2021 HONDA PASSPORT Complaints

On October 29, 2022, the CMBS emergency braking system slammed the brakes on for no obvious reason. This happened at least four or five times while traveling eastbound on I-40 in AZ. There were no cars in front of or changing into my lane. After it happened a few times, I called the dealer RSM Honda in Rancho Santa Margarita, CA, where i service the car to see if i could turn it off. They suggested reducing the sensitivity, which I did. After changing the sensitivity, I still experienced two or three more incidents of surprise emergency braking for no reason. After the fifth or sixth incident, I pulled over and searched a pdf copy of my owners manual and found a way to turn off the CMBS with a button on the dash. This worked to stop the braking incidents, but I had to do it over again every time I restarted the engine after stopping for gas, etc. This scared me and was dangerous as this would happen while i was going 70 mph. I think every instance occurred while I was passing a "big rig", but I was never in the same lane as the truck. Sometimes it was on a very gentle curve, but other times we (truck and I) were both going straight down a straightaway. I had done similar trips previously in February, June, and July without having this issue, but had it happen multiple times on my October trip as described above.

This car accelerates when down shifting in mid to higher gears. We were in the snow on a steep decline and when I downshifted into 4th gear the car immediately accelerates ( Not Coasted ) but accelerated increasing my speed before finally downshifting. It is also having similar issues with the 7th, 6th, and 5th gears. We lost traction immediately after shifting when the car accelerates and I have no drought that we would have crashed if we were approaching or in a turn at the time. 12/28/22 I spoke with the dealer today and he was aware of other complaints. I made an appointment to have them check it out tomorrow 12/29/22. I have repeated this issue multiple times and plan to show them. This also happens every time you downshift into 4th gear etc on dry or wet pavement, even on flat surfaces.

We were driving at 55mph and every warning light came on. It quickly decelerated to 20mph then wouldn't shift from first gear. We were in an area where there was no places to pull over. We pulled over and the car wouldn't shift from park. We were told to let it sit 15min then try again. After 20 min the car worked normally. The computer system deletes all the errors once it sits. The dealership says there is nothing wrong. This is the 2nd time it's done it. We were told to check the battery. It's new and we do not trust this vehicle. If it does it on the freeway it would be catastrophic. Honda needs to fix this problem. The crash avoidance also says to brake at every car in the opposite lane. I purchased a code reader to try and save all the codes when the car acts up.

I am writing to make you aware of an alarming incident that happened with our 2021 Honda Passport this fall. My wife backed out of the garage and was in our driveway when the vehicle engine suddenly turned off and a message appeared on the entertainment display. It said that the antitheft system had lost power and that the power button needed to be pushed to restore it. She finally got the car to start by pushing the “volume” button, NOT the power (engine on/off) button. The message disappeared. If this would have happened while actually on the road, there could have been serious consequences. Can you image your vehicle suddenly shutting off on a highway? About a two months later, I also received the same message when driving through my subdivision, but the engine did not shut off. I immediately took the vehicle a local Honda dealer who tested the battery (the original battery – just about to turn two years old) and found that it needed to be replaced. There was no indication that it was going bad prior to these incidents. As I stated earlier, it is the first scenario that is a red flag. Why did the engine shut off? Have other Passport or Honda owners had a similar experience? I thought you should know what happened to us.

Pulling into home garage vehicle suddenly surged forward. Brakes were applied and the brake peddle went to the floor and did not engage brakes to stop the Passport. Effects were the Passport crashed into a refrigerator we had there to handle over flow and crushed the refrigerator and knocked a hole in the wall of the garage. No warning or alarms sounded which Honda said does not happen at low speeds. Took Passport to local dealer. They kept it for 1 week and just drove it around trying to see if it would replicate what had happened. It did not replicate what happen insinuated that it must not have happen the way we reported it. Gave them internet copies of similiar reports that had occurred to same make and model . They gave us 2 choices go into another lease (which would go from 350 a month to 565 a month with no proceeds from present lease. We brought the passport home. turned over to our insurance. $ 4365.00 damage.

