2013 HONDA ODYSSEY Complaints

THE CAR HAS 23,000 MILES AND IS EXACTLY 3 YEARS OLD. THIS PROBLEM HAS BEEN PRESENT FOR 10,000 MILES AND FOR OVER A YEAR. WHEN TRAVELING AT HIGHWAY SPEEDS AND THEN DEPRESSING THE BRAKES, FOR EXAMPLE TO SLOW DOWN FOR AN EXIT RAMP, THE STEERING WHEEL VIBRATES VIOLENTLY AND THE BRAKES VIBRATE. THIS IS NOT THE ANTILOCK BRAKES ACTIVATING BECAUSE IT IS NOT A SHORT STOP -- IT OCCURS DURING GRADUAL STOPS OR SLOWING DOWN. HONDA DEALER SAYS THE FRONT BRAKE ROTORS ARE "WARPED." I HAVE SEEN COUNTLESS COMPLAINTS OF THIS SAME PROBLEM ALL OVER THE INTERNET AND HERE AT THE NHTSA WEBSITE. HONDA REFUSES TO CORRECT THE PROBLEM UNDER WARRANTY.

WHEN BRAKING, STEERING WHEEL RAPIDLY SHAKES/VIBRATES BACK AND FORTH AND FEEL LIKE BRAK IS NOT WORKING AS IT SHOULD BE. I HAD COMPLAINED THIS TO MY PREVIOUS SERVICE AT DEALER . THEY SAID ROTOR NEEDS TO RESURFACE AND THEY DID . IT LAST ONLY 4 MONTHS AND AGAIN I FEEL LIKE THE SAME PROBLEM. IT IS 2013 VAN AND RAN ONLY 40K USED AND DROVE ONLY BY ME .SEARCHES ON INTERNET REVEAL THIS IS AN EXTREMELY COMMON DEFECT ON ODYSSEYS. PEOPLE HAVE COMPLAINED ABOUT ODYSSEY ROTORS WARPING. BUT STILL HONDA IS NOT SERIOUS ABOUT IT . I THINK HONDA SHOULD TAKE CARE FOR THIS AND CORRECT ALL THE VEHICLE WHICH HAS THE PROBLEM . IT IS VERY SERIOUS SAFELY ISSUE AND SHOULD BE TAKEN CARE SERIOUSLY.

MY HONDA ODYSSEY 2013 SHOOK ABRUPTLY AS I WAS SLOWING DOWN TO PARK AND SUDDENLY STOPPED RESPONDING TO ANYTHING, STEERING WHEEL GOT LOCKED AND THE VEHICLE STOPPED MOVING. I CALLED AAA AND MY CAR WAS TOWED TO THE DEALER AND I LEFTED MY VEHICLE THERE OVER NIGHT. IN THE MORNING, THE AERVICE MANAGER EXPERIENCED THE SAME SHAKING AND DYING OF THE ENGINE, CALLED ME AND CONFIRMED THAT HE ALSO EXPERIENCED THE SAME PROBLEM THAT I EXPERIENCED THE NIGHT BEFORE. HOWEVER, I GOT A CALL IN THE AFTERNOON FROM THE SERVICE MANAGER AND HE EXPLAINED TO ME THAT HIS TECHNICIANS WERE NOT ABLE TO REPLICATE THE PROBLEM. HE SAID THAT THEY TESTED MY VEHICLE AND FOUND NO PROBLEM. THEY ARE GOING TO RETURN THE VEHICLE TO ME WITHOUT FINDING OUR OR FIXING THE PROBLEM, AND ARE GOING TO CHARGE ME OVER $100 DOLLARS TO RUN TESTS THAT SHOWED NOTHING. NOW, THEY ARE GIVIBG ME NO CHOICE BUT TO DRIVE A CAR THAT CAN DIE ON ME IN THE MIDDLE OF FREEWAY OR BUSY STREET. LIVES CAN BE LOST OR SERIOUS INJURY CAN OCCUR, BUT THEY ARE REFUSING TO DO ANYTHING ABOUT IT. I CALLED NATIONAL HONDA CUSTOMER SERVICE REPRESENTATIVE, FILED A COMPLAINT ON 9/23, BUT THE REPRESENTATIVE SAID THAT BECAUSE I'M OUT SIDE OF WARRANTY, I'M REPONSIBLE FOR THE DIAGNOSTIC TESTING FEE, AND HE DOESN'T THINK THEY CAN DO ANYTHING ABOUT THE PROBLEM. HE DID, HOWEVER SENT MY CASE TO A CASE MANAGER. I'M STILL WAITING TO HEAR FROM HIM/HER.

