2021 HONDA PASSPORT Complaints

Regarding NHTSA Recall Number 23V-174 Honda Campaign Number: FE5 Service Bulletin Number: 23-035 On May 1st, 2023, we dropped off our vehicle for service at Rick Roush Honda in Medina, Ohio for the recall noted above. Both side mirrors were replaced per the recall. Upon getting the vehicle back from the service department, we noticed that the driver's side (left) mirror had waves in it that made it look like a 'fun house mirror'. The dealership didn't have an additional mirror on hand, so we drove with this replacement mirror for a week until an additional replacement came in. The second replacement was just as bad as the first. Upon pulling off this mirror, the service department grabbed the first replacement as well as the original mirror and compared all three. The waviness didn't appear in any of the mirrors when they weren't installed, however, upon attaching either of the replacement mirrors to the mirror assembly the waviness returned. The service department then decided to install the original mirror back on the vehicle until they could find out what was wrong with the replacements. It's now been 85 days, and the service manager, [XXX] , hasn't heard back from his contacts at Honda in California. He stated they have had 7 to 8 others with the same complaint and are waiting on resolution for them as well. Honda forums posts show others with the same issues at other dealerships with these mirrors. I contacted Honda Customer Care today (7/25/2023) and they provided case # [XXX] with an initial follow-up date between 2-3 business days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car is equipped to cut off when you come to a stop. It has failed to restart after taking your foot off the brake a couple of times, and it has been slow to restart many times.

Driving 65mph on 3 lane highway in l=far left lane in light snow with anti-collision on. Then instantly car auto braked, car slowed dramatically very fast and despite me stepping on gas pedal, car continued at a crawl on major highway. Fortunately no car was close behind or it would have hot me with such rapid decent. I moved to the right shoulder across 3 lanes and car continued to be unresponsive to gas pedal. Honda stated that front camera must have been covered and thus system operated correctly. They did say gas should have responded when I turned the wheel, but it did not. Honda said it won't respond to gas pedal, but this is very dangerous and takes control from driver. The system should be a help but never take control when driver directs otherwise. Had there been more and closer traffic, an accident would have been likely

We drove about 100 miles yesterday. It all happened. False Brake light flash and brake applied because of oncoming traffic. Heavy brake application because of car in the left lane making a turn. Can't tell you how many times I've almost been rear ended, and people blasting their horns at me because this foolish car slams on the brakes for no reason. People think I'm brake checking them. Had 2 Hyundai before this, never encountered this. Honda needs to be forced to fix these issues. There are hundreds of similar complaints in online forum about this problem. This has happened many times, especially on an extended trip, like yesterday, over 100 miles round trip. Dealers do not have a fix for this. Honda needs to be forced to address this and fix all problem vehicles.

The auto engine idle is failing to properly restart the vehicle. After coming to a complete stop the vehicle will not restart on its own. I have to put the vehicle in park, wait a few minutes and then push the start button to restart the vehicle. The vehicle will be available for inspection upon request. My safety and the safety of others has been put at risk numerous times. The vehicle has failed to restart mid-intersection in heavy traffic., on the highway during stop and go traffic, and at stop lights. The problem has not been reproduced or confirmed by a dealer or service center. The vehicle has not been inspected by the manufacturer, police or insurance company. No prior warning signs, messages or lamps have appeared before the problem.

The contact owns a 2021 Honda Passport. The contact stated while driving 30 MPH, the Forward Collision Avoidance system erroneously activated. The contact stated the brake warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The contact took the vehicle back to the local dealer and the distance of the Forward Collision Avoidance system was extended. The vehicle was repaired but continued to experience the failure. The contact stated the vehicle had been taken to the local dealer three times, but the vehicle continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was unknown.

I was driving at 60mph and the entire dash went blank for about 30seconds. There was no speedometer, warnings, no display at all. After about 30 seconds the tach showed back up followed by the gear indicator and speedometer with the drivers information center showing up last. This happened on Sunday 5/7/23 this has happened once before but it was brief and I wasn’t sure it had actually happened. This time I saw it go blank and watched the whole process of it coming back on.

The radio stops and pauses. At times the radio and phone are unusable. When it does come back on the volume is very loud and is shocking . Please see NHTSA ID # 10198172

I don't know which system failed or malfunctioned. It is available for inspection. While parking at the community parking lot the car accelerated. I wan't able to stop it. It jumped a bumper stop than a curb and drove up a berm and crashed into a tree. (The incident is on film at the clubhouse). I was the only one injured. My knee broke the underside of dashboard (see phpto). I did have other bruises. The vehicle is still at the collision repair shop so it hasn't been seen by the dealer. However I did report the matter to American Honda who assigned a case #13707324 on 3/17/2023. As of this writing I am told they haven't assigned same to a representative. To the best of my knowledge the vehicle has not been inspected. There were no warnings given.

The contact owns a 2021 Honda Passport. The contact stated that while driving at low speeds, crossing an intersection, crashed into the rear wheel of an unknown vehicle. The seat belt fractured. There were no warning indicator lights illuminated. The air bag deployed. The contact sustained bruises and bumps and medical attention was provided. A police report was filed. There were no reports of a fire. The vehicle was towed to a towing lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 7,000.