2018 HONDA CR-V Complaints

The contact owns a 2018 Honda CR-V. The contact stated that while driving at an undisclosed speed and accelerating, the steering wheel became inoperable. The contact stated that several unknown warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure. The approximate failure mileage was 76,320.

Charlie's Honda (Augusta, Maine) and Lee Honda (Auburn, Maine) have told me that they require an upfront diagnostic fee of $150 in order to put my car in line for a new fuel pump motor, which they don't have. Why should I pay a penny for a recall problem that Honda created using substandard materials in my 2018 Honda CRV LX. I had the fuel pump replaced by my mechanic Richard Beaulieu of Beaulieu's Upright Auto Repair, Augusta, Maine 04330. He tried to purchase the fuel pump motor from Honda parts distributors, which he was told they have in stock but can't sell them to anyone except a Honda dealership. So, we had to settle for an after market Delphi p/n 2270N fuel pump assembly $709.99. All I want is for Honda to cover the new fuel pump cost, for a problem they created. Honda USA called me today that unless I visit a Honda dealership and pay their diagnostic fee that they will not clear the recall flag on my vehicle. Talk about highway robbery! I have an open NHTSA complaint number #11609831. I trust my mechanic for diagnostics more then Honda's. Why issue these safety recalls if it's only a money grab for the dealerships? Winter is approaching and I don't want to be left stranded side of the road with Honda's defective fuel pump. My car is running fine, actually better as it idles more smoothly and has better acceleration.

The component that seems to be failing is the fuel pump impeller per recall notice symptoms description. Our vehicle is demonstrating the following symptoms: 1. loss of drive power (when going down hill), 2. Engine hesitation while driving, 3. Illuminated check engine light (all warning lights go on and cycle through). We had the vehicle to the dealership. Even before inspection we were told that these symptoms were NOT related to the recall notice and were told we would have to pay a diagnostic fee of $189 As per above, the check engine light does go on but so do all the other warning lights (?!). According to our invoice we paid $189.00 to have the warning lights fixed (but 5 days later they were all on once again).

The vehicle has presented this issue twice now: The first: I was driving through a rural area at around 25 mph. As I approached a set of train tracks, I slowed down, knowing that the entrance to the train tracks was pretty rough. As I started across the train tracks, the car suddenly and rapidly applied the brakes. At this point, the audible and visual braking alerts were activated. I tried to use the accelerator to override the random braking and get off of the train tracks, but the car just revved without moving. At this point, I realized that the car had somehow shifted into neutral. Once I shifted it back into Drive, the car resumed normal operation. There were vehicles behind me that had to stop rapidly in order to avoid rear-ending me, and the situation left me temporarily stranded in the middle of the train tracks. The second: I was driving at around 35 mph with the cruise control set. A car from the right lane pulled in front of me, and while it was a quick lane shift, they had plenty of room. Shortly after they switched lanes (but not immediately) the car abruptly applied the brakes, slowing aggressively enough that I was thrown forward in my seat. There were no visual or audible warning signals like are normally used with the automatic braking system. I applied the accelerator, and the car resumed normal operation.

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was driving at approx 40mph with no cars or other objects in front of me. The automatic brake mitigation system suddenly engaged with flashing brake signal, beeps, and sudden hard brake. If a car had been behind me, it would have been a fender bender. This has never happened before. I have now turned that feature off. I have not reported this to the dealer.

Sticky steering making driving difficult from faulty power steering gearbox. Experienced unusual steering while on the highway that cost lost of control without an accident. Please reference Service Bulletin 18-103 attached.

I was driving 50-55 mph on a two lane road. The car in front of me was 3 car lengths ahead and the car on my right side was approaching from behind. As I drove under an overpass my car jerked forward almost coming to a complete stop. I jerked forward and then back into my seat back. I had my ID badge on my front seat and it flew to the floor. As the car was jerking to almost stop the brake light on the dashboard flashed off and on a few times. I was lucky I was not hit from behind with how quickly the car stopped me but did not come to a complete stop, just slammed the brakes on quickly.

Since my Honda dealership (Charlie's Motor Mall) has no recall parts and doesn't know when they will get them, I had our mechanic order the part from Honda to replace the recalled part. No Honda dealership or parts distributor are allowed to sell this part. So, I have asked our mechanic to install an after-market fuel pump instead. Honda sounds like they are breaking the law. How can they order another business that has the parts in stock not to sell them? Winter is approaching and all I want it is a safe vehicle to drive. Our local Honda dealerships (Charlie's Motor Mall and Lee Honda) state there is nothing they can do without doing a $150 diagnostic on my engine. Shouldn't this work be covered by the recall? This sounds very dangerous to have an identified vehicle problem and not having it fixed ASAP. So, I am having the new after market fuel pump installed and will be forwarding the bill to Honda for reimbursement. Honda needs a trip to the woodshed!

I was traveling on a 4-lane highway over 60 mph when the AEB activated COMPLETELY when no obstruction was anywhere near my car. The weather was dry and sunny. The brakes were completely locked and fully engaged. Fortunately, I had enough momentum to drift onto the shoulder to avoid the traffic behind me. No one was hurt. No accident occurred. I called two separate Honda service departments. One had never heard of this; the other recommended having the system recalibrated. Both admitted that replication of the incident would be difficult or impossible. I have not taken by car for service. The only visual warning that I remember seeing was related to the Adaptive Cruise Control but there was NO visual brake warning. I am buying another car and it WILL NOT be a Honda. Get this car off the road! The AEB system is a flawed design. The radar device on the front bumper can easily be activated by a stone from the road or broken when bumped by another car in a parking lot. At a minimum Honda Service should be calibrating the system every time these cars are brought in. OR make the system OFF by default, not ON.