2013 HONDA CR-V Complaints

I PURCHASED A 2013 CRV IN THE BEGINNING OF 2013 WITH VIN # [XXX]. WITH ABOUT 6,000 MILES AFTER THE FIRST OIL CHANGE, THE VEHICLE STARTS MAKING A CREAKING NOISE WHEN PUSHING AND RELEASING THE BRAKE. I WENT TO THE DEALER ON 11/11/13. A TECHNICIAN WAS ABLE TO DUPLICATE THE PROBLEM. THE SECOND VISIT TO THE DEALER IS ON 11/25/2013. A MASTER TECHNICIAN WAS ABLE TO DUPLICATE THE PROBLEM AND IDENTIFY THE NOISE DOES NOT COME FROM THE BRAKING SYSTEM BUT FROM THE REAR DIFFERENTIAL SYSTEM. THE DEALER MADE A PHONE CALL TO HONDA TECH LINE AND WAS TOLD TO HOLD ON THE FIX AND WAIT FOR HONDA TO DO MORE INVESTIGATION. THE DEALER SAID HONDA WILL SEND ME A LETTER IN THE NEAR FUTURE. I WAITED FOR THE RESPONSE FROM BOTH DEALER AND HONDA FOR MORE THAN A MONTH AND HEARD NOTHING. THE DEALER TOLD ME TO CONTACT HONDA DIRECTLY. I CALLED HONDA IN END OF DECEMBER 2013, AND HEARD BACK FROM THEM IN 1/3/2014, A HONDA REPRESENTATIVE NAMED [XXX] IN 1-800-999-1009 [XXX] CALLED ME BACK AND TOLD ME THAT HONDA IS NOT GOING TO FIX THE PROBLEM AND REPLACE ANY PARTS BUT WILL DO MORE INVESTIGATION. HE MENTIONED THAT THE INVESTIGATION WILL LAST FOR 2 TO 3 YEARS. ALSO HONDA IS NOT CONSIDERING THE REAR DIFFERENTIAL SYSTEM IS FAILED OR DEFECTIVE, BECAUSE THE COMPUTER DID NOT NOTIFY THEM SUCH PART IS FAILED. [XXX] REFUSED TO GIVE ME MORE INFORMATION AND DID NOT WANT TO ISSUE A STATEMENT OR LETTER TO ME TO DESCRIBE THE PROBLEM AND WHAT FURTHER INVESTIGATION WILL HONDA DO. [XXX] KEEPS SAYING THAT HE IS NOT AN ENGINEER TO ANSWER ANY TECHNICAL RELATED QUESTIONS. THE DECISION MADE BY HONDA IS NO REPAIRING OR REPLACEMENT TO ANY PART TO FIX THIS PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING HOME ON A MAJOR ROAD (NOT A SMALL BACK ROAD) WHEN I HEARD A SOUND LIKE A GUNSHOT. I IMMEDIATELY PULLED OVER AND FOUND THAT THERE WAS A LARGE HOLE IN MY SUNROOF, WITH SPIDERWEB CRACKING COMING OUT FROM THE HOLE. THE GLASS WAS FLEXED UPWARDS AND CREATED A DOME-LIKE EFFECT. I CONTINUED TO DRIVE THE 2 HOURS HOME AND IMMEDIATELY WENT TO A LOCAL HONDA DEALERSHIP. THE SERVICE MAN TOOK PICTURES AND PROCEEDED TO TELL ME THAT IF SOMETHING HAD FALLEN ONTO THE SUNROOF, THE GLASS WOULD'VE CRASHED INTO THE CAR, NOT FLEXED UP AND OUT LIKE MINE DID. A FEW DAYS LATER, THE SERVICE MAN CALLED AND SAID AFTER SENDING HONDA THE PICTURES, THEY DECIDED I MUST'VE DAMAGED THE SUNROOF SOMEHOW, CAUSING IT TO CRACK, MEANING HONDA WOULD NOT TAKE RESPONSIBILITY FOR IT. I THEN PROCEEDED TO CALL THE DEALERSHIP WHERE I BOUGHT THE BRAND NEW CAR 6 MONTHS AGO. IN TALKING TO THE SALES MANAGER, HE TOLD ME THAT IF I WAS DRIVING DOWN THE HIGHWAY, IT WOULD BE NEAR IMPOSSIBLE FOR SOMETHING TO FALL ON MY SUNROOF TO CAUSE A DAMAGE. IT WOULD'VE HIT MY WINDSHIELD, OR JUST FLOWN OVER MY CAR. HE SAID THERE WAS NOTHING HE COULD DO AND I COULD CALL HONDA DIRECTLY. I DID. MY CASE REPRESENTATIVE PROCEEDED TO "LOOK INTO IT", WHICH ENTAILED A MUMBLING MAN TELLING ME HE MAY OR MAY NOT GET BACK TO MY CLAIM BY JANUARY 21ST. WHEN I HEARD BACK FROM THEM, HE HAD CALLED THE FIRST DEALERSHIP AND THEN REPORTED THAT THEY FELT LIKE THERE WAS DAMAGE TO THE SUNROOF, MEANING HONDA STILL WOULDN'T TAKE RESPONSIBILITY. HONDA HAS JERKED ME AROUND FROM PERSON TO PERSON, WHILE HAVING ME DRIVE AROUND IN MY NEW CAR WITH A GAPING HOLE IN THE SUNROOF THAT IS SHATTERING GLASS EVERY TIME I DRIVE IT. THEIR SERVICE MEN HAVE TOLD ME ONE THING, AND THE CORPORATION AS A WHOLE IS SAYING SOMETHING ELSE. AFTER A QUICK WEB-SEARCH, THERE HAVE BEEN MANY OTHER INSTANCES OF THIS HAPPENING ON HONDAS, AND THEY ARE REFUSING TO TAKE RESPONSIBILITY. *TR

