2025 HONDA PROLOGUE Complaints

First of all, my Honda app took me a month to get into and sign in due to app issues which are very annoying and when I drive my car and turn the wheel, it makes axel sounds my screen shut off on me. One time I got a high voltage system warning the battery drains out quick. The door hits the other door every time you open driver side

Every time I turn fully left or right there is a clicking, binding type noise. Gos away as steering is straightened. Have not gone to dealer yet because I have heard on Prologue forum web site that it is not being fixed yet, some have been in 3 to 6 times to replace cv axles, but that Honda engineering is working on a fix, ie a newly designed cv axles. Would appreciate any help on speeding up this process.

On 2 occasions (before a dealer initiated system update), without anyone in jeopardy of being hit in front of me, my vehicle suddenly and shockingly halted - I had no idea what was happening and thought someone hit me from behind. First instance I was at a 4 way stop sign at a complete stop with much traffic in all directions. I had ample distance in front of me. Second instance, I was driving through a green light at an intersection - again not close to hitting anyone and in control of my brakes and speed, and my car stopped - almost causing the person behind me to hit me!!! It was a busy intersection!!! My dealer said they did a system update for my vehicle this past weekend, but the same thing happened again today in a busy intersection. Additionally; the organice brake warning randomly appears on my main control panel for no reason - when I have ample clear runway ahead of me!!! I am shook and so not feel safe in this vehicle. My elderly mother in law as a passenger on one of the instances nearly had a heart attack!!

Vehicle: 2025 Honda Prologue Location: Sacramento, California Date of Incident: [XXX] What failed or malfunctioned The vehicle experienced a sudden loss of directional stability involving the steering system, brake-by-wire system, and electronic stability control (ESC). Steering and braking inputs did not produce proportional vehicle response. What happened While driving under normal conditions, the vehicle began drifting to the left. I attempted to steer back to the right and applied braking; however, the vehicle did not respond as expected. Electronic stability control did not appear to engage or correct the loss of control. The vehicle then deviated from its intended path, overturned, and struck a fence. The vehicle was declared a total loss. No other vehicles were involved, and no injuries occurred. Safety risk This failure created an immediate and serious safety risk. The loss of steering and braking effectiveness could have resulted in severe injury or fatality. The rollover demonstrates a critical safety concern. Warning signs No warning lights, messages, or symptoms were present prior to the failure. The event occurred suddenly without notice. Inspections The vehicle was inspected by police and insurance representatives. The manufacturer has not yet inspected the vehicle. The vehicle remains available for inspection through the insurance provider. Dealer confirmation The issue has not yet been reproduced due to the vehicle being totaled. Additional concerns The vehicle’s behavior was inconsistent with normal operation of safety-critical systems designed to maintain vehicle control. I am concerned about system performance, calibration, or possible electronic control failure. Manufacturer contact I reported this issue to Honda Customer Care by phone and requested escalation to engineering review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When using the backup camera at night you can not see as it is not bright enough. My car is brand new. I called Honda and the dealer and they said there was nothing they can do about it

The infotainment system screens go black sometimes for no reason. Been to the dealer to fix and they said they can’t duplicate the issue. Yet I have pictures and videos to prove it. The drivers assist systems turn themselves off when there is nothing blocking the cameras. Causing the one pedal driving to start applying the brakes and almost causing me to be rear ended multiple times. The AWD system is horrible. The traction control will turn on with cruise set and completely dry roads. But when it’s actively raining it slips and slides and hydroplanes do without activating any system to counteract it. The charger door was broken when I bought the vehicle and had to have it replaced. The charger itself sometimes says it can’t charge for some reason and I have to unplug it and plug it back in. The heater doesn’t get warm unless cranked to the highest setting otherwise it blows colder air. The dealership I took it to literally said they don’t want me to bring it in there anymore and to go to another dealership because and I quote “those guys know nothing about EVs so fuck them go to another dealership” the next closest dealership is 2 hours away and I work full time including weekends. So tell me how I’m supposed to make that work? The charger is now having an issue where it doesn’t charge and I have to remove the charger and plug it back in.

Unknown electrical issue in the cold. Saw posts online about people getting "High voltage system" errors and after a few days in the cold it happened to me. Dealership couldn't find the issue and simply cleared the error codes telling me to come back in if it happens again. Huge issue, as it limits the range to protect the system from further issues but doesn't give me enough range to even drive home from work if the errors appears during my commute. Occasionally my front sensors don't work but give no indication of any issues, other times it notifies me that they need cleaned, but not always. Not reliable enough to trust in anything but perfect circumstances. I am also getting the CV joint clicking issue occasionally when turning, unsure if related to cold weather or not but it has only happened in 10-20 degree weather. Sounds very bad when it occurs, not very reassuring when driving a car with less than 6000 miles on it.

Within 1K miles, both CV joints began to "click" when doing low speed turns -- or accelerating while turning. This is a VERY widely documented issue with the Honda Prologue. Just took the car in to my local (Honda Marin) dealership (car now has 5K miles). They verified the issue but stated Honda of America had no fix at this time -- and that it wasn't a safety concern. I'm not sure how this can be true -- when a CV joint fails, you no longer have power to the wheels.

Around 3000 miles both front axles developed a clicking sound when turning. The sounds has gotten progressively worse over the next 2000 miles. Honda dealer service center confirmed bad axles but states Honda America no longer allows them to replace the axles since the replacements are failing quickly. Second dealer also declined to fix defective axles stating Honda America is "working on a new part". No one knows what the part is or when it will potentially be available. Honda dealer now appraises the Prologue at *less than half* of the MSRP. (Vehicle has 5000 miles.)

When accelerating and turning left or right at the same time there is a severe clicking sound coming from the CV Joints sounds like they are cracked. This started to happen at 3500 miles. Brought it into the Honda dealership Service Department and they said it was a known issue and there was not a fix. Contrary to the research that I have done about this issue and Honda has been replacing these with a so-called new part number that fixes the issue. I am concerned because when turning and accelerating the stability of the vehicle does not feel safe.