2019 HONDA CR-V Complaints

While driving my CRV in mid July 2023, I experienced engine stall, dash board flashing all kinds of error codes. I was a couple of miles away from home and was able to drive slowly home. Next day I had my vehicle towed to a local auto body shop for diagnosis. Body shop reported that my vehicle was under a recall for the problem with the fuel pump. We then had my vehicle towed to nearest Honda Dealer, Clawson Honda of Fresno. They agreed that the problem was because of the fuel pump, but at the time my VIN did not fall under current recall. I was told to keep my receipts for future reimbursement should the recall be revised to include my VIN. It now has. The dealer had my vehicle from July 14th to Aug 31st, stating parts were unavailable because of the volume of the recall. The finally just replace the whole fuel pump. I filed for reimbursement providing all documents required and was denied because the part number on the recall did not match the part number on the invoice. I called the dealership and asked if I needed to have the recalled part replaced and was told no because it was part of the whole fuel pump that was already replaced. I tried calling Honda again to contest the denial decision and was shut down, not allowed to contest the decision.

I had received a recall notice for the fuel pump replacement from the dealership in Dec 2023 with no remedy provided as the part was not available. I did not receive the official notice from American Honda until February 2024. The notice specifies that the part can malfunction causing the car to stall. The notice also mentions the possibility that the part will not be available until Fall 2024. Altogether, this will be almost 9 months of driving a defective vehicle. I've contacted the company and the dealership several times to ask for a remedy, perhaps a loaner vehicle or reimbursement for car services, and no one has offered any remedy, and I am left driving an unsafe car. I understand the shortage of parts but for those that rely on their vehicles 9 months for a replacement part is excessive.

Multiple codes are showing up while driving. The car has been at a local Honda dealership for over 3 months while waiting on a part associated with an open recall for fuel pump. The dealership cannot determine the root cause of the codes.

The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda CR-V. The contact stated that while driving at unknown speeds, several unknown warning lights illuminated. The warning lights periodically went on and off. The vehicle was taken to an independent mechanic, who reprogrammed the vehicle, but the failure recurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 72,770. The VIN was unavailable.

1. CMBS (front collision detection system) has malfunctioned approximately 3-4 times over the past 3 years. 2. While operating the vehicle in different settings, front-collision will incorrectly detect something in front of the car when nothing is there and apply brakes causing the car to stop suddenly and unexpectedly. The first 2 incidents occurred in my parking structure and no one was behind me. The 3rd incident occurred while driving on a surface street in Honolulu, and again no one was ahead or behind me. The final incident occurred today ([XXX] at approximately [XXX] HST). There was no one in front and a car behind me and the CMBS flashed a warning and slammed on the brakes bringing the car to a complete stop. Car behind me was forced to stop to avoid rear-end collision. 3. I took the car in for inspection after the 3rd incident last year (Pacific Honda dealership). Vehicle was inspected, mechanic took the car for a test drive, and was unable to replicate the problem. I was told this happens and car was returned to me. 4. There were no warning lights or messages indicating a problem with the CMBS prior to these events occurring. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ON 2 separate occasions, the latest being today 3 March 2024 the automatic braking system has engaged when no obstacle present.

The Honda Collision Mitigation System (CMBS) engaged incorrectly. I was accelerating from an intersection with no cars in front of me or next to me when the car flashed the “BRAKE” warning and engaged the brakes hard causing the car to come to a nearly full stop from around 25-30 mph. Had there been a car behind me, they would have been at risk of hitting me because of the sudden nature of braking. Fortunately that didn’t happen, but the hard braking did strain my neck. This had not happened before, but in the past, I have noticed the system incorrectly flashing the “BRAKE” message when cars turn right from in front of me. I would make the vehicle available for inspection if asked, and will bring the issue to the dealership’s attention too.

Sometimes when you shut the car off, the fuel pump in the fuel tank continues to run. I restarted my car and shut it off and the fuel pump will stop. I'm not sure if it's a bad relay or in the wiring. I don't park near the house. Thanks

The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.