TAKEN TO LANCASTER, CA HONDA AND THEY SAID FRONT ROTORS HAVE BECOME WARPED/HEATED. NEED TO RESURFACE ROTORS AND CLEAN AND RE-LUBE FRONT BRAKES PADS. FRONT BRAKE PADS AT 7MM. HAVING UNDER TWENTY THOUSAND MILES, WAS TOLD THIS WOULD COST ME $120.00. I FEEL THIS HAS A DEFECTIVE BRAKING SYSTEM AND SHOULD BE TAKEN CARE OF BY HONDA, NOT CHARGED TO THE CUSTOMER. *TR

HI BEAMS ARE VERY INEFFECTIVE AND DANGEROUS. THEY SHINE TOO HIGH AND LIGHT UP THE TREES BUT NOT THE ROAD AHEAD. LIVE IN A VERY RURAL AREA WITH MANY DEER AND THIS IS OF CONCERN. IF THE DEALER LOWERS THE BEAM THEN THAT MAKES THE LOW BEAMS WORSE WHERE THEY WERE OK. SO ADJUSTING THE HEIGHT OF THE HI BEAM IS NOT THE SOLUTION AS IT THEN MAKES THE LOW BEAM TOO LOW. IT'S MORE A DESIGN FLAW WITH THE REFLECTORS I BELIEVE. ONLY REALLY NOTICED THE ISSUE ONCE WE CHANGED DAYLIGHT SAVINGS TIME AND I STARTED DRIVING MORE AT NIGHT ON RURAL ROADS. WHICH NOW BEING WINTER IS MORE AND MORE COMMON FOR ME SO IT IS A CONCERN WHEN HAVING TO USE THE HI BEAMS. *TR

UPON INITIAL STARTUP OF THE ENGINE THERE IS A GRINDING SOUND. THIS PARTICULAR ISSUE HAS ONLY OCCURRED TWICE AND HARD TO REPLICATE UNLESS IT'S VERY COLD. AT FIRST IT SOUNDED LIKE A STARTER ISSUE, BUT OTHERS HAVE SAID IT'S THE VTC ACTUATOR AND AN OIL PRESSURE ISSUE WHEN IT'S COLD OUTSIDE. EVEN THOUGH MY CAR IS GARAGED IT HAS OCCURRED TWICE IN TWO WEEKS SO IT IS A CONCERN. DEALERSHIP WILL NOT DO ANYTHING UNLESS THEY CAN REPLICATE IT. THIS VIDEO SHOWS EXACTLY WHAT THE SOUND IS LIKE: HTTP://WWW.YOUTUBE.COM/WATCH?V=KR20BAOXBO8. *TR

