2020 HONDA CR-V HYBRID Complaints

Yesterday (XXX) while starting my car the warning lights came on notifying me of a potential issue with multiple safety systems including the brake system.  My parking brake would not show that it was released and when put in gear the brakes were very mushy and the vehicle did not feel that it could be driven safely.  I requested Triple AAA to tow the car to the Honda dealership in Lumberton North Carolina this morning (XXX) as I did not feel that it was safe to drive.  A diagnostic test was performed that indicated that the Electric Servo Brake System / Electric Brake Booster System Malfunction was found and that the vehicle needs an Electric Servo Pedal Simulator Unit replaced. This component functions cooperatively with the Regenerative Brakes together with a structure in which pedal force is not influenced by braking pressure control. I have researched this issue and found that this particular problem and the associated part has been recognized as an ongoing problem with some Honda Hybrid models and that it has recently been recalled in Japan, and many Honda owners in the UK have also been experiencing the same malfunction to this part.  This appears to be a systemic issue with a part involving select Honda Hybrid models that appears to occur as early as after 20,000 miles and oftentimes shortly after the vehicle involved is out of warranty.  American Honda has not officially recognized this problem as a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2020 Honda CR-V Hybrid servo brake electrical malfunction has led to braking inconsistencies, unprompted emergency brake application, and numerous dashboard errors. Electric servo brake component needed to be replaced entirely for the vehicle, roughly $2,200 for parts and labor.

The contact owns a 2020 Honda CR-V Hybrid. The contact stated while driving out of the driveway, the brakes became inoperable. The contact stated that several unknown warning lights were blinking on and off. The vehicle was towed to the local dealer, where it was diagnosed that there was a faulty electronic turbo brake control unit simulator. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000. The VIN was not available.

On July 25, 2024, at approximately 2:30 pm I was driving on NM 528 on my way to the airport. I was driving at about 50 miles per hour when I suddenly heard an explosion as if a window had shattered. I looked all around my vehicle to see if a window was broken but I did not see anything. I continued driving and, as I entered I-25 going south, I heard another explosion, again as if a window had shattered. There were no other vehicles near me on either occasion. I continued driving to the airport, picked up my wife, and on the way home I happened to open the inside cover to the sunroof. I saw the sunroof was shattered but there were no shards of glass inside the car. The explosions seem to have thrown the glass shards outside the vehicle. See my photos. I believe my safety was put in jeopardy since I could have lost control of my vehicle upon hearing the explosions. Also, when returning home, my wife and I could have been injured from falling shards of glass when I opened the cover to the sunroof. I reported this incident to my local Honda dealer and I received an appointment date of August 13, 2024 for possible servicing. The service advisor told me that a manager would make a determination at the time of service as to what Honda will do to remedy my problem. No one at the Honda dealer inspected the damage, nor have the police nor insurance representatives done so. There were no warning alerts from the vehicle itself prior to the incident. You may inspect my vehicle, just let me know prior to August 13.

Driver's seat belt frequently fails to solidly latch and may come unbuckled after the driver believes its positively engaged. Honda dealer has inspected it and claims they cannot replicate it. This is similar to the open campaign on this model, but this particular car is not covered by the range in the recall.

I was pulling into a parking space and to stop but suddenly the vehicle just accelerated forward jumped the curve, straight through some bushes and crashed into a tree. The airbag deployed caused injuries to my right arm, head, chest contusion. Mostly passenger side front and front damages on the vehicle. Police, ambulance, and firefighter came to investigate and to help with my injuries.

4 times now I have been driving on the freeway and my vehicle just slows down when putting Foot down on gas pedal nothing car comes to a complete stop with engine light on I turn off and on the engine an d the car goes again I have taken it at the time of incident to Honda dealerships and they keep telling Me There is nothing wrong with the car I tell them that there is something seriously wrong with My Car the engine light comes on and they said there is nothing showing The last time I was on freeway and it stalled in the lane I could of been killed All the times it happened I was on freeways doing between 65 and 70 miles per hour

I received notification from Honda of a recall on my battery cable harness. The defect increases the likelihood of a fire during a crash. The notification was revevied in January so I called to make an appointment to have it repaired. I was told the part was not available and to call back in 30-days. I contacted another dealer in my area and they told me the same thing. I've been calling every 30-days and get the same response, "call back in 30-days." The notifiation states if I can't get the repair done within 60-days of trying to make an appointment, I could file a complaint with your agency. Therefore, I'm doing just that. It's been almost 5 months.

Honda was using an "indirect" tire pressure monitoring system (TPMS) for several years, from at least 2020 to 2024. This indirect system shows a Low Tire indicator on the dash when a change in tire pressure on any of the four tires changes. It does NOT indicate which tire is affected. Thus, you are forced to check all four tires manually. This requires that you find a safe place to pull over and check the tires. You have no way to know if you are getting a flat without exiting the car. The system is VERY sensitive and will indicate Low Pressure if the change is even for a couple of pounds. I recently met someone who had the exact same vehicle as mine. We compared notes. Her CRV does the same thing and we both have experienced a bit of anxiety from it. Honda will tell you to "just recalibrate the system", but that does nothing but tell the vehicle that the tires are now OK at the new levels--even if one is low. This is a safety and performance issue. A Honda salesman told me today that they have gone back to a Direct system with individual tire pressure indicators on the new models. Apparently there have been a LOT of complaints.

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.