2013 HYUNDAI AZERA Complaints

AS OF 7/26/19 MY AIRBAG LIGHT CAME ON WHEN I STARTED MY CAR IT WAS STILL OVERNIGHT AND HASN'T GONE OFF I TOOK IT TO NALLEY HYUNDAI IN LITHONIA G.A 8/12/19 WHERE I WAS TOLD THEIRS NO RECALL BUT THE CLOCK SCREW NEEDS TO BE REPLACED AND MY STEERING COLUMN TO FIX THE CLICK IN THE STEERING WHEEL AND WAS THEN GIVEN AN ESTIMATE I FEEL THIS IS A FAULTY ITEM THAT IS CONDUCIVE TO MY SAFETY AND I SHOULDN'T HAVE TO PAY FOR IT

I AM EXPERIENCING A LOUD BANG COMING FROM UNDERNEATH THE REAR OF THE VEHICLE. THIS NOISE OCCURS WHEN THE FUEL TANK IS HALF FULL OR LESS WHEN SLOWING DOWN AND EVEN WHEN THE VEHICLE HAS COME TO A COMPLETE STOP. WHEN THE VEHICLE IS IN GEAR, THE NOISE OCCURS DRIVING FORWARD OR STOPPING AT A LIGHT ON A CITY ROAD. WHEN VEHICLE IS PUT INTO PARK AND SHUT OFF, THE BANG OCCURS AS WELL. THIS ISSUE STARTED OCCURRING ON RARE OCCASIONS IN 2017. I BROUGHT THE VEHICLE IN FOR SERVICE, BUT THE HYUNDAI DEALER COULD NOT REPLICATE. IN 2018, THE NOISE STARTED OCCURRING ON A CONSISTENT BASIS. WHEN I BROUGHT IT BACK TO THE DEALERSHIP THE THIRD TIME, THEY WERE FINALLY ABLE TO DETERMINE WHERE THE NOISE WAS COMING FROM. THE HYUNDAI DEALERSHIP CONCLUDED THAT IT WAS THE FUEL TANK EXPANDING AND CONTRACTING. THE DEALERSHIP EXPLAINED THAT IT'S LIKE SUCKING THE AIR OUT OF A COKE BOTTLE (CRINKLING NOISE) AND AFTERWARDS PUSHING AIR BACK IN FOR IT TO EXPAND, MAKING A THUMP LIKE NOISE. THE DEALER CLAIMS THERE IS NO SAFETY RISK TO THIS LOUD EXPANDING AND CONTRACTING OF THE GAS TANK AND GAS VAPORS. THE FIX IS TO REPLACE THE GAS TANK BUT AT MY OWN COST SINCE THERE IS NO TSB OR RECALL POSING A SAFETY RISK. I HAVE RESEARCHED ONLINE AND FOUND SEVERAL OTHERS WITH THIS SAME EXPERIENCE.

2013 HYUNDAI AZERA STEERING WHEEL MAKES A CLICKING NOISE WHEN TURNING AND IS OFTEN STIFF AND HARD TO TURN. AND A LOUD CLANKING NOISE EMITS FROM THE STEERING WHEEL HOUSING GOING OVER ALMOST ANY BUMP.

