2020 HONDA PILOT Complaints

The contact owns a 2020 Honda Pilot. The contact stated that while reversing, the rearview camera was not functioning properly. The rear-view image was distorted, compromising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V431000 (Back Over Prevention), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

The instrument panel blacks out and does not display critical information such as engine oil pressure radio goes out speedometer goes out rear camera goes out. There was a recall T89 but Honda says my VIN does not come up under the recall even though it is the same issue. This is an intermittent problem. Everything will be working and then while driving it blacks out. The black could last hours. Unable to get navigation. Then when it comes back on the panel light up with engine light warning brake warning low gas warning even though tank is full traction control light comes on These warning lights will come on and after a few minutes go out.

[XXX]: While driving on [XXX] in Pennsylvania, my check engine light illuminated in a tight construction zone with jersey barriers & speed limit of 55 mph during inclement weather. I chose to remain behind a tractor trailer driving under the speed limit for the remainder of the construction zone approximately 1 mile. Once out of the construction zone, I attempted to pass the truck in front of me; however, when I moved into the passing lane, my vehicle would not accelerate to pass the truck placing myself and my 2 children in danger on [XXX] in inclement weather. Fortunately, I was able to safely return to the travel lane & then exited at the next exit which was about 2 miles away. I proceeded to a pull off right after the exit ramp & called my spouse. When he arrived, we decided to attempt to drive the vehicle home an alternate route; however, while driving about 2-3 miles the check engine light remained on & I was not able to accelerate beyond 35 mph. We decided to pull into our HS parking lot where I shut off my car for about 5 minutes. When the vehicle was restarted, the check engine light was no longer on, so we drove around the parking lot & the vehicle appeared to be operating normally allowing acceleration to occur, so we attempted to return home. While driving about 3 miles, the check engine light once again displayed as well as a series of other warnings. The vehicle began to shake and various noises were produced from the front end of the vehicle including what sounded like metal on metal grinding. ASAP, I proceeded to a parking lot to ensure safety for myself & children to stop the car and have it towed to a local mechanic, then to a Honda Dealership. After initial diagnostics, we were informed our engine failed & needed replaced due to what they suspected was a connecting rod bearing issue. Our engine is currently being replaced, but we informed them we wanted the defective engine held to be available for inspection for this investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

2020 Honda Pilot Touring was purchased in CT at Honda of Stamford, May of 2023. I started having issues in July pertaining to extreme dust coming into the cabin causing my children and myself asthma conditions to worsen. I took the car to the dealer and they blew out something connected with the system. I than started having issues with the radio system and large popping sounds coming from it. The dealer didn't check this for me. The car also brakes on it's own while driving without warning and nothing is in front of me. The dealer didn't check this. On [XXX] the dashboard lite up with a lot of error messages and the car brake light was on. The car would only go 20mph on the highway. The car was stuck in Greenwich, CT at my son school for 2 days until I got it towed to the dealer. On Feb24th the car was towed to the dealer. I was told the brake switch went out and needed replacement. I was charged 200.00. I picked the car up on Feb25th @1pm and the dealer claimed the repair was done. On [XXX]. I was traveling on the highway in Norwalk, CT and the dashboard lite up with the same errors and he brakes did the same thing and the car was hard to steering. I took it back to the dealer and was told 3 other things was wrong with the car. Code-C0040-62 Brake lamp switch failure stuck. U3000-49 Multi purpose camerawave radar internal electronic failure. B2A60-97. Tech reset camera and the system still gave failure codes. The dealer confirmed the issues, but refused to give me a replacement. I had a DMV investigation and the out was to refund me for the conveyance fee the dealer lied about on the contract. I was also refunded for vin etching the dealer lied about on the contract and refunded for Honda Care. I was in the car with my children when the brake issue happened both times and it was scary. The car was never inspected before it was sold to me. I also never received several documents from the dealership required by CT state law. I left the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