I BOUGHT A 2013 HONDA CR-V VEHICLE A FEW MONTHS AGO. I HAVE NOTICE THAT THE SUN VISORS ARE TOO SHORT. I HAD TO COME TO A COMPLETE STOP SEVERAL TIMES AT SUN RISE AND SUN SET BECAUSE I WAS BLINDED BY THE SUN. I HAVE OWNED A HONDA VAN AND A TOYOTA CARE AND NEVER HAD THIS PROBLEM WHERE I LIVE. I CALLED THE HONDA DEALER IN FRANKFORT, KY AND THEY SAID NO ONE ELSE WAS HAVING THE PROBLEM. I CALL HONDA CUSTOMER SERVICE (NATION WIDE) AND THEY SAID NO ONE HAD REPORTED THE PROBLEM AND WANTED ME TO GO BACK TO THE DEALER IN FRANKFORT. I WENT ON THE INTERNET AND FOUND OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND TRIED TO USE AFTER MARKET SOLUTION WHICH IS A VISOR EXTENDER. I AM 5' 8" TALL. I WOULD NEED TO BE OVER 6 FEET IN ORDER FOR THE VISORS TO BE EFFECTIVE. IT EITHER A LOW SEAT PROBLEM OR A VISOR PROBLEM. YOU DON'T NOTICE THIS WHEN YOU FIRST DRIVE THE CAR. I WOULD NOT HAVE BOUGHT THE CAR IF I KNEW ABOUT THIS PROBLEM. THIS IS DEFINITELY A HAZARD THAT SHOULD BE CHECKED OUT. *TR

THE WINDSHIELD WASHER ON THIS VEHICLE AND MY DAUGHTER'S SIMILAR CAR ARE A DEFECTIVE DESIGN. THEY DO NOT WORK IN THE COLD. ALSO THE WIPERS ARE INEFFECTIVE. THIS LEADS TO UNSAFE DRIVING CONDITIONS. *TR

THE HIGH BEAM HEADLIGHTS ON THIS VEHICLE AND MY DAUGHTER'S SIMILAR CAR ARE A DEFECTIVE DESIGN. THERE ARE MANY COMPLAINTS ALREADY REGARDING THIS. THE ONLY WAY YOU CAN SEE DECENTLY IS WITH A COMBINATION OF LOW BEAMS AND DRIVING LIGHTS. *TR

FIRST, SECOND AND THIRD INCIDENT, PERTAINED OF ALL 4 DOORS LOCKING AND UNLOCKING REPEATEDLY, BY THEMSELVES WHILE THE VEHICLE WAS IN DRIVE, GOING DOWN THE FREEWAY AND ON SURFACE STREETS. THE MOST REENT INCIDENT WAS 12/16/13. THE VEHICLE WOULD NOT UNLOCK. I USED BOTH THE AFTER MARKET REMOTE START FOB, THE FOB ON THE ORIGINAL FACTORY KEY AND ALSO THE MANUAL UNLOCK BY PUTTING THE KEY IN THE DOOR. AFTER 2 HOURS OF CONSTANTLY PUSHING BUTTONS AND CHECKING ALL ENTRANCES TO THE VEHICLE, THE VEHICLE UNLOCKED ON IT'S OWN, WITHOUT PUSHING ANY OF THE BUTTONS. MY 15 MONTH OLD CHILD AND I WERE LITERALLY STRANDED FOR THESE 2 HOURS UNTIL A TOW TRUCK COULD COME TO US. NOT TO MENTION THAT THE CAR UNLOCKED ITSELF ON IT'S OWN RIGHT BEFORE THE TOW COMPANY SHOWED UP. WHAT IF MY CHILD HAD BEEN INSIDE OF THE VEHICLE WHEN THIS HAPPENED???? *TR

WHEN HIGH BEAMS ARE ON, THE LOW BEAMS GO OFF MAKING IT VERY DIFFICULT TO SEE FOR 25 TO 30 FEET. IF A CHILD OR A DOG WERE TO RUN IN FRONT OF THE AUTO I WOULDN'T HAVE ENOUGH REACTION TIME TO AVOID HITTING THEM. *TR