2010 HONDA ODYSSEY Complaints

RIGHT (PASSENGER) SLIDING CARGO DOOR FELL OFF TRACK AND GOUGED THE SIDE PANEL OF THE VAN. THE VEHICLE WAS STATIONARY IN DRIVEWAY. NOTICED IN WEEK PRIOR TO THE INCIDENT THAT THERE WAS A GRINDING SOUND WHEN OPENING DOOR, AND IT WOULD SOMETIME CATCH AND RE-OPEN WHEN CLOSING AS THOUGH IT HIT AN OBSTACLE. DEALER MENTIONED MAYBE SOME SAND OR GRIT IN ASSEMBLY. IN DRIVEWAY, WE OPENED DOOR THEN WALKED AWAY TO THROW SOMETHING IN TRASH HEARD A NOISE AND CAME BACK TO FIND THE DOOR HAD FALLEN OFF AND WAS HANGING FROM THE CABLE USED BY THE POWER OPEN/CLOSE MECHANISM. SIGNIFICANTLY DAMAGED CAR FURTHER TRYING TO GET IT TO CLOSE ENOUGH TO TO TAKE TO REPAIR SHOP AND PREVENT DAMAGE FROM IMPENDING RAIN AT TIME OF INCIDENT. WAS VERY DIFFICULT TO FIGHT THE POWER MECHANISM AND TO TURN THE HEAVY DOOR THE CORRECT WAY TO GET ALL THE PIECES IN THEIR CORRECT RAILS AND POSITION, NEVER DID GET ENTIRELY CLOSED. TOOK TO DEALERSHIP. DEALER ADVISED TO TAKE TO BODY SHOP. BODY SHOP SENT ME BACK TO DEALER WHO WOULD NOT TAKE VEHICLE FOR SEVERAL DAYS BUT THEN ENDED UP FIXING THE DOOR THE SAME DAY FOR ABOUT $575. THE BODY DAMAGE HAS NOT BEEN ADDRESSED.

CONFIGURED WITH 1 CHAIR BEHIND DRIVER AND ALL OTHER REAR SEATS REMOVED OR FOLDED DOWN. PAYLOAD CONSISTED OF MYSELF (DRIVER), SPOUSE, 4 GREAT DANE DOGS (550 LBS.), DOG FOOD AND GROCERIES. NO CELLPHONES ACCESSIBLE OR IN USE AND ALL VEHICULAR ENTERTAINMENT FUNCTIONS SWITCHED OFF. ABOUT 4:00 PM THURSDAY MARCH 1, 2018 WEATHER CLEAR, DRY AND AIR TEMPERATURE IN THE LOW 70S EXITED COSTCO (IH10W) PARKING LOT, PROCEEDED OVER IH10W ON BRIDGE TOWARD THE INTERSECTION WITH VANCE-JACKSON RD. AT APPROX. 35 MPH. ENCOUNTERED LINE OF STOPPED VEHICLES BACKED UP FROM THE TRAFFIC LIGHT. USUAL AND NORMAL FORCE ON THE BRAKE PEDAL DID NOT PRODUCE THE EXPECTED SLOWING. EMPLOYING MAXIMUM PANIC FORCE ON BRAKE PEDAL FINALLY BROUGHT THE VEHICLE TO A STOP SHORT OF COLLISION. IMMEDIATELY SHIFTED INTO 'PARK' WHERE UPON THE UNLOADED ENGINE RACED TO HIGH RPM. SWITCHED IGNITION TO 'OFF' WITHOUT REMOVING KEY. DID NOT OBSERVE TACHOMETER DURING THE FOREGOING EXCITEMENT BUT ENGINE SOUND WAS LOUD AND HIGH PITCHED. CHECKED FLOOR AREA FOR OBJECTS OR OBSTRUCTION AND FOUND IT CLEAR. DRIVERS LEFT FOOT BEING FIRMLY PLANTED ON THE FLOOR, ONLY THE RIGHT FOOT HAD ACCESS TO BRAKE OR ACCELERATOR. RESTARTED ENGINE AND PROCEEDED HOME NORMALLY BUT WITH GREAT TREPIDATION AND CAUTION. SUBSEQUENT EXPERIMENT IN A SAFE AREA REVEALED THAT THE ENGINE CAN INDEED BE SHUT DOWN, WHILE IN MOTION, FROM ANY TRANSMISSION SELECTION WITHOUT GOING TO 'PARK' ALTHOUGH WITH CONSEQUENT LOSS OF POWER ASSISTED BRAKING AND STEERING. THIS KNOWLEDGE DOES PROVIDE SOME GUIDANCE FOR ANY FUTURE RUN-AWAY EPISODES. MY SPOUSE WILL BE STRONGLY DISCOURAGED FROM DRIVING THIS VEHICLE IN THE FUTURE. PERHAPS UNRELATED TO THIS INCIDENT (EXCEPTING THE POSSIBLE COMMONALITY OF ENGINE MANAGEMENT COMPUTER), THIS VAN HAS TWICE EXPERIENCED BATTERY DEPLETION DUE TO PARASITIC DRAIN WHEN PARKED OVERNIGHT.

VAN ONLY HAS 61,000 MILES AND THE TRANSMISSION WILL NOT SHIFT INTO GEAR WHEN DRIVING, IT JUST REVS AT VERY HIGH RPM'S. ALSO WHEN MAKING A LEFT HAND TURN THERE IS A RATTLE IN THE LEFT REAR TIRE AREA LIKE A SPRING IS BROKEN BUT THERE IS NOTHING VISUALLY WRONG....

