2018 HONDA RIDGELINE Complaints

ON 06/05/20, 15:37 I FUELED MY RIDGELINE AT RACEWAY # 6953 IN ALACHUA, FL 32616, PUMP 1. WHEN IT CAME TIME TO REMOVE THE FUEL PUMP NOZZLE FROM THE CAPLESS FILL SPOUT, IT WOULD NOT COME OUT! I TRIED FOR A FEW MINUTES TO NO AVAIL WHEN THE YOUNG GUY WHO WAS AT THE NEXT PUMP WAS OBSERVING MY SITUATION. HE CAME OVER AND TRIED WITH NO LUCK TO REMOVE IT. FORTUNATELY HE HAD A FLATHEAD SCREWDRIVER WITH HIM. IT TOOK HIM A FEW MINUTES OF PRYING THE CAP AT THE MOUTH OF THE FILL SPOUT UPWARDS ALSO TURNING THE FUEL PUMP NOZZLE SIDE TO SIDE. WE FINALLY TURNED THE FUEL PUMP NOZZLE 180 DEGREES AND WERE ABLE TO FREE THE PUMP NOZZLE FROM THE FILL SPOUT ON THE HONDA. THIS WAS NOT A GOOD SITUATION TO BE IN NOR WAS IT SAFE TO BE PRYING WITH A SCREWDRIVER ON THE METAL FILL SPOUT COVER AT THE MOUTH OF A FULL TANK OF GAS! I WOULD APPRECIATE THAT HONDA WILL PROVIDE ME AND OTHER OWNERS WITH A FIX FOR FUELING OUR TRUCKS, SO THAT THIS DOES NOT EVER HAPPEN AGAIN. OBVIOUSLY THE TRUCK WAS STATIONARY AS YOU REQUESTED TO BE STATED WITH THIS COMPLAINT. MY GUESS, THEIR WAS/IS A PROBLEM WITH THE FILL SPOUT CAP AND THE SPRING ON THE FUEL PUMP NOZZLE. IT SEEMS LIKE THERE IS A MISCALCULATION BY HONDA OR THE FUEL PUMP MFG. OR BOTH REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAD A TRANS LITE ON THE DASH AND OVERHEATING ISSUES IN THE (6 SPEED) TRANSMISSION AT ABOUT 61000 MILES. THE ISSUE STARTED WITH A JUDDERING VIBRATION THAT WAS REPORTED TO THE DEALER AT 39000 MILES. THEN I NOTICED INCREASED VIBRATION FROM THE TORQUE CONVERTER(JUDDERING) UP UNTIL THE TRANS INDICATED A CODE FOR THE CLUTCHES NOT LOCKING UP, WHICH CAUSES OVERHEATING. I NURSED THIS UNTIL I TOOK IT TO MANCHESTER HONDA FOR REPAIR. THEY SAID IF THIS IS A JUDDERING PROBLEM, IT WOULD BE COVERED UNDER THE WARRENTY UNTIL 80K MILES. THEY CHANGED THE FLUID AND DID A SOFTWARE UPDATE. THIS UPDATE CHANGED THE SHIFT POINTS WHERE THE LACK OF LOCKUP BECAME WORSE. I ALSO NOTICED THE GAS MILEAGE WENT DOWN ABOUT 25%.IT WAS SO BAD THAT THE TRANS LIGHT WENT ON AGAIN THE NEXT DAY AFTER THE REPAIR. THEY CLAIMED THAT WITH THE FLUID CHANGE AND SOFTWARE UPDATE, THAT EVERYTHING WAS OK. DURING THIS DEBACLE, I CALLED HONDA CUSTOMER SERVICE SEVERAL TIMES AND GOT NO HELP. THEY INSISTED THAT THIS TRUCK DOES NOT QUALIFY FOR THE TSB ISSUED FOR THE 17'S AND EARLIER. THIS OVERHEATING ISSUE HAS BEEN DOCUMENTED ON THE OWNERS FORUM FOR ALL THE EARLIER MODELS AS WELL AS THE 2018'S AND 2019'S. NOW WITH THE TRANS NEARLY NON-FUNCTIONAL, I TOOK THE TRUCK TO LIBERTY HONDA WHERE THEY TOLD ME THE TORQUE CONVERTER NEEDS REPLACEMENT. I KNEW THAT THE CONVERTER FAILED, BUT THEY REFUSED TO COVER ANYTHING UNDER WARRANTY. CAN YOU HELP WITH THIS SITUATION PLEASE?

VEHICLE REQUIRES FOOT ON BRAKE FOR STARTING. UPON APPLYING STARTER BUTTON THE BRAKE PEDAL GOES DOWN ALARMING AMOUNT IF VEHICLE HAS BEEN SITTING FOR 30 DAYS AS WE ARE EXPERIENCING THE QUARANTINE. TWO TRIPS TO THE DEALER HAVE NOT PROVIDED ANY SATISFACTORY EXPLANATION FOR MY PROBLEM.

