2018 HONDA PILOT Complaints

Crank shaft rod bearing, engine needs to be replaced due to internal damage. Honda has recalled other VINs for 2018 Honda Pilot, but not mine. I am having the same problem as another recall already issued, and Honda is refusing to pay for engine replacement.

The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Received error when driving that stated "Transmission System Problem." - Took into a service shop and the code P0741 was confirmed as the error. - Took to Honda Service repair, they confirmed the issue with the Torque Converter that needed to be replaced - Proceeded with the repairs at Honda (replacement of torque converter and replacement of 2 studs on catalytic converter that broke during their replacement of torque converter) - Informed there is a Warranty Extension for my Year/Make/Model on this torque converter as it has a known issue, however my VIN is not currently included in the Warranty Extension. My vehicle is in great condition with low mileage (approx 85K miles at time of repair), so I believe given the circumstances my VIN should be included in the Warranty Extension that currently exists for other VINs in my same Year/Make/Model as there was clearly a defect/issue with my torque converter as well. Link to existing warranty extension: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car was placed in park, and somehow it rolled backwards into a gas station post causing serious damage. The very badly designed 9 speed transmission is designed to shift into park when the door is opened this is a safety feature that failed! My child could have been in there! It could have rolled back into the file pump! DANGEROUS! I have heard of others complaining this happened to them too. I have video evidence but I need to obtain it from the gas station it happened at.

I have had a recall that the dealer has renegged on helping me with. About a couple of years ago we scheduled appointments, we missed work, showed up at the appointments for our two cars, only to be told that the parts are on back order. We keep getting the same response over and over. The last time I called a couple of weeks ago, the service department hung up on me. I called back and asked to have the Service Manager call me. He did not return my call. I have left message for the general manager, and he has NOT returned my calls. I need my recall remedied. My vehicle sometimes hesitates to start and has acceleration issues.

The contact owns a 2018 Honda Pilot. The contact stated that while driving at 10 MPH during traffic, the vehicle hesitated, jerked, and suddenly accelerated. Multiple unknown warning lights illuminated. As a result, the vehicle rear-ended a U-Haul trailer that was in front, then crashed into a wall and from the impact into the trailer where it came to a stop. None of the air bags deployed. The contact suffered injuries to the head when she impacted the steering wheel, the right leg near the hip, and the right arm. The contact was taken to the hospital by an ambulance. A police report was filed. The vehicle was towed to an independent mechanic but was diagnosed or repaired. The contact stated that the sensors on the vehicle malfunctioned weeks before the crash. The vehicle was taken to the dealer where unknown repairs were completed. The manufacturer was made aware of the failure. The insurance company was contacted and pending results. The failure mileage was 26,000.

The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that several attempts were needed to start the vehicle daily and that there was a loss of miles per gallon of fuel. The vehicle was not taken to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was approximately 69,000. Parts distribution disconnect.

The contact owns a 2018 Honda Pilot. The contact stated that while his wife was driving at approximately 50 MPH, there was an abnormal metal-on-metal sound in the lower engine. The driver pulled over safely. There were no warning lights illuminated. The vehicle was towed to the residence. The contact stated that the failure was related to NHTSA Action Number: RQ24013 (Engine). The vehicle was towed to an independent mechanic, who discovered metal shavings in the oil pan. The contact called the local dealer, who recommended an engine replacement because there was metal in the engine. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there were no associated recalls on the VIN for the failure. The failure mileage was approximately 150,000.

The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

In March of 2018, a recall came out for the electric motor and and mounting bracket on the driver side seat adjustment. We purchased this Pilot new in September of 2018. The seat motor has quit working, but we cannot find the recall anywhere. It seams to me like we should be able to get it recalled and get the motor and bracket replaced!!