MILES ON IT. ORIGINAL OIL. WE CHECKED THE OIL WHILE THE ENGINE WAS COLD, IN GARAGE (FLAT) AND HAD NOT BEEN DRIVEN IN ABOUT 18 HOURS.

STRONG GASOLINE ODOR IN OIL. OIL BEING DILUTED BY GASOLINE. STRONG GASOLINE ODOR IN CABIN OCCASIONALLY DURING SHORT DRIVES

STRONG SMELL OF GASOLINE ON OIL DIPSTICK (REPEATED THIS THREE TIMES AND GOT THE SAME RESULT EACH TIME). I WAS PROMPTED TO CHECK THIS AFTER READING A CONSUMERS REPORT ALERT ABOUT THE OWNERS OF 2017 AND 2018 CR-V'S REPORTING A PROBLEM WITH GASOLINE LEAKING INTO THE OIL SYSTEM.

AT AROUND 7200 MILES I CHECKED THE OIL AND FOUND IT TO BE ABOVE THE FULL LINE. THE OIL WAS VERY THIN AND HAD THE DISTINCT SMELL OF GAS. AFTER SHORT DRIVES AT LOWER SPEEDS, THE PASSENGER COMPARTMENT SMELLS OF GAS. I DON'T SMELL GAS IN THE PASSENGER COMPARTMENT WHEN TRAVELING LONG DISTANCES AT HIGH SPEEDS.

WHEN THE VEHICLE IS IN MOTION AT LOW SPEEDS ON INCLINED ROADS THE ENGINE IS IN A STATE WHERE IT IS STALLING OVER AND OVER AGAIN. I HAVE TO ACCELERATE HARDER TO PREVENT THE ENGINE FROM COMPLETELY STALLING OUT. THIS IS ALSO FOLLOWED BY A SMELL OF GAS IN THE PASSENGER COMPARTMENT OF THE CAR.

THE HANDS FREE PHONE FEATURE HAS ESSENTIALLY BEEN UNUSABLE SINCE I HAVE HAD THE VEHICLE, WHICH I PURCHASED NEW IN NOVEMBER 2017. THE PERSON ON THE OTHER END OF THE CALL HEARS SO MUCH DISTORTION, BACKGROUND NOISE, AND ACOUSTIC FEEDBACK THAT THEY CANNOT HEAR WHAT I AM SAYING, WORSENING THE FASTER THE CAR IS GOING. HAVE HAD THE CAR TO 2 DIFFERENT DEALERSHIPS, A TOTAL OF 3 TIMES. THEY HAVE 'UPDATED THE SOFTWARE' AND REPLACED THE MICROPHONE WITH NO RESOLUTION. THE DEALERSHIPS DO NOT SEEM TO KNOW HOW TO RESOLVE THE ISSUE, AND THERE HAS BEEN NO ASSISTANCE PROVIDED TO THEM FROM HONDA. HANDS FREE IS AN IMPORTANT SAFETY FEATURE. I HAVE HAD A TICKET OPEN WITH HONDA ABOUT THIS ISSUE SINCE MAY 2018 AND HAVE SUBMITTED A FORMAL COMPLAINT THROUGH HONDA'S CUSTOMER SERVICE LINE. HONDA HAS BEEN UNRESPONSIVE TO THIS ISSUE. THERE ARE MANY PURCHASERS OF THESE NEW VEHICLES WHO HAVE HAD THE SAME EXPERIENCE. PLEASE NOTE COMMENTS ON THE CARGURUS.COM BLOG, TITLED 'HANDS FREE BACKGROUND NOISE.'

THE BRAKES FAILED WHEN IN REVERSE. THE REVERSE SENSORS DO NOT DETECT MOVEMENT, THE CAR DOES AT INTERSECTIONS. A BLUE VERTICAL LINE APPEARS WHEN THE CAR IS IN REVERSE. THE PANEL FREEZES...ALL THIS HAPPENED WHEN THE CAR WAS IN MOTION.

PLEASE SEE THE ATTACHED PDF FOR DESCRIPTION OF HONDA SENSING SYSTEM MALFUNCTIONS. THE PROBLEMS TYPICALLY HAPPEN WHEN THE VEHICLE IS IN MOTION. HOWEVER, SENSING SYSTEM MALFUNCTIONS HAVE OCCURRED WHEN THE VEHICLE IS PARKED WITH THE ENGINE OFF/ACCESSORY MODE ON. THE DATE OF INCIDENT LISTED IS THE DATE VEHICLE WAS PURCHASED, AS THIS IS AN ONGOING ISSUE THAT STARTED ON DAY OF PURCHASE.

THE MECHANICAL DESIGN OF THE TURN SIGNAL LEVER (JOYSTICK, AS I CALL IT) IS SUCH THAT IT REQUIRES TOO LITTLE PRESSURE IN ORDER TO BE PUSHED FORWARD WHICH ACTIVATES THE HIGH BEAM HEADLIGHTS. IN SIMPLE TERMS, USING THE TURN SIGNALS TURNS ON THE HIGH BEAMS ACCIDENTALLY ON THIS VEHICLE. THIS CAUSES A COUPLE SAFETY ISSUES. FIRSTLY, OTHER DRIVERS AND ONCOMING TRAFFIC COULD BE UNNECESSARILY BLINDED BY HIGH BEAMS IF I HAVE NOT NOTICED THAT MY HIGH BEAMS HAVE BEEN ACCIDENTALLY TURNED ON. SECONDLY, IT CREATES A SITUATION WHERE I (DRIVER) HAVE TO SPEND MORE TIME LOOKING AT THE INSTRUMENT PANEL THAN IS NECESSARY. WHILE DRIVING AT NIGHT, I EITHER HAVE TO ADDITIONALLY GLANCE AT THE INSTRUMENT PANEL OR TAKE A LONGER GLANCE WHILE CHECKING MY SPEED IN ORDER TO KNOW IF THE HIGH BEAMS HAVE BEEN ACTIVATED ACCIDENTALLY. TURN SIGNAL JOYSTICKS HAVE BEEN AROUND LONGER THAN I HAVE, AND WE ALL KNOW HOW TO USE THEM. THEY ARE SIMPLE, BASIC SAFETY FEATURES AND THERE SEEMS NO REASON WHY A MANUFACTURER SHOULD BOTCH THESE AT THIS POINT. DATE OF INCIDENT LISTED DATE THAT I TOOK POSSESSION OF THE VEHICLE, AS THIS IS ONGOING ISSUE.