WHEN GOING DOWNHILL IN THE MOUNTAINS OF COLORADO, THE VAN BEGAN SHAKING EXCESSIVELY AND WOULD NOT RESPOND TO BRAKING AT ABOUT 20,000 MILES. THE VAN DROVE FINE AT LOWER SPEEDS OR ON FLAT STRETCHES BUT FELT LIKE BRAKING CONTROL WAS LOST AT HIGHER LOADS (FAST SPEED GOING DOWNHILL WITH MULTIPLE PASSENGERS). TOOK TO LOCAL DEALER WHO SAID ROTORS NEEDED RESURFACING. THAT LASTED ABOUT 1 YEAR AND THE PROBLEM HAS REOCCURRED. MULTIPLE OTHERS ARE POSTING THE SAME EXPERIENCE ALL OVER THE US WITH THIS VAN MODEL.

THE BRAKE ROTORS HAVE WARPED VERY SEVERELY AT LESS THAN 20K MILES OF LIGHT TO NORMAL BRAKE USAGE. WHEN BRAKING FROM HIGHWAY SPEEDS THE STEERING WHEEL SHAKES VERY HARD AND HAS SURPRISED MY WIFE WHO BECAME VERY CONCERNED FOR HER AND OUR THREE CHILDREN'S SAFETY. HONDA DEALERS ALREADY KNOW OF THE SUBSTANDARD BRAKE ROTORS ABILITY TO WARP SO QUICKLY. ALL THEY WANT TO DO IS PUT THEM IN A LATHE AND TURN/ SMOOTH THEM. THIS IS A VERY SHORT TERM FIX AS I HAVE READ OVER AND OVER. YES, THE SHAKING GOES AWAY FOR A SHORT TIME BUT RETURNS QUICKLY, AS THE UNDERLYING CAUSE ( INFERIOR ROTOR) IS NOT ADDRESSED. AS FOR BEING A SAFETY ISSUE I WOULD THINK THAT BRAKE ROTORS AS WELL AS ANY OTHER PARTS OF THE BRAKE SYSTEM SHOULD A BIG CONCERN, WE ARE NOT TALKING ABOUT WEATHER STRIPPING, SEALS OR PAINT QUALITY ETC, THIS IS THE SYSTEM THAT IS USED EVERY TIME WE WANT TO STOP! I ALSO UNDERSTAND THAT BRAKE ROTORS, PADS, BRAKE LINE FLUID ARE WEAR ITEMS, HOWEVER, WE ARE NOT USING THIS VEHICLE ON RACE TRACKS, OR EVEN ABUSING THESE PARTS REGULARLY. I BELIEVE THAT UNDER NORMAL USAGE CONDITIONS WHICH I HAVE OBSERVED IN THE MANY VEHICLES I HAVE OWNED THAT BRAKE ROTORS SHOULD LAST AT A MINIMUM 50K, BEFORE HAVING TO LATHE THEM FOR THE FIRST TIME OR REPLACE THEM IF THEY HAVE BEEN ON A HIGH POWERED PERFORMANCE VEHICLE. LESS THAN 20K MILES OF LIGHT TO NORMAL USE ON A FAMILY MINIVAN IS RIDICULOUS! I ONLY HOPE NO ONE HAS HAD AN ACCIDENT CAUSED BY THE STEERING WHEEL SHAKING SEVERELY AND SURPRISING THE DRIVER CAUSING THEM TO PANIC THINKING A WHEEL HAS OR IS FALLING OFF WHILE TRYING TO COME TO A STOP.

WHEN BRAKING, STEERING WHEEL RAPIDLY SHAKES/VIBRATES BACK AND FORTH. DEALER SAYS THE CAUSE IS WARPED ROTORS. SEARCHES ON INTERNET REVEAL THIS IS AN EXTREMELY COMMON DEFECT ON ODYSSEYS FOR MANY YEARS. PEOPLE HAVE COMPLAINED ABOUT ODYSSEY ROTORS WARPING AT VERY LOW MILEAGE (SOME AS LOW AS 10,000 MILES) FOR MANY YEARS; YET HONDA WILL NOT FIX THE PROBLEM. HONDA'S ONLY SOLUTION TO CUSTOMER IS TO RESURFACE OR REPLACE ROTORS - AT CUSTOMER'S EXPENSE.

3 CONTINENTAL CONTIPROCONTACT TIRE FAILURES AND 1 ABOUT TO FAIL SHOWING A CRACK IN THE SIDEWALL. ALL 4 WERE ORIGINAL EQUIPMENT ON THE CAR. FIRST FAILURE WAS AT 7 MONTHS AND 3,463 MILES. SECOND WAS AT 23 MONTHS AND 15,097 MILES. THIRD AT 24 MONTHS AND 16108 MILES (BLOW OUT @ 60 MPH). FOURTH DISCOVERED WHEN REPLACING THIRD ONE.