I was pulling out of my drivway on a colder mid-november morning when the windshield on my new Honda Passport spontaneiously cracked from the upper left frame and ran all the way across the driver's side view. I was only pulling out of my driveway at about 5 mph when it cracked. My mechanic suggested Honda's have a problem with frame flex, which cracks the windshields similar to how mine cracked. I reported the defect to Honda but they said they don't replace windshields, and referred me to a 3rd party to pay the repair out of pocket. Since the windshield is a crucial to the structure of the vehicle, it's alarming how many people are experiencing the same problem with Honda windsheilds

I brought my 2021 Honda Passport brand new in May 2021. It started having a safety defect issue in July 15, 2022, i placed the vehicle in reverse and proceeded to back out and the vehicle switched to neutral as i was backing out. Then a dash indicator displayed that read stop driving when safe transmission problem, see manual. Then a few weeks later, i put it into drive and proceeded to drive off and the vehicle switched to neutral and the same dash indicator came on that read, stop driving when safe transmission problem, see manual. Then a month later i put it into park and the same message displayed again. Over the past 4 months it has done this intermittently. I feel unsafe as i could be driving at a higher speed on the interstate around others and this issue could occur. I have taken it to the Honda dealership over 3 times. They even had a field inspector from the Honda Corporation to look at it for a couple of hours but they couldn't replicate the issue at all. I have been reaching out to the Honda Corporation since July and they have yet to repurchase my vehicle or give me any solution. I had to wait over two months before i even got a call back from my case manager, as i was reaching out almost daily. I even sent a letter stating that i will be taking action under the vehicle warranty enforcement act for a repurchase of my 2021 Honda passport and still no response. I even wrote a complaint to BBB and they still didn't acknowledge the safety issue.

i have had two incidents of the CMBS slamming on my brakes on my 2021 Honda Passport, EXL, with no threat to warrant the incident. It locked the brakes instantly and I was injured mildly the first time and the second time caused medical bills, a cervical neck epidural injection and injury to my shoulder with still does not have full movement. The first incident occurred on a busy through street and a small car about 1/2 block in front of me did a tight U turn and proceed along the medium on the other side of the street and I was also next to the concrete medium on my side of the street. My car went into full slamming on my brakes, with no warning light o and I had no control of the car. I was very fortunate that the car behind me was about two lengths back and also braked fast enough to avoid a collision. They did honk, yell, etc., as I was pretty stunned and finally realized I should turn off my car to be able to drive again. I had a very sore neck and shoulder but thought it would clear up. I was driving apx 30 mph. I try as a rule to remember to disable this CMBS every time I get in the car but a month later I forgot The second time it happened, I was actually on the same street, same speed and there was a jacket in the road. Looked like a man’s winter jacket. As I got right up to it, I only needed to correct a little to not run over the jacket with the driver side tire. Exactly when I did that the brakes slammed on and I came to an instant stop and the brakes again locked. This time my injury was compounded and I have since seen two doctors, had an MRI and cervical injection done and my shoulder is not fully functioning yet. I got the car to dealer after the first incident, but was told there was nothing they could do. Waiting until I got thru all the doctors appointments and testing after the second incident, which took about seven weeks, I went back to the dealer. They did thorough inspection, found nothing. Offered trade.

My 2021 Honda Passport first shifted itself into neutral and displayed a message on the instrument panel saying “Stop Driving When Safe. Transmission Problem. See Manual” in February 2022. My dealer inspected the vehicle and said no problem codes were stored and returned the vehicle to me. In May 2022, my vehicle displayed the same message and shifted itself into neutral while backing out of a parking space. This resulted in my vehicle rolling forward into the curb. Luckily my vehicle was parked by a curb and not in front of another vehicle where a collision could occur or pin a pedestrian between the two vehicles. My dealer inspected the vehicle again and stated no codes were stored and returned the vehicle to me. Honda has been contacted twice regarding the issue and on the fourth repair attempt, a field engineer inspected the vehicle and could not find any codes stored. The engineer also recommended the vehicle be kept in park while it is not moving.

At highway speeds, example 70 mph, the driver side mirror vibrates so violently you cannot see clearly what is in the adjoining lane making lane changes difficult, the dealer will not replace the mirror claiming it will just happen again, the dealer claims that honda corporate is aware of the issue but they have bee telling me that for 21 months