2020 HONDA PILOT Complaints

THE INFOTAINMENT CENTER GOES BLANK, STATICS WHEN ON, SOMETIMES THE SPEEDOMETER SCREEN GOES OFF, OR THE THE ENTIRE INFOTAINMENT CENTER GOES AWAY.

BOUGHT A 2020 HONDA PILOT EX-L IN ALBUQUERQUE FROM GARCIA HONDA IN MID JULY 2020. FIRST WEEKEND AFTER PURCHASE, I TOOK A 2 HR TRIP (ONE WAY) WITH MY WIFE AND KIDS (5YO AND 10MO). ON MY WAY BACK, I STARTED HEARING CRACKLING NOISE COMING FROM THE SPEAKERS, ALL WHILE LISTENING TO RADIO AND 'GOOGLE MAPS' DIRECTIONS. THE CRACKLING NOSE BECAME MORE SEVERE/PERSISTENT, THEN THE INFOTAINMENT SYSTEM SHUT OFF; FIRST DISPLAYING "NETWORK CONNECTION LOST", THEN OFF COMPLETELY. AT SOME POINT, AFTER THE CENTER INFOTAINMENT SYSTEM DISPLAY WENT OFF, THE INSTRUMENT CLUSTER ALSO SHUT OFF (ONLY DISPLAYED ENGINE TEMPERATURE AND GAS FILL LEVEL). YES, WITH MY KIDS STILL IN THE CAR... WHY WOULD HONDA KEEP ON SELLING VEHICLES THAT ARE KNOWN TO BE DEFECTIVE IN THIS WAY? VERY LIKELY PART OF THE REASON IS TO HELP JUST CONTINUE TO HELP THEMSELVES AND THEIR POCKET BOOKS, ALL AT THE EXPENSE OF MY KIDS' SAFETY. NICE GOING HONDA CORPORATES!! PLEASE LOOK AT YOUR KIDS THEN LOOK IN THE MIRROR AND THINK ABOUT WHAT YOU ARE DOING! IN THE PAST WEEKS SINCE THE VEHICLE PURCHASE, SEEMS I HAVE SPENT MORE TIME AT THE DEALER (3 TIMES, 4TH TIME SCHEDULED... AND THRESHOLD FOR 'LEMON' LAW) THAN WITH MY KIDS. THE SERVICE MANAGER (ANDREW NEUFELD) AND PERSONEL AT GARCIA HONDA ARE VERY ATTENTIVE BUT HAVE TOLD ME THAT THERE IS NOTHING THEY CAN DO TO FIX THIS ISSUE. SO I'M STUCK WITH A VEHICLE I DON'T DARE TO DRIVE WITH MY KIDS IN DUE TO SAFETY CONCERNS. I TEND TO BE LESS OPTIMISTIC THAN MOST BUT A FAIR CONCERN OF MINE IS THE FOLLOWING: HONDA DOES NOT KNOW WHAT CAUSES THE ISSUE, NOR CAN THEY FIX IT. DO THEY KNOW WHAT ALL IS REALLY AFFECTED? ARE OTHER SYSTEMS (OR SYSTEM OUTPUTS) IMPAIRED? WHAT CAN I EXPECT FROM LANE DEPARTURE AND FRONT COLLISION WARNING WHEN THE INFOTAINMENT SYSTEM AND INSTRUMENT CLUSTER DECIDE TO SHUT OFF? BACK UP CAMERA GOES OFF... A NO -NO WITH KIDS AROUND THE HOUSE!!!!!!!!!!!!!!!!!!!!!!!!

I GOT THIS CAR ONLY 1 WEEK; I HEARD THE NOISE FROM STEERING WHEEL AND THE PROBLEM WHEN I HIT GAS AND SHIFT THE TRANSMISSION. ON JULY 13, I DROP THE CAR TO FIX FOR 2 DAYS. THEN, ONLY 2 WEEK AFTER I HAVE EXPERIENCED CANNOT HIT GAS AND I CANNOT HIT THE BRAKES. THE ALL ENGINE LIGHT, BREAK LIGHT, TSA LIGHT AND OTHER 3 LIGHTS IS COMING. I HAVE TO TOW MY CAR TO DEALER SHOP. THIS CAR IS BAD CAR