THE WIRING HARNESS (HONDA PART #32109-T6Z-AOO) BETWEEN THE LIFT GATE AND THE TRUCK BED FOR THE BACKUP CAMERA IS SUBJECT TO PREMATURE FAILURE. MY 2018 RIDGELINE BACKUP CAMERA QUIT, AND WHEN I DID RESEARCH ON THE RIDGELINE BLOGS, I FOUND THIS IS A VERY COMMON PROBLEM. THE HARNESS ITSELF IS SURPRISINGLY WIMPY FOR A HONDA PRODUCT. I HAD MINE REPLACED BY MY HONDA DEALER, BUT MY GUESS IS VIRTUALLY EVERY RIDGELINE WILL EXPERIENCE THIS FAILURE EVENTUALLY. I'VE TRIED TO ATTACH PHOTOS OF THE HARNESS, AS WELL AS THE EMAIL I RECEIVED FROM HONDA CUSTOMER SERVICE.

UNCOMMANDED ACCELERATION OF UP TO 5 MPH AFTER SETTING CRUISE CONTROL. WILL OCCUR INTERMITTENTLY AT BOTH LOW AND HIGH SPEED.

WATER LEAK FROM MOONROOF AND OR WINDSHIELD WILL SHORT OUT BLIND SPOT MONITOR SENSORS AND CAUSE WARNING LIGHT IN THE DASH TO APPEAR 'BLIND SPOT MONITOR SYSTEM PROBLEM'

ALL THE WINDOWS ROLL DOWN ON THEIR OWN. SOMETIMES WHEN UNLOCKING THE DOOR, AND SOMETIMES WHEN EXITING THE VEHICLE. NEVER WHEN THE CAR IS RUNNING.

ON JUNE 13, 2019, I HIT A ROCK IN A PARKING LOT IN THE FRONT OF THE VEHICLE. LATER TOOK TO A BODY SHOP WHEN RADAR SENSOR LIGHTS CAME ON. WAS TOLD IT WAS THE MISALLIGNMENT OF THE RADAR SENSOR UNIT CAUSED BY THE ROCK COLLISION. BODY SHOP SAYS THEY RECALIBRATED, BUT THE WARNING LIGHTS STILL RANDOMLY COME ON. COUNLDN'T GET AN APT. WITH THE DEALERSHIP TO LOOK AGAIN, FOR THE THIRD TIME, UNTIL MID SEPT. DECIDED RATHER THAN RISK A FALSE POSITIVE BREAKING SYSTEM ERROR CAUSED BY THE MALFUNCTIONING RADAR SENSOR, TO TURN IT OFF. I'M HEADING OUT ON A TRIP OVER 6 MOUNTAIN PASSES AND AM NOT PLEASED THAT I HAVE TO DO THIS AND FEEL THIS DEFECT AND LACK OF RESOLUTION FOR 3 MONTHS COULD AFFECT MY SAFETY.

WHENEVER I DRIVE THE VEHICLE, MY LEFT FOOT GOES NUMB AFTER DRIVING FOR ONLY 5-15 MINUTES. MY LEFT FOOT AND LEG ARE VERY PAINFUL FOR THE BALANCE OF THE DAY ANYTIME I DRIVE THE RIDGELINE. (I AM OF AVERAGE HEIGHT AND WEIGHT.) I HAVE REACHED OUT TO THE HONDA DEALERSHIP AND AMERICAN HONDA (SEE CORRESPONDENCE) AND THEY HAVE NOT BEEN HELPFUL. I BELIEVE THE PROBLEM IS WITH THE DRIVER'S SEAT, BUT IT COULD ALSO BE IN THE FLOORBOARD OF THE VEHICLE. I STOPPED DRIVING IT FOR 2 WEEKS, AND ALL MY LEG ISSUES WENT AWAY. WHEN I RESUMED DRIVING, THE PROBLEMS REOCCURRED. IT HAPPENS EVERY TIME I DRIVE THE RIDGELINE. I PURCHASED THE VEHICLE BRAND NEW AT MAITA HONDA IN CITRUS HEIGHTS CA ON 12-31-18.

TWO WAY TAILGATE BACK UP CAMERA WIRING BROKE AFTER ONLY 7000 MILES DUE TO POOR DESIGN, PER LIA HONDA REPRESENTATIVE.THIS WIRE HARNESS SUPPLIES BACK UP CAMERA VIEWING. AFTER 7000 MILES I WAS UNABLE TO SEE WHAT WAS BEHIND VEHICLE WHEN BACKING UP. WIRES BROKE DUE TO UNDER ENGINEERED HARNESS MATERIAL. AS TAILGATE CAN BE OPEN IN 2 WAY, UP/DOWN AND AS A SWINGING OUT DOOR, HARNESS IS NOT STRONG ENOUGH TO ENDURE SURE REPETITIVE MOTION. DEALER INFORMED ME THAT THEY ARE SEEING MANY HARNESSES BEING REPLACED AND THERE IS NOW A BACK ORDER OF REPLACEMENT HARNESSES. THE NEWLY INSTALLED HARNESS IS THE SAME PART NUMBER AS NEW. IT WAS AND IS NOT AN UPDATED CAMERA WIRE HARNESS. IN CONCLUSION THIS HARNESS WILL ALSO FAIL IN THE FUTURE.