2003 HONDA GL1800 Complaints

THE VEHICLE WAS MARKED FOR RECALL. THE RECALL NOTICE INDICATED THAT THE MOTORCYCLE'S FRAME NEEDED TO BE WELDED. THE MOTORCYCLE HAS BEEN AT THE DEALER FOR OVER 1 YR AWAITING REPAIR. PLEASE PROVIDE ANY FURTHER DETAILS. *NLM CONSUMER RECEIVED A RECALL NOTICE REGARDING THE FRAME ON THE 2003 HONDA GOLDWING. DEALER CORRECTED RECALL REPAIRS WHEN THE NECESSARY PARTS WERE RECEIVED.*MR

I HAVE A PROBLEM WITH THE RECALL BEING DONE BY AMERICAN HONDA CORP. (AHC) ON THEIR GOLD WING GL1800 TO REPAIR POSSIBLE FRAME AND WELD DAMAGE. MY MOTORCYCLE WAS PURCHASED 4/24/03. IT IS LESS THAN 7 MONTHS OLD. MY MOTORCYCLE WAS REJECTED FOR THEIR 'NORMAL' RECALLS SERVICE BECAUSE THE FRAME WAS TOO HEAVILY DAMAGED FOR IT TO BE REPAIRED IN THE FIELD. AHC WANTS TO SHIP THE BIKE BACK TO THE FACTORY IN OHIO (FROM NJ) AND EITHER REPAIR THE CRACKS THEY DISCOVERED OR REPLACE THE FRAME ON THE BIKE. THEY ARE GIVING ME NO CHOICES EXCEPT TO ALLOW THEM TO DO THAT. MY PROBLEM WITH THEM FIXING IT AT THE FACTORY, IS TWO FOLD: 1. THE PEOPLE AT THE FACTORY ARE USED TO PUTTING A BIKE TOGETHER FROM SCRATCH, ON AN ASSEMBLY LINE, ACCORDING TO STRICT ENGINEERING GUIDELINES, BUT PROBABLY HAVE NEVER TAKEN ONE APART BEFORE AND PUT IT BACK TOGETHER. I, DO NOT WISH TO BE THE "GUINEA PIG". 2. I HAVE OVER $5000 IN ADDED ACCESSORIES ON MY MOTORCYCLE AND THEIR SOLE REPRESENTATIVE (A "STEVE" WHO WILL NOT PROVIDE HIS LAST NAME BUT GIVES HIS ID AS MT56: A. REFUSES TO GIVE ME ANY WRITTEN ASSURANCE THAT ALL MY ACCESSORIES WILL WORK WHEN I GET THE BIKE BACK. B. INSISTS THAT THE ONLY WAY I MAY GET THAT INSURANCE IN WRITING IS TO HAVE A LAWYER CONTACT HIS COMPANIES LEGAL DEPT. C. WILL NOT GIVE ME A NAME TO CONTACT. D. THREATENED ME THAT IF I DID NOT HAVE THEM DO IT NOW, THAT IT "MAY TAKE THEM A LOT LONGER TO DO IT LATER." E. ADMITTED THAT MANY OTHER BIKES HAD DAMAGE TO THE FRAME WAS MUCH WORSE THAN THEY EXPECTED AND ARE FINDING THAT MANY BIKES WILL HAVE TO BE SHIPPED BACK TO THE FACTORY TO BE REPAIRED. THIS "STEVE-MT56" (WHOEVER HE IS) WILL ONLY GIVE ME 'HIS' WORD THAT EVERYTHING WILL BE HANDLED CORRECTLY AND THAT I MUST CHECK OUT THE BIKE FULLY BEFORE I PICK IT UP AFTER THE REPAIR, TO HAVE DAMAGE THEY DO, COVERED BY AMERICAN HONDA. I AM QUITE UPSET BY THEIR TAKE IT OR LEAVE IT ATTITUDE AND LACK OF WRITTEN ASSURANCE. DO I HAVE ANY RECOURSE IN THIS MATTER? *LA