INFOTAINMENT SYSTEM SHUTS OFF AND RESTARTS ON ITS OWN, NEAR CONSTANT LOUD POPS AND CRACKS ARE HEARD IN SPEAKERS. SPEEDOMETER DISAPPEARED AND WENT BLACK WHILE DRIVING AT HIGH SPEED, BACKUP CAMERA SHUT OFF DURING USE, NAVIGATION AND RADIO FAILS AND STATES 'CHECK TUNER' INFOTAINMENT SYSTEM GOES BLACK AND UNABLE TO TURN BACK ON. 'MOST NET OFF' DISPLAYS MULTIPLE TIMES WHEN SYSTEM SHUTS OFF. SYSTEM IS ESSENTIALLY UNUSABLE DUE TO THIS ISSUE. HORN MAY HAVE ALSO STOPPED WORKING DURING BLACK SCREEN.

WE PURCHASED A NEW 2020 HONDA PILOT TOURING ON JULY 11,2020. AFTER 2 DAYS WE NOTICED STATIC,C CRACKLE AND POPPING SOUNDS FROM THE RADIO AND THIS HAPPENS WITH THE CAR IN MOTION OR SITTING STILL. THEN THE DASH GOES COMPLETELY BLACK AFFECTING THE SPEEDOMETER AND ALL THE GAUGES, BACKUP CAMERA, ETC. TOOK CAR BACK TO WOLFCHASE HONDA SERVICE DEPARTMENT AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO BECAUSE IT WAS OUT OF THEIR HANDS. BUT AMERICAN HONDA WAS AWARE OF THE PROBLEM, CONTACTED AMERICAN HONDA AND WAS ALSO TOLD THAT THEY COULD NOT REPLACE THE CAR BUT WE WOULD HAVE TO WAIT UNTIL A RECALL WAS ISSUED. NO REGARDS FOR OUR SAFETY AT ALL. AS OF TODAY, AUGUST 7, 2020 WITH 637 MILES ON THE CAR HONDA STILL HAVE NOT REPAIRED THE PROBLEM. WE HAVE PURCHASED 3 VEHICLES FROM HONDA BUT AFTER THIS, ITS OUR LAST. VERY UNHAPPY AND DISSATISFIED WITH HONDA AT THIS POINT.

I DRIVE AN 2020 HONDA PILOT ELITE. AFTER 6 MONTHS OF DRIVING THE CAR THE WINDSHIELD HAS STARTED MAKING NOISES. IT WOUNDS LIKE THE WINDSHIELD JUST SHATTERED OR IS SHATTERING. THE NEXT SOUND IS LIKE A THOUSAND SMALL PEDDLES HITTING THE WINDSHIELD. WHEN THE NOISE FIRST HAPPENED IT ALMOST MADE ME WRECK BECAUSE I THOUGHT SOMEONE THREW SOMETHING INTO THE WINDSHIELD. THIS HAPPENS WHEN YOU ARE DRIVING IN MOTION. I HAVE CONTACTED HONDA USA TWICE AND THE CAR HAS BEEN TO THE DEALER TWICE. ABSOLUTELY NOTHING HAS BEEN REPAIRED OR FIXED OR DONE TO TAKE CARE OF THIS ISSUE. I HAVE NOTICED OTHER

THE FORWARD COLLISION SYSTEM IN OUR 2020 HONDA PILOT WILL ALERT US TO BRAKE, SHAKE THE STEERING WHEEL BACK AND FORTH AND BEEP WITH NOTHING IN FRONT OF US OR WILL DO IT WHEN ANOTHER VEHICLE IS OUT OF THE ALERT ZONE IN THE OPPOSITE LANE. WE HAVE TAKEN IT TO OUR LOCAL DEALER AND THEY HAVE NOT FOUND AN ISSUE. WE CAN BE ON BACKROADS, MAIN STREETS AND RECENTLY ON EMPTY BRIDGES.

