HUMMER Complaints

TODAY I AM REACHING OUT TO YOU FOR YOUR HELP. THIS LETTER IS IN REFERENCE TO THE GM RECALL ON THE HUMMER H3 A/C MODULE RESISTOR THAT WAS ISSUED IN JULY OF 2015. MY WIFE AND I HAVE REACHED OUT TO GM ON MULTIPLE OCCASIONS WITH NO RESOLUTION IN SITE. I ASK THAT THE NHTSA DEMAND GM ESTABLISH A TIMELINE FOR THE COMPLETION OF A CORRECTED PART AND THAT GM PROVIDE AN ADEQUATE ALTERNATIVE OPTION TO GM CUSTOMERS FACED WITH THIS ISSUE UNTIL THE PART IS AVAILABLE. MY CONCERN IS OVER MY WELL-BEING AS WELL AS MY FAMILIES. ON MONDAY AUGUST 31, 2015, I WAS DRIVING HOME FROM WORK WHEN I NOTICED A BURNING SMELL COMING FROM UNDERNEATH MY GLOVE BOX. AFTER I PULLED OVER AND EXAMINED CLOSER I COULD SEE THE ISSUE WAS FROM THE A/C MODULE RESISTER THAT WAS RECENTLY RECALLED. THE RESISTER HAD BURNED THROUGH PART OF THE HARNESS ATTACHMENT. UPON REACHING OUT TO GM, THEY STATED I ONLY HAD TWO COURSES OF ACTION: 1) TO REPLACE THE PART WITH ANOTHER FAULTY PART (WHICH I WOULD HAVE TO PAY FOR) AND HOPE THAT THE PART DOES NOT SHORT / CATCH FIRE BEFORE THEY ARE ABLE TO COME OUT WITH THE CORRECTED PART (WHICH WOULD BE FREE). 2) WAIT FOR A CORRECTED PART TO BECOME AVAILABLE. THE MAIN ISSUES WITH THE SECOND OPTION ARE THAT GM HAS NO TIMELINE FOR THE COMPLETION/AVAILABILITY OF THE CORRECTED AC MODULE RESISTOR (CUSTOMER SERVICE SAID ANYWHERE FROM 1 MONTH TO MULTIPLE YEARS). THIS WOULD LEAVE THE CUSTOMER (WITHOUT HEAT OR A/C) FOR AN EXTENDED PERIOD OF TIME. MY CURRENT WORK COMMUTE TOTALS 2 HOURS EVERY DAY. WHERE I LIVE THIS BECOMES PROBLEMATIC DUE TO SEVERE SUMMER / WINTER CLIMATES (AS I WRITE TO YOU THERE ARE HEAT WARNINGS IN EFFECT). GM HAS KNOWN ABOUT THIS ISSUE SINCE 2009, YET THEY FAILED TO ACT. NOW THE CONSUMER IS FORCED TO FACE THE CONSEQUENCES OF THEIR ILL PLANNING AND NEGLECT WHILE GM CONTINUES TO ACT INEPT. PLEASE HELP GM REALIZE THAT GM CUSTOMER LIVES MATTER.

TL* THE CONTACT OWNS A 2006 HUMMER H3. WHILE PARKED, THE DRAIN HOLES IN THE TOP OF THE VEHICLE ALLOWED RAIN WATER TO ENTER THE INTERIOR OF THE VEHICLE ON THE PASSENGER SIDE. THE CONTACT STATED THAT THE WATER ENTERING THE VEHICLE CAUSED THE CONTROL PANEL TO MALFUNCTION. THE CONTACT ALSO STATED THAT THE KEY BECAME STUCK IN THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 109,013.

TL* THE CONTACT OWNS A 2007 HUMMER H3. WHEN IT RAINED, WATER LEAKED FROM THE SUN ROOF AND INTO THE VEHICLE. THE FAILURE OCCURRED DURING RAINY WEATHER CONDITIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED, BUT THE REPAIR FAILED TO REMEDY THE VEHICLE. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,179.

