2021 HONDA PASSPORT Complaints

Last year my wife and I purchased a 2021 Honda Passport. For the past year we have complained to Honda that the sensor for the Brake Assist was not working properly when the vehicle is in a curve. The sensor could not distinguish the vehicle's lane of travel and would sense oncoming traffic in the other lane as though it was in my lane, and would flash "Brake" with a high pitch alarm. Up until last month, this was only an annoying issue. We complained to the dealership, who said they know about the issue, but Honda does not have a fix. We were under the impression the problem was only a passive issue. Given the lack of vehicle inventories, we decided to keep the vehicle. Two weeks ago, the sensor caused the vehicle to abruptly brake, causing an extreme change of speed from 65 mph to 45-50 mph. My wife struggled to keep the vehicle in the lane of travel. We spoke to the Honda dealership, who advise this active response is also a known issue, especially at night, and there is nothing they can do about it. We asked about a recall notice or fix. The dealership said there is nothing from Honda Corporate. The dealership service department commented that the sensor has issues distinguishing the vehicle's lane of travel, especially at night, and can cause the active braking. Our frustration is with the obvious severe safety issue. My wife and son almost struck another vehicle on the freeway because of this. Had we known about this safety issue, we never would have purchased the vehicle. Honda never disclosed this safety problem to us at the time of sale, and has never made any attempt to communicate this issue to us.

The Radio started to "crackle or skip" while using apple CarPlay. The crackle noise continued after audio had been paused. Our safety was at risk because the noise was very distracting. I needed to take my hand off the wheel to unplug my phone to stop the noise. The equipment has not been inspected. The only sign of failure were small cracks that were much more intermittent, compared to constant crackling that I am experiencing now.

SUV randomly unable to shift out of Park. Push-button electronic shifter rendered useless. Car cannot be manually put into NEUTRAL for towing because Honda does not provide its customers with the tool. They apparently will sell it to you for $200+ dollars if they even have or are willing to give you one. Warning for Transmission System and Blind Spot Systems both appeared. No other codes or indicator prior or at incident.

Car will brake when no one is near sometimes jamming on brakes. I reported it to dealer 2 times. They said no software updates avalable and no codes showing a problem. I left the dealer and drove less than 2 miles down the road when the brakes can on again. I returned to the dealer again when they informed me there is nothing they can do. Maybe I have a fly on the sensor setting it off. I replied don't try to BS me, I'm a CDL Driver for over 40 years.

Automatic high beam headlights turn on and off sporadically causing flashing lights for oncoming traffic.

I purchased a 2021 Honda Passport Sport on April 30, 2021. Since purchasing the Passport, we have experienced a "Phantom Braking" problem, in which the automatic emergency braking system is deployed for a few seconds. This occurs several times a month. We have taken the Passport to a Honda dealer and they claimed that there maybe some type of obstruction on the emergency braking system camera that is causing the problem. We have not seen any obstruction on the camera and clean it regularly, but we still experience the braking issue. While no serious incident has occurred to date, we are extremely concerned that the braking issue could cause our Passport to brake and be rear ended by a car behind us.

My son was driving on the highway with the adaptive cruise control on. The car in front of him stopped suddenly. The dashboard screen system flashed the word "brake" but not in enough time for him to react. He braked hard but he still rear-ended the car in front of him. The problem has not been reproduced or confirmed because the car is no longer drivable. It is sitting at my house waiting for repair of $7,700 damage. I thought the "Honda Sensing System," the combination of the adaptive cruise control and emergency braking, was supposed to bring the car to a halt. My son and his 3 friends were put at risk. I'm very disappointed in the car.

My 2021 Honda Passport with under 12K miles has gone into Neutral on its own twice in the past year ( May and October of 2021) It has also slipped into low gear on its own (D1 of an automatic transmission from D3 or D4 in Oct 2021 and March 18 2021. The last incident forced me onto the shoulder to avoid serious injury as I was gaining speed to merge from an entry ramp to a 50 mph, 3 lane Rd. I brought it back to the Honda dealer after the March 18 incident and they told me they couldn't find anything wrong with it. I don't trust this transmission and will be forced to sell it back to Honda but am leery of it happening to someone else who may not be able to avoid an accident like I did. I also reported these incidents to Honda on 03/24/22 (case# 12912165)

Was nudging Passport into a handicap parking spot at local grocery store. The Passport suddenly the engine raced to full throttle. The brake couldn't stop car as it hit the handicap pole and airbag deployed. The pole Passport to go to the right and ended up on a parking island. The idle went down and after smoke inside car cleared was able to stop engine. The Passport was towed away with extensive front end damage and minor property damage.

Had the optional transmission cooler installed at the Honda dealership to help increase vehicle towing capacity. After install, when the vehicle shifts from 7-8 gear at light throttle application (approx. 45mph) the transmission makes a grinding noise. Took vehicle back to dealership and they inspected. They contacted Honda tech support and they stated it is a known design defect. They will not address it in anyway even though there are many possibilities to address this. Noise is energy and energy has to dissipate. I am concerned the grinding noise will start to wear something out and cause a failure later in the life of the transmission or the cooler.