WE PURCHASED A NEW 2020 HONDA PILOT, TOURING MODEL, FROM STOKES HONDA NORTH IN NORTH CHARLESTON, SC ON JUNE 27, 2020. WITHIN SEVERAL DAYS, WE EXPERIENCED PERSISTENT STATIC COMING FROM THE FRONT SPEAKERS, WITH OR WITHOUT THE RADIO ON AND REGARDLESS OF THE VEHICLE BEING IN MOTION OR STATIONARY. THIS ISSUE RESULTED IN DISTRACTED DRIVING ON EACH OCCASION. ON JULY 14, 2020, WHILE DRIVING ON THE HIGHWAY, THE DASHBOARD PANELS WENT COMPLETELY BLACK AFFECTING THE SPEEDOMETER, TEMPERATURE GAUGE, FUEL GAUGE, NAVIGATION, CRUISE CONTROL, BACK-UP CAMERAS, ETC. THE SAME ISSUE OCCURRED SEVERAL HOURS LATER WHILE IN STREET TRAFFIC. WE WENT IN PERSON TO NOTIFY STOKES HONDA ABOUT THIS SERIOUS CONCERN AND TO INITIATE OUR WARRANTY AGREEMENT TO FIX THE PROBLEM. WE WERE ADVISED THAT THEY WERE AWARE OF THIS PROBLEM WITH HONDA PILOTS; THAT THEY KNEW OF THIS PROBLEM WHEN THEY SOLD US THE VEHICLE; AND THAT THERE WAS NOTHING THEY COULD DO TO FIX THE PROBLEM EVEN THOUGH IT FELL UNDER OUR WARRANTY GUIDELINES. AS OF TODAY, THE SAFETY CONCERNS HAVE NOT BEEN RESOLVED AND STOKES HONDA REPRESENTATIVES HAVE BECOME UNRESPONSIVE.

REGARDLESS OF WHETHER THE CAR IS IN DRIVE OR PARK, THE ELECTRONIC SYSTEM MAKES AN AWFUL CRACKING/POPPING SOUND. THIS ALSO HAPPENS WHEN THE DOORS LOCK, ETC. LAST WEEK, THE SOUND GOT SO INTENSE THAT AND ALL OF THE SUDDEN THE SPEEDOMETER AND RADIO SYSTEM WENT COMPLETELY BLANK AND WOULD NOT COME BACK ON. THIS WILL BE THE SECOND TIME THAT THIS CAR HAS GONE INTO THE SHOP FOR REPAIR. I HAVE ALSO NOTICED THAT THE AUTOMATIC BRAKING SYSTEM WILL BRAKE FOR NO REASON - WHICH COULD POTENTIALLY CAUSE A VERY SERIOUS ACCIDENT. I PURCHASED THIS CAR FEELING THAT IT WOULD BE ONE OF THE SAFEST OPTIONS FOR TRANSPORTING MY FOUR CHILDREN. HOWEVER, I HAVE BECOME QUICK TO REALIZE THAT MAY NOT BE THE CASE. I WAS TOLD THAT THIS WAS A RECENT RECALL RELEASED BY HONDA AND THE DEALERSHIP WOULD REPAIR IT THIS MORNING. HOWEVER, I HAVE NOT BEEN ABLE TO FIND ANY TYPE OF RECALL ON THIS VEHICLE. I SEE THAT NUMEROUS PEOPLE HAVE THIS SAME COMPLAINT AND I FEEL THAT THIS SHOULD BE TAKEN CARE OF BEFORE SOMEONE BECOMES SERIOUSLY HURT.

WHILE IN MOTION, VEHICLE HAS VERY LOUD AUDIBLE POPS. THIS PROBLEM OCCURRED FIRST IN MAY AND AGAIN IN JULY, WITH THE ADDITION OF THE INFOTAINMENT SCREEN GOING OUT MULTIPLE TIMES, INCLUDING LOST ACCESS TO BACKUP CAMERA AND NAVIGATION. SCREEN SHOWS NETWORK CONNECTION LOST. A DEALERSHIP HAS BEEN WORKING FOR TWO WEEKS TO SOLVE THE PROBLEM BY INSPECTING THE MOST BUS CONNECTORS PER HONDA TSB BUT HAS BEEN UNABLE TO RESOLVE THE POPS THUS FAR. SEE PAPERWORK IMAGE BELOW FOR INITIAL ATTEMPTED FIX IN MAY.