CONSUMER RECEIVED A NOTICE FOR RECALL 03V350000 CONCERNING A CRACKED WELD IN THE FRAME OF THE MOTORCYCLE WHICH SUPPORTED THE REAR SUSPENSION. MANUFACTURER SUGGESTED THAT CONSUMER GO TO AN AUTHORIZED HONDA DEALERSHIP AND HAVE THEM DISASSEMBLE IT AND THEN TAKE IT TO A CONTRACTED WELDER AND HAVE IT REASSEMBLED. CONSUMER INQUIRED IF NHTSA OR HONDA WOULD BE TESTING THE FRAME OR WOULD IT BE SAFE TO RIDE THE MOTORCYCLE. THE WELDED FRAME COULD BREAK AND CAUSE SERIOUS INJURY IF TRAVELING AT HIGH SPEEDS. *AK

CONCERNS REGARDING DEFECTIVE FRAME RECALL ON 2002 AND 2003 GOLDWING GL1800. *MR THE MANUFACTURER INFORMED THE CONSUMER THAT THE RECALL WOULD NOT BE PERFORMED ON THE VEHICLE BECAUSE A CHAMPION TRIKE WAS ADDED TO THE REAR WHICH DID NOT AFFECT THE ALUMINUM FRAME. THEY ALSO REFUSED TO LOOK AT IT. *SCC *JB

THE CONSUMER RECEIVED A NOTICE FOR RECALL 03V350000 CONCERNING FRAME WELDS. DEALER INDICATED TO THE CONSUMER THAT THERE WERE NO QUALIFIED MECHANICS IN THAT FACILITY TO PERFORM THE RECALL REPAIR.*AK

THERE WAS A CRACKED WELD IN THE FRAME OF THE BIKE WHICH SUPPORTED THE REAR SUSPENSION. THE MANUFACTURER. SUGGESTED THAT THE OWNER GO TO AN AUTHORIZED HONDA DEALERSHIP AND HAVE THEM TO DISASSEMBLED IT AND THEN TAKE IT TO A CONTRACTED WELDER AND HAVE IT REASSEMBLED. THE OWNER STATED IT COULD TAKE UP TO 60 DAYS AND OWNER DID NOT FEEL SECURE OF THIS TYPE WORK. HE PREFERRED TO HAVE THE FRAME REPLACED OR GIVEN A NEW BIKE AND NOT A WELDING JOB. OWNER STATED T HE WELDED FRAME COULD BRAKE AND CAUSE SERIOUS INJURY, IF TRAVELING AT HIGH SPEEDS. PROVIDE FURTHER DETAIL. *JB

THE CONSUMER RECEIVED A RECALL LETTER FROM AMERICAN HONDA MOTOR COMPANY INDICATING THERE WAS A DEFECT IN THE FRAME WELDING. THE CONSUMER THEN RECEIVED A LETTER FROM THE MANUFACTURER INDICATING THAT THERE WAS NOT A PROBLEM WITH THE MOTORCYCLE AND TO DISREGARD THE PREVIOUS LETTER. ANOTHER LETTER WAS SENT FROM THE MANUFACTURER INDICATING TO DISREGARD THE LAST LETTER, THERE WAS A RECALL FOR THE FRAME WELD AND TO BRING THE VEHICLE TO A DEALER FOR REPAIR. THIS IS CAUSING CONFUSION IN REGARDS TO THE REPAIR OF THE MOTORCYCLE. PLEASE PROVIDE FURTHER DETAILS. *JB

VEHICLE HAS A FAULTY WELD. THIS WELD CAN CRACK. CURRENTLY, VEHICLE HAS BEEN CONVERTED TO A TRI-BIKE. HONDA WHICH NOT COMPLY WITH REPAIRING THE FAULTY WELD. *AK

HONDA GL 1800 GOLDWING MOTORCYCLE FRAME RECALL: UPON RECEIPT OF RECALL NOTIFICATION, PERSONAL INSPECTION REVEALED SEVERE CRACKS ON BOTH ENDS OF CROSS MEMBER INVOLVED IN RECALL. MOTORCYCLE WAS THEN BROUGHT TO A DEALER TO EVALUATE DEFECT. *LA

FRAME CRACKED AT THE WELDS ON MY 2003 GL1800 GOLDWING. HONDA DEALER, & REP. ARE TRYING TO DECIDE WHAT THEY'LL DO. VIN.#[XXX]. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR