2017 HONDA RIDGELINE Complaints

Back up camera stopped working due to wiring harness cut by rear tailgate closing

Backup camera stopped working. It started in 2019 with the down looking view would show black but the other views still working, today 6/18/2022 all views are black with only the gridlines showing on the screen. Upon inspection the wire harness and wires are broken where the cable goes from the tailgate to the body due to opening and closing the tailgate using the hinge on the side.

Amber CMBS, LKAS, and ACC lights flashing with 19850 mileage. The entire crash mitigation system does not work from cruise control to braking

The harness to the backup camera has split due to the tailgate and the backup camera is no longer working.

Wiring for the back-up camera running between tailgate and body on drivers side has been pinched with opening and closing of the tailgate, which has caused the wires to be broken apart, thus making the back-up camera unfunctional.

Hood latch recall. Inspected & partially repaired by Classic Honda of Midland, TX on 02/08/2022. There are cracks around the hood striker, & I have pictures. It says on invoice that it was submitted to DPSM. I have called the dealership service department several times & the advisor has not returned my calls about the results of DPSM. I called Honda customer service & she told me they can do nothing because each dealership is privately owned. The hood vibrates still & looks like it will fly off in windstorms & passing semis on interstates. The blue rectangles on picture were drawn by the service technician.

REAR VIEW CAMERA FAILURE I opened and closed the rear tailgate a couple days ago, and the Rear View Camera stopped displaying when the vehicle is in reverse. Just a black screen for a while, then, the guidance lines show up, still with no picture. I have not taken this to the dealer yet, but on RIDGELINEOWNERSCLUB.COM, this appears to be a common problem, caused by a broken wire harness near the tail gate hinge.

My backup camera stopped working on April 16. I investigated and found the wiring harness is snapped at the tailgate. Upon a google search I realized this is a known issue and wanted to file my complaint to hopefully get this issue resolved.

When reversing, I've had several instances over the past several years where the backup screen just went to black (Head unit displays black, with the guide marks.) i figured it was a software issue. However, when the back-up camera ceased working I googled the issue with "2017 Honda Ridge-line and backup camera" and found that severed wires at the tailgate left corner hinge area is a common issue. I found the harness broken at the pivot point of tailgate. (Left bottom corner of tailgate)Tailgate wiring exposed in hinge. Plastic cover has split/separated. I am a sixty-three year old female so I'm not using the tailgate/truck bed very much. I took it to the dealership (04/12/22); they told me they have not had any reported instances of this issue and then requested how I broke the harness! They quoted me a price to purchase/replace the harness; however, since this seems to be an issue across 2017 -2019 Ridge-lines with the wiring loom not having enough slack, combined with the 90° bend at the tailgate, allowing the thin metal edge of the tailgate to press directly against the wiring, especially when the tailgate is fully swung open. I believe Honda should replace the harness under a TSB.

rear camera stopped working.. cannot back up as safe as when camera worked dealer confirmed problem no other inspection no warning prior to failure October 2021