2018 HONDA PILOT Complaints

The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 40 MPH, the vehicle stalled without warning. After restarting the vehicle, the contact was able to drive the vehicle without any further failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 20,000. Parts distribution disconnect.

I have been waiting since March for the fuel pump recall replacement and am now experiencing transmission issues. Vehicle lurching repeatedly and all light indicators came on. Honda is recommending replacement of cam shaft, thrust cover, and position sensor but still has yet to replace fuel pump recall. Vehicle only has 68k miles on it and has all required maintenance completed at dealer.

The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Honda has sent me two notices that the fuel pump needs to be replaced on some vehicles. The second notice said to call a dealer and schedule an appointment if your vehicle is having symptoms. My vehicle is having symptoms with scheduled an appointment with West Her Honda in Lockport NY. The dealer said I would need to pay a diagnostic fee of $180.00 at this appointment or wait until the fall, in October. I was told Honda will get back to me when to bring it in. So, my wife must drive this unsafe vehicle for five months unless I pay this fee. I asked the dealer if the test wasn't positive for a bad fuel pump what happens next. The girl I talked with at the dealership didn't have an answer.

This is an ongoing issue that I am having with my vehicle that I believe is related to the Fuel Pump Recall. While driving down the road my vehicle will suddenly hesitate then re-engage causing severe hesitation then acceleration. This happens randomly and without warning. I called my local Honda dealer to explain that I need to bring my vehicle in for the recall, and they told me there is nothing they can do until possibly September 2024. It was then further explained that this issue if and when it is fixed would not be free of charge. I am having a hard time understanding why a recall was issued if the manufacturer has not intention of fixing this issue. It explains in the recall how it can be dangerous to drive the vehicle if issues are being experienced, so not sure what my options are at this point. The manufacturer needs to be held accountable for this and not me.

The contact owns a 2019 Ford Fusion. The contact stated that while driving at approximately 30 MPH, the vehicle started losing motive power, and jerking, and there was a slight hesitation while accelerating. An unknown warning light was illuminated. The vehicle was taken to a local dealer where the contact was informed that the issue was normal; however, the issue persisted. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 105,662. Parts distribution disconnect.

The contact owns a 2018 Honda Pilot. The contact stated while driving at approximately 35 MPH and depressing the accelerator pedal, the vehicle hesitated and failed to respond as needed. The contact stated that the failure was intermittent at first but had started to become a recurring failure. The contact stated that an unknown warning light was illuminated. The contact stated that she was no longer driving the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 23-078 torque converter lock-up clutch (Power Train). The failure mileage was approximately 71,000.

The contact owns a 2018 Honda Pilot. The contact stated while driving at approximately 65 MPH, the instrument panel illuminated with several unknown warning lights, and the check engine warning light. The vehicle sputtered, misfired, and slowly decelerated. The contact noticed that once the vehicle was idling, the sputtering ceased; however, once the tachometer was over 2,000 RPM or more the failure reoccurred. The vehicle was taken to the dealer where it was determined that the VIN was included in NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the failure experienced was not related to the recall. The dealer diagnosed that the Cam Position Sensor sensor experienced intermittent signaling failure. The dealer diagnosed that the camshaft had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 84,198.

The contact owns a 2018 Honda Pilot. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment, after which the vehicle briefly hesitated and struggled to maintain speed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 140,000. Parts distribution disconnect.

Intermittent sluggish performance No risk yet Dealer confirms fuel pump problem No Warning lights Dealer refuses to provide information or an estimate date to make required repair!!!!