TL* THE CONTACT OWNS A 2007 HUMMER H3. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE CONTACT TURNED ON THE AIR CONDITIONER AND HEARD AN ABNORMAL NOISE AND SMELLED A BURNING ODOR. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE SENSOR ON THE COMPUTER UNDER THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

THE CONNECTOR MODULE THAT CONTROLS THE BLOWER MOTOR SPEED IN THE HEAT/VENT/AIR CONDITIONING (HVAC) SYSTEM MAY OVERHEAT UNDER EXTENDED OPERATIONAL PERIODS AT HIGH MEDIUM-HIGH BLOWER SPEEDS. IF THIS CONDITION OCCURS, THERE THE RISK THAT THE HEAT GENERATED COULD MELT THE PLASTIC SURROUNDING THE CONNECTOR MODULE, WHICH INCREASES THE RISK OF A FIRE. OURS HAS BEEN MISSED UP FOR 2 MONTHS. PLEASE HURRY AND GET THE PART. WE CAN NOT DRIVE IT BECAUSE IT OVERHEATS. WE HAVE HAD IT IN A SHOP THREE TIMES AND CAN NOT GET IT TO WORK. THANK YOU. RECALL IS 15V421 *TR

WHILE DRIVING ON A HOT DAY I NOTICED AN ODOR OF SMOLDERING WIRE COMING THRU THE BLOWER VENTS. I PULLED OVER ON THE HIGHWAY AND CHECKED UNDER THE HOOD. I NOTICED THE BLOWER MOTOR WAS HOT AND MELTING.FORTUNATELY THERE WAS ONLY SMOKE AND NO FIRE. I TURNED OFF THE A/C BLOWER (WHICH WAS NOW NOT WORKING) AND TOOK IT TO MY LOCAL A/C REPAIR STATION FOR AN ESTIMATE. THE VEHICLE WAS PAST WARRANTY SO THE REPAIR STATION REPLACED THE MELTED BLOWER MOTOR, RESISTOR AND HARNESS USING GENUINE GM PARTS. THIS IS THE FIRST INCIDENT AND PERTAINS TO GM RECALL #15042, NTHSA CAMPAIGN ID 15V421. ON AUGUST 13, 2015 THE BLOWER MOTOR STOPPED WORKING. I TOOK THE VEHICLE BACK TO THE REPAIR SHOP THAT REPLACED THE FIRST MOTOR AND WAS INFORMED THAT IT WAS THE SAME PROBLEM AND THAT A RECALL FOR THIS HAD BEEN ISSUED. I PHONED THE DEALERSHIP AND WAS TOLD THEY HAVE NO PARTS FOR THIS RECALL AND I WOULD HAVE TO WAIT UNTIL THEY BECAME AVAILABLE. I CALLED GM DIRECT AND WAS ON HOLD FOR 90 MINUTES BEFORE GIVING UP. I AUTHORIZED THE LOCAL REPAIR SHOP TO REPLACE THE MELTED RESISTOR WITH AFTERMARKET PARTS AND HAVE THE DEFECTIVE RESISTOR IN MY POSSESSION. I HAVE RECEIVED A RECALL NOTICE FROM GM. I WOULD LIKE TO HAVE THESE INCIDENTS ON RECORD WITH THE NTHSA.

AN ODOR SMELL OF BAKED, COOKED, MELTED, CHARED, SCORCHED, AND ROASTED ELECTRICAL WIRES AND HAVE HAD TO TWICE REPLACE THE GENERAL MOTORS, HARNESS, 25949869, AND ACDELCO 15-80647 GM ORIGINAL EQUIPMENT HEATING AND AIR CONDITIONING BLOWER MOTOR RESISTOR, AND ONCE HAVE HAD TO REPLACE NEW THE HEATER BLOWER MOTOR WITH FAN CAGE.

TL* THE CONTACT OWNS A 2008 HUMMER H3. WHILE DRIVING APPROXIMATELY 70 MPH, THE DEFROSTER SYSTEM BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V421000 (VISIBILITY). THE FAILURE MILEAGE WAS 121,700.

TL* THE CONTACT OWNS A 2007 HUMMER H3. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER OVER SEVEN TIMES FOR UNKNOWN REPAIRS BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE VEHICLE OVERHEATED SEVERAL TIMES. THE CONTACT ALSO SMELLED STRONG FUMES AS IF THERE WERE WIRES THAT COULD BE BURNING. THE DEALER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO REPLICATE THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V421000 (VISIBILITY). THE DEALER WAS UNABLE TO SUPPLY THE PART WITHIN A REASONABLE TIMEFRAME TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

TL* THE CONTACT OWNS A 2006 HUMMER H3. THE CONTACT STATED THAT ONCE THE ANTI-THEFT WAS ACTIVATED, IT WAS UNABLE TO BE DEACTIVATED USING THE KEY FOB OR MANUALLY. AS A RESULT, THE ENGINE LOCKED, AND THE CONTACT WAS UNABLE TO START THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT DURING RAINY WEATHER, WATER ENTERED THE VEHICLE FROM THE DRAIN HOLES ON TOP OF THE VEHICLE. AS A RESULT, THE INTERIOR OF THE VEHICLE AND THE AIR BAG WERE WET. THE FAILURE RECURRED DURING THE RAINY WEATHER CONDITIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 09/18/15*LJ UPDATED 09/22/15*JB