2 WKS AGO 1/7/18 WE NOTICED A TICKING NOISE THAT MY HUSBAND SAID SOUNDED LIKE IT WAS COMING FROM THE ENGINE SITTING AT IDLE OR MOVING..HE CHECKED THE OIL AND THERE WAS NONE THERE..IT WAS NOT TIME FOR A ROUTINE OIL CHANGE AND WE GET THEM DONE REG. AT A NISSIAN DEALERSHIP..HE PUT 2 QTS OF OIL AND LUCAS ADDITIVE TO SEE IF THE NOISE WOULD QUITE DOWN..HOWEVER IT DID NOT AND HAS STARTED TO GET LOUDER..HE THEN WENT TO A MECHANIC FRIEND WHO USED A STETHOSCOPE AND SAID THAT IT WAS COMING FROM THE ENGINE FOR SURE..WE CALLED THE DEALERSHIP WHO WE GOT THE VAN FROM AND THEY SAID TO BRING IT IN BECAUSE THEY DIDN'T UNDERSTAND WHY THERE WASN'T ANY OIL IN IT..THEY SAID THAT THEY DID SOME RESEARCH AND SHOW THAT HONDA SETTLED A LAWSUIT ABOUT FAST OIL COMSUPTION AND ENGINE FAILURE..MY LOCAL HONDA DEALERSHIP SAID THAT THERE IS NOTHING THEY CAN DO BECAUSE THE EXTENDED WARRANTY WENT OUT 9/17 AND IT WOULD NEED TO HAVE A CEL..I ASKED THEM IF THEY WOULD BE ABLE TO START A COMPLAINT WITH AMERICAN HONDA BUT THEY SAID THAT SINCE I'M NOT A CUSTOMER OF THEIR DEALERSHIP THAT IT WOULD BE OUT OF THEIR CONTROL..IT SOUNDS TERRIBLE AT IDLE AND WHEN YOU ARE GOING THROUGH 1ST AND 2ND GEAR..I'M AFRAID THAT IT'S NOT SAFE TO DRIVE WITH MY KIDS IN THE CAR AND WILL STALL OUT ANYWHERE..I DON'T KNOW WHAT TO DO BECAUSE A NEW ENGINE WILL COST THOUSANDS OF DOLLARS AND I'M AFRAID THAT THE VAN IS ONLY WORTH LIKE $6-7000 BUT WE OWE LIKE $12900 STILL

I CANNOT OPEN THE PASSENGER SIDE SLIDING DOOR. (IT IS NOT A POWER SLIDING DOOR) IT WAS STEADILY GETTING HARDER TO OPEN. I BARELY GOT IT CLOSED AS IT WOULD ONLY OPEN A SHORT DISTANCE AND I COULD BARELY SLIDE IT CLOSED. NOW I AM AFRAID TO TRY TO OPEN IT AS I AM AFRAID IT WILL GET STUCK OPEN AND I WON'T BE ABLE TO CLOSE IT AT ALL.

I SEE A VSA LIGHT ON MY DASHBOARD. NOT SURE IF IT IS A RECALL. BUT ENGINE DOES NOT START AT ALL.

SHORTLY INTO A SHORT TRIP (~5MI) ON LOCAL STREETS, SMOKE CAME OUT OF THE FRONT HOOD. THE VEHICLE WAS STOPPED IMMEDIATELY AND 911 CALLED. THE EMERGENCY TEAM ARRIVED QUICKLY, BUT FIRE WAS NOTICED IN THE FRONT HOOD EVEN BEFORE THEY SHOWED UP. THE FIRE WAS PUT OUT BUT THE VEHICLE WAS TOTALED AS THE FRONT HOOD WAS ALMOST COMPLETE FRIED. THE VEHICLE WAS UNDER REGULAR MAINTENANCE AND HAD ABOUT 83000 MILES ON IT. BEFORE THIS INCIDENT, NO WARNING SIGN OR OTHER INDICATIONS WERE NOTICED.

TL* THE CONTACT OWNS A 2010 HONDA ODYSSEY. WHILE MAKING LEFT AND RIGHT TURNS, THE CONTACT HEARD A LOUD CLICKING NOISE IN THE STEERING WHEEL AND THE POWER TRAIN FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION AND STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

LETTER FROM SENATOR BURR ON BEHALF OF CONSTITUENT [XXX] RE 2010 HONDA ODYSSEY THIRD ENGINE FAILURE PRIOR TO NOVEMBER 2017 FOR HONDA TO CORRECT THE ISSUE. *LD INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THE CONSUMER STATED THE ENGINE MUST FAIL A TOTAL OF 3 TIMES FOR THE SAME DEFECT BEFORE NOVEMBER, 2017. THE ENGINE FAILED A TOTAL OF 2 TIMES. THE FIRST FAILURE DID NOT MEET THE MANUFACTURER'S GUIDELINES DUE TO THE REPAIR NOT BEING SERVICED BY A HONDA MECHANIC. THE CONSUMER REQUESTED THAT THE FAILURE BE REPAIRED REGARDLESS OF THE DEADLINE AND ANOTHER ENGINE FAILURE. UPDATED 08/23/2017*JS

TL* THE CONTACT OWNS A 2010 HONDA ODYSSEY. WHILE CLOSING THE REAR DRIVER'S SIDE DOOR, THE DOOR FELL OFF. THE VEHICLE WAS TOWED TO THE DEALER (PEARSON HONDA IN MIDLOTHIAN, VA) WHERE THE CONTACT WAS INFORMED TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS UNUSUAL AND DID NOT ACCEPT RESPONSIBILITY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 93,000.