The contact owns a 2020 Honda Pilot. The contact stated that upon arriving at the destination and attempting to reverse into a parking space, the transmission failed to shift into reverse even though the gear shifter was in reverse. The vehicle failed to shift back into drive, prompting the contact to turn off and restart the vehicle. After restarting the vehicle, the vehicle returned to normal functionality and the contact continued driving the vehicle. While driving at an undisclosed speed, the vehicle inadvertently lost motive power and was unable to accelerate above 20 MPH. The contact was able to reach her destination and turned the vehicle off, after which the vehicle was unable to restart. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the brake switch and possibly other faults with the electrical system. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 52,000.

I pulled into a parking space at PAM Rehab hospital. Pressed the brake to stop vehicle and it accelerated forward with passenger side wheel jumping over concrete bar and into bushes and driver side concrete bar stopped it from going into the retaining wall. All airbags deployed trapping me in vehicle. Vehicle remained running and I was able to put in park and turn off engine so nurse from rehab could get me out.

The contact owns a 2020 Honda Pilot. The contact stated that the vehicle was jerking while attempting to accelerate. The vehicle was taken to the dealer who diagnosed the vehicle with fuel injector failure. The fuel injector was replaced. The contact stated that the emissions light illuminated after the repair. The vehicle was taken to AutoZone who diagnosed that the catalytic convertor had failed and needed to be replaced. The vehicle was taken to the dealer and the catalytic convertor failure was confirmed. The catalytic converter was replaced. The emissions light was then blinking consistently with the TPMS, power steering, and other unknown warning lights intermittently illuminated. The contact stated that the vehicle was shaking abnormally while idling. The dealer was contacted, and an appointment was scheduled. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The engine stalled when I did not disable idle-stop. When I slowed down and stopped my Pilot 2020 due to traffic or traffic lights, the idle-stop activated. The engine was then stalled occasionally and the system requested me to step the brake and push start button to restart my Pilot. However, when I tried to restart it, the battery warning sign lit up and it made restart unsuccessful. I will then have to wait for a minute or two and tried again. I found this problem a few months after I bought my Pilot 2020 and I had reported the problem to my Paul Miller Honda service at West Caldwell, NJ. Honda service identified the problem but they do not know what is the exact cause of the symptom and suspect faulty battery. Honda service helped me to change batteries several times already and last time was Dec 10, 2024.

Upon startup I frequently get the following warnings: -Collision Mitigation System Problem -Road Departure Mitigation System Problem -Adaptive Cruise Control Problem -Lane Keeping Assist Problem -Braking System Error All mechanical systems work fine but cruise control and all of the “smart” safety features don’t work. A simple google search will show hundreds of owners experiencing the same problem with this generation as well as Odysseys that likely use the same system. Dealers want $1700-$2000 to replace the forward facing camera. However, this is clearly a defective part from Honda and they need to recall and fix it.

The sun roof shattered without provocation while driving in the interstate. Glass showered in the cabin to the driver, front passenger and floor in the back seat. Temp outside was between 55-57F. Inside cabin heat in system was at 69F. Seat warmer were on. It was raining at the time of incident between 2:30-3:15pm. I (driver) was very shaken by incident but did not lost control of steering. Initially could not correlate explosion like sound to location. Thought it was in rear of car but upon feeling rain and recognition of glass in the cabin realized it was the sunroof. Vehicle was at around 60-65mph in 70mph. This is memorable as GPS send notification of speed checks on zone prior to incident. Car in front was very far ( more than 10 car lengths) in two lane road. Car in rear was also at about 2 car lengths. Not reported to insurance as deductible is higher than cost of repair. Did not reported to police as no other vehicle involved and no loss of vehicle control. Definitely a safety risk. Both passengers were wearing glasses, and long sleeves due to weather and glass was all over driver and Passeger. Explosion sound was terrifying and unsettling. No warning lights or sounds noted prior to the incident. Car had been driven the day before. Car is always stored in garage. This was first drive of day for car.