2021 HONDA CR-V HYBRID Complaints

This is the second time this vehicle has randomly lost power / internal combustion engine stalled while driving on the interstate. Vehicle was traveling approximately 70mph steady for 10 minutes when the incident occurred. The combustion engine began to shutter and stalled, check engine light began blinking. Hybrid battery went down to zero and had to make an emergency departure off the highway with no power. Vehicle had to be powered off and powered back on to resume normal operation. Because the CELlight cleared the dealership cannot look up the fault and mark it as NPF. When I search this issue, it seems to be fairly common with the 2020+ honda hybrids (crv and accords). This type of power train failure / stall is extremely dangerous especially on highways with little or no warning and time to react. We are begging the NHTSA to have Honda do a through investigation and recall to remediate the engine stall failures on these hybrid vehicles ASAP as this is extremely dangerous for our family and other drivers around us.

The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Honda CR-V. The contact stated while driving 70 MPH, the vehicle independently decelerated with the check engine warning light illuminated. The accelerator pedal was depressed; however, the vehicle failed to respond as intended. The contact drove the vehicle to the shoulder of the road and turned off the vehicle. The contact stated that when the vehicle was restarted, the check engine warning light was no longer illuminated. The contact proceeded to drive the vehicle without any further issues. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact stated that the vehicle was taken to the dealer twice due to the failure and each time the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000.

I was driving my 2021Honda CRV EXL Hybrid on the Interstate in the passing lane. I am the original owner and bought it new in 2021. never had any problem with the car up to that day. I was in passing lane accelerating about 60-65 mph as I rounded a slightly hilly curve in the road when suddenly car started to slow down rapidly. I looked at the dash and could see it was decelerating rapidly, going down and down and slower & I had my foot on gas pedal to the floor ,yet the car kept going slower. I put on hazards& managed to get in slower lane, there was considerable traffic volume at the time luckily had room to move in to slower lane and ultimately into emergency shoulder lane, the car was only going about 10 mph even though I still had gas pedal pressed down as far as it would go. Managed to exit the interstate, still it would go about 10mph ,so drove it to a safe commuter lot about 1/2 mile down the road. Noticed then that the engine light was blinking on and off. Called Honda dealer and told them was having car towed to their business. Next day, went to dealer and told service rep the experience , they scanned the system and found these codes stored: P0300-P0302-P0303 MISFIRES. they then cleared codes and test drove and no lights came back on at that time and stated that the technician performed a visual inspection and found no issues at this time and performed A/F ratio function test and all cylinders passed. Service rep recommended to me that they would take car for a longer drive ,they drove it 28 miles & no lights came back on and no codes set, they state it was "all OK at this time & stated INTERMITTANT CONCERN".I took the car back to my home with great concern ,I don't have trust in the car for myself , family or any other people on the road wherever I would go, I want your agency to investigate .As a [XXX] who trusted the brand and invested lot of retirement treasure in this purchase, I request help for a remedy, Honda had no answer & that doesnt cut it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I

On at least 5 different instances (possibly one or two more) as I was turning and slowing down either to park in a parking space or else backing slowly out of a parking place, my car seemed to jump (or jolt) and then accelerate out of my control. The brakes did not work. The most recent incident (after a year or so of no problems) was on [XXX] when the car accelerated as I was pulling into a parking space, crashed into a woody bush, and destroyed it and came to a stop—possibly because I got the brakes to work though I was fairly panicked so I don’t remember—so it did not take out the low fence behind it though I may have hit it. I was terrified that I would hit a woman coming out of the bank as I didn’t know how to get the car to stop. She saw what happened and asked if I was okay. I have taken the car to the Honda dealer in Fairfax, Virginia every time this happened in the past but was told either that my foot must have been on the accelerator or else the technician was unable to duplicate the incident and therefore they could do nothing. After the last incident I took the car to Honda of Chantilly, Virginia where a technician has been looking at it since yesterday so it is still there. If they do not find the cause of this random, erratic sudden acceleration I am going to sell the car (probably back to Honda) because I do not believe it is safe to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My family and I were driving down the road, in a gentle left hand turn when the emergency braking system suddenly activated, and our best guess is that it was due to a car well off the road in a parking lot at the same point. A tractor trailer, loaded heavily with electrical transformers was just behind us, and if not for the driver of the truck paying attention we might not all be here today. This has happened many times in other situations, sometimes maybe a dip in the road, sometimes and exit ramp will confuse it, and sometimes I couldn't even guess. So far none have been too bad, but this one was too close. I have attempted to talk to the dealership about it, but they aren't calling me back. I've asked for them to disable the system entirely. There were no warning messages aside from the normal BRAKE message it shows when it activates. In the manual for the car they went so far as to list scenarios where the system might malfunction, but the only way to turn it off involves remembering to bold the button every time you start it up, and hope you don't forget. My child was set to take this car when they start driving, but as is I don't want to drive it, let alone anyone else.

I was notified of the recall in January 2024, have scheduled appointments at Coggin HONDA of Orlando twice brought the vehicle in and after waiting they did not have the part and I was told to come back and or they would call me when the part came in and or save a part for me and contact me to come in, none of that has happened. Coggin HONDA has failed to fix the issue twice but is still sending me texts to bring the vehicle again but there is no promise they will have the part yet again thus wasting my time and not fixing the issue. It is well past the 60-day mark of when I was informed of the recall needed on my vehicle. When I questioned the service associate stating the issue is if I'm in an accident it could cause a car fire, he replied "oh you should be fine, I wouldn't worry about it"...........yet Honda has a recall for this reason. My vehicle has not had the recall done due to their lack of proper service and or competence when a customer makes a scheduled appointment with them now on more than 2 occasions. Will never buy another vehicle from this location again.

I have been trying to get Honda to perform the safety recall since January 2024 (NHTSA Recall Number 23V-844). The dealer (Parker Johnstone's Wilsonville Honda) says the parts are unavailable. American Honda Motor Company customer service was unhelpful and told me to contact a dealer. Honda case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Honda CR-V Hybrid. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.