WE BOUGHT THIS VEHICLE BRAND NEW - SINGLE OWNER CAR EQUIPED WITH GENUINE HONDA PARTS. THE FRONT ROTORS QUICKLY AND PREMATURELY WARE DOWN CAUSING SEVERE BRAKING AND STEERING ISSUES, MAINLY HARD VIBRATIONS OF THE STEERING WHEEL AND IT FEELS LIKE THE WHOLE CAR SHAKES AND YOU COULD EASILY LOSE CONTROL IF NOT HAVING BOTH HANDS ON THE STEERING WHEEL. THE PROBLEM USUALLY OCCURS OR IS MOST NOTICEABLE DURING LONGER ROAD TRIPS (AFTER ~120 MILES) ONCE THE ROTORS ARE HOT AND THE DEGREE OF THE PROBLEM IS DEFINITELY WORSE AS YOU DRIVE DOWN (DECLINE) OR UP (INCLINE) AND IT DOES NOT SUBSIDE RATHER GETS WORSE IF PRESSURE IS APPLIED TO BRAKES GOING DOWN HILL. ROTORS SHOULD LAST MUCH LONGER THAN 16K MILES. WE ARE CAUTIOUS, SAFE DRIVERS AND HAVE NOT PUT A LOT OF MILES ON THIS CAR AND DRIVE MOSTLY HIGHWAY AND INTERSTATE ROADS. THE DEALER TEMPORARILY FIXED THE PROBLEM BY ROTATING/SANDING DOWN THE ROTORS AT 15,823 MILES BUT NOW WITH ONLY 31, 287 MILES ON IT, THE PROBLEM HAS RESURFACED WITH THE VIBRATIONS SLOWING GETTING MORE FREQUENT AND STRONGER TO THE POINT THE WHOLE STEERING WHEEL COLUMN SHAKES. IT IS VERY SCARY AS THE VAN "THUMPS THUMPS THUMPS" AND THE STEERING WHEEL SHAKES RAPIDLY GOING DOWN INCLINES AND/OR WHILST BRAKING. NOW THE DEALER IS SAYING THE ROTORS SHOULDN'T BE ROTATED AGAIN AND ARE NO GOOD, AT ONLY 31K MILES, AND NEED REPLACED.

AT APPROXIMATELY 15000 MILES MY STEERING WHEEL WAS VIBRATING VIOLENTLY WHEN BRAKING. I BROUGHT IT TO THE HONDA DEALERSHIP AND THEY STATED THAT THE ROTORS WERE WARPED. I WAS ALSO TOLD BY THE SERVICE ADVISOR THAT THE ODYSSEYS AND PILOTS WERE HAVING THIS PROBLEM. I ASKED HIM TO REPLACE THE ROTORS AND HE STATED THAT THE REPLACEMENT WAS THE SAME TYPE OF ROTOR. HE MACHINED THE ROTORS WITHOUT CHARGING ME AND THE BRAKING PROBLEM WAS SOLVED TEMPORARILY. IN ABOUT 20000 MILES, THE PROBLEM STARTED AGAIN. I WAITED UNTIL ABOUT 46000 MILES, WHEN I HAD AN OIL CHANGE DUE, TO NOTIFY THE DEALER AND THEY REFUSED TO STAND BEHIND THE ISSUE. I BELIEVE THIS ROTOR PROBLEM IS KNOWN BY HONDA AND POTENTIALLY VERY DANGEROUS TO CONSUMERS ESPECIALLY WHILE DRIVING AT HIGHER SPEEDS.

I HAD JUST COMPLETED A TRIP TO GREENVILLE, SC AND PULLED INTO MY DRIVE. I HAD TAKEN A LOAD OF ITEMS INTO MY HOUSE WHEN I CAME BACK OUT AN NOTICE SMOKE COMING FROM UNDER THE HOOD. I UNLATCHED THE HOOD TO CHECK ON THE SMOKE WHEN FLAMES STARTED COMING OUT OF FROM UNDER THE HOOD. I START SPRAYING WATER UNDER THE HOOD AS I CALL OUR SECURITY WHICH CALL OUR LOCAL FIRE DEPARTMENT. OUR SECURITY CAN AND ASSISTED ME TRYING TO EXTINGUISH THE FIRE UNTIL THE FIRE DEPARTMENT CAN AND FINISHED EXTINGUISHING THE FIRE. THE 2013 HONDA WAS DETERMINED TO BE A TOTAL LOSS BY USAA. THE FIRE DEPARTMENT STATED IT WAS AN ELECTRICAL/MECHANICAL PROBLEM THAT CAUSED THE FIRE. I CONTACTED HENDRICKS HONDA DEALERSHIP IN GREER, SC ABOUT THE FIRE WHERE THEY COULD INVESTIGATE FOR WARRANTY CLAIM/DEFECT. THEY DID NOT DO ANYTHING, THEY HAVE IGNORED MY REQUEST NOR HAS HONDA AUTOMOTIVE OF AMERICA ACCEPTED OR INVESTIGATED.