2024 HONDA PROLOGUE Complaints

Faulty CV joint that produce knocking sounds when turning, recently, along with the knocking noise there is a loud bang noise when trying to turn with some acceleration, the noise is very loud and seems to be something is going to break. It may break down on turning. CV joints were replaced for this car twice and the problem is still comes back, recent diagnosis determined they will need to be replaced again. No warning lights are associated with this problem.

Vehicle only has 13K miles and is one year old, and is making a clicking noise when turning. Especially noticeable when it's cold or I just started driving the vehicle. Called Honda Dealership and the service advisor acknowledged that they're aware of this problem but do not have the parts available to fix it. I believe this vehicle has a problem with defective CV joints/ankle. I was told they would put me on a list and contact me when backordered parts are available, but I'm not sure if I can believe I'll be contacted.

The cv joint is knocking upon turning in either direction I'm concerned for my safety.

Two weeks ago, an alert appeared stating that the charge port door was open. The door was closed and no amount of opening and closing the door would stop the alert from repeatedly appearing. After about 2 hours, a new alert would appear either before or after the the alert for the charge door. The new alert told me to service the high voltage charging system. The issue has been confirmed with the dealership, however, they refuse to fix the problem under warranty because they state that the issue is the internal position sensor for the charging port door and that is not one of the more common causes of this, apparently, very common issue with this vehicle. Considering the volume of complaints about this issue, I find that hard to believe and refused to pay for a known issue with the Prologue. Most other owners with the issue have found that despite being told by the dealership that the sensor was the issue, it was actually the AC or battery that was the problem. This is a safety issue because something is wrong with the charging system of an EV, which can eventually cause a major defect in the vehicle and Honda won't fix it under warranty.

Hondalink cannot stay linked to the car and frequently will not connect at all. Last week, the car locked with my keys inside, and Hondalink could not connect to unlock the car, keeping me locked out with my sleeping child in the car until someone could bring me my spare key to get in. This was terrifying and a huge safety risk.

Wiper control is not fully under human control. At any speed less than very fast, the wipers are on automatic. The automatic will not start unless the car is going over 35 miles an hour, which means that I either need to waste windshield wiper fluid to clear my windshield below that speed or turn the speed up to max to do so. Once the car has gone over that speed, though, the automatic system will control the wipers, sometimes getting stuck on max noatter how much rain there is and not being able to be slowed unless they are turned completely off and left that way for several minutes. This has been demonstrated for and confirmed by the dealership. Then they shrugged and said that Honda has not issued a fix for the problem. This is a safety issue because it obstructs the vision of the driver and takes concentration away from the road.

The parking collision warning will alert and emergency brake for no reason while still several feet from anything near the Prologue. This was demonstrated for and confirmed by the dealership. Then they shrugged and said that Honda has not issued a fix for the problem. This is a safety issue because the sudden emergency brake has nearly caused collisions and has covered me in scalding coffee multiple times.

Forward collision warning either does not work at all or is too sensitive. When demonstrated for the dealership, the warning went off while in park for a potted plant more than 10 ft away, then did not go off again no matter how close the Prologue was moved towards an object nor what speed we were moving, until it suddenly went off as we approached a cross street, alerting to a car that was almost through the intersection before we approached it. The dealership did confirm that the system did not work on the Prologue. Then they shrugged and said that Honda had not issued a fix for the problem. This is a safety issue because it is part of the safety system and it does not work.

Blind spot warning works intermittently. Sometimes it alerts correctly, sometimes it does not alert at all, and sometimes it alerts to nothing. This is a huge safety concern because I might try to change lanes directly into a car in my blind spot if it says nothing is there. This was brought to the attention of the dealership, was reproduced for them, and has been confirmed as an issue with my Prologue. Then they just shrugged and said the Honda has not issued a fix for the problem.

This vehicle has automatic emergency brakes repeatedly for no reason on empty roads with nothing around the car. It emergency breaks going forward on the highway. It emergency breaks going backwards out of my driveway. It emergency breaks pulling out of drive thrus. I have nearly been hit multiple times because of this. I have been covered in scalding hot coffee because of this as the car violently brakes suddenly and for no apparent reason.This has been reported, reproduced, and confirmed by the dealer. Then they just shrugged and said Honda has not issued a fix for the issue. This is a safety issue because it has nearly caused multiple collisions on the highway and on city streets.