2020 HONDA PILOT Complaints

View complaints related to 2020 HONDA PILOT. The complaints found here are submitted by actual consumers with first hand experience. There are more than 480 complaints submitted for the 2020 HONDA PILOT. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2020 HONDA PILOT
    - Concord, NC

    My Honda Pilot when in the start/stop idle mode is completely stalling at stop lights. in these cases, I’m having to put the car in park, hit the button to turn it off, turn it back on, which takes up to 30 seconds and then I’m able to put it in drive. I can turn off the automatic idle, but it has to be done every time I get in and turn it on so it’s easy to forget. This is a safety concern for myself, my children, my spouse, and others on the road

    Source: NHTSA WEB SITE
  • 2020 HONDA PILOT
    - Chester, VT

    We parked the vehicle in a hospital parking structure in order to meet an appointment at the hospital. We were in the hospital for about an hour or so when we headed back to the vehicle in the parking garage. We were stopped from getting there because of police and fire trucks. Then we got a call from the local police on our cell phone, telling us that our vehicle was on fire. We couldn't get into the parking structure because no one was allowed, but we did get to talk to the police and some fire personnel. Apparently, the parking structure had its own sprinkler system which was able to keep the fire under control until fire trucks and personnel arrived. The vehicle was a total loss, as per the insurance appraiser and our insurance company.

    Source: NHTSA WEB SITE
  • 2020 HONDA PILOT
    - Herndon, VA

    My 2020 Honda Pilot Touring was not starting the engine back up after stopping at the traffic light and having the start/stop system stop the engine. I took my car to the dealer, and they disabled the start/stop system. This temporarily resolved the issue. But if a recall is issued for this problem, I’d like to have my start/stop system fixed, since it is part of the emissions system. Thanks, Carlos.

    Source: NHTSA WEB SITE
  • 2020 HONDA PILOT
    - Fort Washington, PA

    The infotainment system screen will go black/turn off for several minutes, completing disabling the backup camera and other functions. Last week, the system went black completely and I tried to turn off / on the car multiple times but the infotainment system still did not reboot. I had to disconnect/reconnect the main battery to make the system to reboot. Few days later, the system went black again for a short period of time. When the system is up an running, there are many time that my concentration on driving has been disrupted by the sudden cracking and popping sounds stemming from the infotainment system. There is no pending recall on my car, so I do not what to do with my situation.

    Source: NHTSA WEB SITE
  • 2020 HONDA PILOT
    - toms river, NJ

    Events happened about 5 times in 3weeks , car will flash brake , brake brake and steering wheel will shake for no reason

    Source: NHTSA WEB SITE
  • 2020 HONDA PILOT
    - North Pole, AK

    I pulled into my garage to turn off my 2020 Honda Pilot. I put my car in Park and set the Parking Break. I pushed the On/Off button of my car to turn off the ignition. The car failed to turn off. The electrical systems (radio, heating/AC displays) inside the vehicle turned off, but the engine continued to run. The error message "auto engine idle stop system problem" flashed on the dash. I tried multiple attempts to turn my car off. As I write this my car is sitting outside on my driveway, with the hopes my car will turn off. I have had previous issues with the auto on/off capability of my vehicle, to where the car would auto turn off and fail to turn back on. To combat this issue I always disabled the auto on/off capability of the vehicle. This car has had issue after issue from when I purchased the vehicle in August of 2020. My car has been at the dealership many times for different electrical issues. This car has been anything but reliable. This is a safety problem, due to not being able to turn off a running vehicle. This vehicle has not been inspected for this issue, but has been inspected my the dealership for previous electrical issues. There were no warning lamps, messages or other symptoms prior to the problem.

    Source: NHTSA WEB SITE
  • 2020 HONDA PILOT
    - Beaver Dam, KY

    We purchased our 2020 Honda Pilot in January 2020. Shortly we heard popping sounds in the windshield. It became more frequent so we called our local Honda service and they didn’t know what was wrong. Later we called another Honda service and they knew what was wrong. We took our car in and they replaced some part in the radio electrical unit. It lasted a year and started doing the same thing again. Popping sounds and our display network would black out the whole screen as before. We lose our gps and backup camera and also no radio. We called Honda and they said it was the wiring harness and we would have to pay for it ourselves. There have been law suits filed against Honda for this very thing. Other owners have had the same problem we are still having. The popping sounds are very distracting while driving. Honda said it was out of warranty even though it’s the same problem we started having soon after buying our car which was brand new.

    Source: NHTSA WEB SITE
  • 2020 HONDA PILOT
    - Dublin, OH

    The car was stopped at a light. The idle feature kicked in and when foot off brake to go car stalled and turned off. Almost caused an accident because it was on a road that speed limit is 60 mph. Car behind me didn’t realize I was unable to go and had to quickly swerve. The car would restart for about 3 minutes.

    Source: NHTSA WEB SITE
  • 2020 HONDA PILOT
    - Travelers Rest, SC

    The entire infotainment screen shuts off, screen goes dark. So far it turns back on with no issues. The problem is intermittent. The USB phone connection also intermittently looses the connection. Sometimes it reconnects, other times I have to disconnect the phone and reconnect. I have changed the usb wire...same problem

    Source: NHTSA WEB SITE
  • 2020 HONDA PILOT
    - Oakland Gardens, NY

    While driving with auto-idle on the car, I stopped at the red light on the left lane by stepping on the break and Auto-idle comes on and the engine stopped while continue to step on the break. When the green lights comes back on, I release the break, but the car completely shut down and require me to power off the car completely and push the start button on the car again. It took a few tries for the car to start. All while there were trucks passing by and cars behind me are honking at me for stopping at a Green light, by the time I got the car to start again, the light turned RED again. I feel like it is very dangerous for me as all the cars behind had to go around me to continue their way, as result, accidents can easily cause because cars on the right side are driving faster than the left lane and cars in the left lane had to move to the right lane in order to continue. With more blind spots on the right of all cars, it is more dangerous to shift lanes where right lane are going faster.

    Source: NHTSA WEB SITE