2018 HONDA CR-V Complaints

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that on several occasions the vehicle failed to properly accelerate while depressing the accelerator pedal. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 26,000. Parts distribution disconnect.

On 10/28 I received a phone call from my son stating he was trying to head home when he left his parking spot and the car would no go over 10 mph and all system alerts came on. He drove the car a couple yard and then parked it. I told him to stay there and I’d be there in 10 mins. He called a few minutes later to say the car was now acting fine. I told him to stay there because we would take the car to the dealership and leave it to be checked out the next day. I have made multiple attempts to get the fuel pump replaced to no avail. I keep being told by the dealership that the part is not available and they would call when it becomes available. I have called at least four different times to address this issue. My son drives this car down a four lane highway with a speed limit of 60mph. It has been concerning to me that the fuel pump may fail and a tractor trailer may come upon him and cause a crash due to the lag of our vehicle. I have also taken the car to the dealership and left it overnight because all the alerts come on and cycle through. I receive a call the next day from the dealership who is unable to recreate the issue. As a result of the recall and cycling of system messages, I believe the fuel pump to be the issue since symptoms aligned with the recall. I was informed two days later the issue was the head gasket and I was informed it would be better to replace the entire engine. I’ve since read all of the concerns with the 1.5 liter turbo engines and believe the faulty design created this safety hazard. I submitted a case to Honda on 10/30 and have been contacting them since in an effort to resolve the issue. On Thursday 11/14 I asked that the case be escalated and have yet to have anyone from Honda contact me. I have contacted them at least 10 times over the past three weeks with absolutely no response.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was informed by the dealer that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I received the "Important Safety Recall" notice in May 2024. I immediately called my Honda Dealer and was told that parts were on order, and I would be notified when available, however, the approximate date for resolution was in the Fall. I have called 4 times and received the same answer. Here we are in November 2024 and still no resolution. I am always asked if my vehicle is stalling, hesitating or loss of drive power, or wait for my vehicle to burst into flames potentially causing serious injury or possible death. I am very concerned about the safety issues this could cause. I very frequently have my young grandchildren in my vehicle. I don't understand the alleged shortage of parts...aren't new vehicles manufactured all the time? Do they not require fuel pumps? Thank you for your assistance with my safety concern.

I have a recall notice on this vehicle from December 2023 almost 2 years ago. The notice tells me to contact the dealer for the fuel pump recall. However, every time I call the dealer they tell me parts are not available. When can I expect Honda to fix the problem? No one has contacted me to fix this recall. I have had difficulty starting the car on a couple of occasions and I am worried about my family's safety when using the car.

During December 2023 , news agencies, Honda, & the NHTSB reported CRV fuel pump module may have an improperly molded impeller. Should this part malfunction, the vehicle obviously shuts down immediately losing power steering, braking, and other vital functions. I was initially told by the local Honda dealer that replacement parts were anticipated in August 2023. I received notice from Honda in May 2024 stating limited replacement parts were available and would be utilized for vehicles experiencing malfunction. In July I again contacted the Honda dealership inquiring as to when remaining vehicles could expect repair & was told they had been informed October 2024. I called Honda Corporate customer service this morning asking the same question & was given the same answer I rec'd back in July. It's now approaching 12 months since the recall was issued and multitudes of Honda owners are still forced to drive unsafe vehicles exposing themselves, family members, & other motorists to fatal accidents. Honda has not corrected this issue in a timely manner yet continues to manufacture & sell multitudes of new vehicles every day. Please use the agency's authority, even if Honda is required to halt production of new vehicles, & require Honda correct the issue immediately. If this issue isn't resolved soon, I plan to contact a U.S. Senator to review the issue. PS: we purchased a 2022 Honda CRV and have recently received a recall relative to potential fuel pump cracking & ensuing fire.

Unknown My car wasn’t getting any gas stuck in traffic. Have complained to the dealership about the recall and the problem I was having I was given the run around about replacing the fuel pump