2018 HONDA PILOT Complaints

Shortly after 60k warranty expired, check engine light came on. We went to dealer right away and were told the torque converter needed to be replaced to prevent permanent damage. The repair was quoted at over $2000.00. We left the car with service and contacted Honda corporate. They paid half, but still left us with bill over $1000.00. I have heard of this issue with other 2018 Pilots. We had the repair done and have not had any other problems, but we were told that, if this became a recall in the future, we could get our money back. There needs to be a recall done for torque converters on 2018 Pilots. Thank you.

The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

My Honda Pilot started making a rattling noise and at first I thought it was a shield coming loose. I checked for any loose shields but could not find one. After about a week the noise became increasingly louder and seem to increase with acceleration. So I took it into the dealership and they said that it was the fuel pump and there was a recall on them but no parts available. I took the car home and parked it for fear it would stall on the road and cause a wreck. After a couple of weeks and no part, I called Honda and asked them if I could get a part since my car was not drivable. They wouldn't give me a direct answer, but after a week a part came in for the recall. When the dealership replaced the recall part they said that the real problem was the high pressure fuel pump and it could of given me the same problem as the recall part. After checking NHTSA, I seen where similar Honda models with the same engine were having the same problem. It seems to me that the high pressure pump should be the one recalled.

The contact owns a 2018 Honda Pilot. The contact stated that while driving 70 MPH, the vehicle lost motive power. Several unknown warning lights were illuminated. The contact was able to drive to the side of the roadway. The vehicle was towed to the local dealer, where it was diagnosed that a high-pressure fuel pump needed to be replaced. The dealer informed the contact that the failure was not related to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 65,000.

Honda contacted me to say parts are available to complete recall. Plymouth Honda stared no parts are available. Email is either not accurate or dealer doesn't have accurate information. Please work with Honda to contact customer base with accurate information.

incident March 5th, 2023 speed approx. 30 M/hr when my MID lit up "PUT IN PARK" my Pilot slowed down on his own gas and brake pedal were frozen I heard some scraping and crunching noises and steering wheel was hard to move and engine shut off. That afternoon (Sunday) I made an appointment with Arrowhead Honda, 8380 W. Bell Rd., Peoria, AZ 85382 to bring the car in. AAA towed the car to the Honda Dealer. After 45 Min. Techn. Divac Aodisho advised me they could not find anything. And I drove my vehicle home. This sounds familiar with the recall I found from NHTSA today. I made an appointment to have the fuel pump impeller checked on 01/19/24 but just now I was called and told the parts will not be available until March 2024 appointment is cancelled. So now I'm driving a vehicle that is not 100%. A 2nd similar problem happened [XXX] and a Diagnosis was preformed on my Pilot for $ 160.00 with again no problem found. Would you drive a car that is not 100% ? I don't have a choice and I was told by the Techn. Mr. Grant today "well you have been driving it for 5 Years" that is not very comforting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When attempting to start the car's engine by pressing the start/stop button, it takes several times of pushing the button to start the engine and the dashboard displays a keyless start system error. There is a tech service bulletin for 2016 and 2017 models of the same car providing an extended warranty for customers to get free start/stop switch replacement. I took my car to a dealer and and they reproduced the problem. I was told it was not covered under the warranty. Why did Honda provide warranty and free replacement for previous model years but not for 2018 model that had the same problem? Please advise.

On [XXX] as I was driving northbound on the [XXX] in California going the speed limit there was a sudden loud crash coming from the engine block. After the loud crash, there was a dramatic drop in engine power causing the car to drastically lose speed. Noticing something wrong with the situation and all the service lights displayed on the dash I quickly got off the freeway and pulled off into a parking lot of industrial buildings. Then called a tow to take the car to the Ocean Honda dealership in Ventura CA. The dealership stated that it was a factory issue that they would resolve with Honda. Giving me a loaner they sent me on my way. On [XXX] Ocean Honda contacted me stating that Honda has not approved the work order and that I either have to pay $13,000 for a new engine or tow my vehicle out. And have until EOD of [XXX] to decide. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dear Sir/Madam, My Vehicle stalls and stutters suddenly when driving. It does not accelerate the way it should. Engine light is on. I called Honda Customer Service and even though it says "Fuel Pump recall" on my vehicle they say they don't know when parts are going to be available. Their responses were very evasive. They said it was a placeholder and were not willing to help me. They don't have any concrete responses to my questions. I asked them when will the fuel pump parts be available for dealers to fix the recall and they asked me to check back in February. I got a letter in December stating that after Jan 2nd they will help with this issue. Now they are saying Feb. My vehicle maybe unsafe to drive and if the engine seizes or is ruined because of the delay in fixing this recall, I would be at a total loss. Please help me. Thanks so much! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I noticed when driving between 10-30 miles per hour the pilot will stall in between 2 rpm and 3 rpm jumping up and back down, shortly after I received an emission problem alert and the car started driving very strange pulling forward then losing power. Noticed that this is a common problem in Pilots and it is very concerning.