TOOK THE CAR TO HARBOR HYUNDAI IN LONG BEACH, CA FOR AN SRS/AIRBAG WARNING LIGHT THAT TURNED ON AND REMAINED ON IN THE VEHICLE'S INSTRUMENT CLUSTER UPON STARTING THE CAR ON 1/13/2019. THE VEHICLE WAS STATIONARY AND PARKED IN A RESIDENTIAL STREET. THIS IS A BIG SAFETY CONCERN, AS THE SAFETY RESTRAINING SYSTEMS MAY NOT FUNCTION PROPERLY IN THE CASE OF AN ACCIDENT. THE SERVICE DEPARTMENT DIAGNOSED THE ISSUE WITH ERROR CODES B1490 AND B1763, SYMBOLIZING AN "OCS(OCCUPANT CLASSIFICATION SYSTEM) DEFECT" AND "OCS ECU DEFECT" IN THE VEHICLE, WHICH ADVISED REPLACEMENT OF BOTH THE ECU AND THE PASSENGER SEAT CUSHION. THIS ISSUE SEEMS TO DIRECTLY TO RELATE TO HYUNDAI'S "CAMPAIGN 111" RECALL WHICH INVOLVES VEHICLES MANUFACTURED FROM MAY 22, 2012 THROUGH NOVEMBER 23, 2012 (JUST 1 MONTH, 10 DAYS) BEFORE MY VEHICLE WAS BUILT. BECAUSE THE SYMPTOMS IN THIS ISSUE SEEM ALMOST IDENTICAL TO THAT RECALL, THIS ISSUE MIGHT BE THE SAME ISSUE AS STATED IN THE RECALL. UNFORTUNATELY, THE VEHICLE'S VIN DOES NOT EXIST WITHIN THAT PREVIOUS RECALL, MEANING A LARGE REPAIR EXPENSE NEEDS TO BE PAID. THE MANUFACTURER WAS CONTACTED, AND A CASE NUMBER WAS MADE FOR THE ISSUE REPORTED. ATTACHED ARE COPIES OF THE SERVICE DEPARTMENT'S VEHICLE OBD II SCANNER REPORT ALONG WITH THE INVOICE, AN OUTLINE OF THE ERROR CODES SCANNED, AND AN ESTIMATED REPAIR COST.

TL* THE CONTACT OWNS A 2013 HYUNDAI AZERA. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO FOLSOM LAKE HYUNDAI (12530 AUTO MALL CIR, FOLSOM, CA 95630, (916) 293-4760) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING IN THE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,581.

TL* THE CONTACT OWNS A 2013 HYUNDAI AZERA. WHILE DRIVING 15 MPH, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND FOUND DIAGNOSTIC TROUBLE CODE: 1346 (NO RESISTANCE TO AIR BAG). THE MECHANIC ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

I OPENED THE DRIVER SIDE BACK DOOR AND THE HANDLE CAME OFF IN MY HAND -- I WAS PARKED AT HOME

I WAS DRIVING ALONG ON I-95 WHEN I HEARD A LOUD, EXPLOSIVE POPPING SOUND. IT FREAKED ME OUT AT FIRST AS IT SOUNDED LIKE I HAD BLOWN A TIRE, BUT THE CAR DIDN'T SHAKE, BUMP OR SWERVE. I HADN'T SEEN ANYTHING IN THE ROAD I COULD HAVE HIT, AND I WASN'T DRIVING BEHIND ANY CONSTRUCTION TYPE TRUCKS DROPPING PEBBLES OR SAND. THE CAR WAS DRIVING AS IF NOTHING HAD HAPPENED, SO I CONTINUED TO THE NEAREST EXIT. AS SOON AS I WAS OFF THE HIGHWAY, I PULLED OVER, GOT OUT AND SAW RIGHT AWAY THAT THE PANEL OF MY PANORAMIC SUNROOF THAT MEETS THE WINDSHIELD WAS CRACKED, BROKEN AND MISSING PIECES IN THE LEFT AND RIGHT CORNERS, BUT ONLY HAD MINOR CRACKS IN THE CENTER. I WAS THINKING THIS WAS A VERY STRANGE PATTERN OF BREAKAGE IF SOMETHING LIKE A ROCK HAD HIT THE GLASS. I CALLED HYUNDAI ABOUT FIXING THE GLASS AND THEY TOLD ME THEY DON'T DO IT--THAT THEY HAVE ANOTHER COMPANY DO IT FOR THEM. THEY GAVE ME THEIR NUMBER, BUT WHEN I CALLED, THEY SAID THEY COULDN'T DO IT EITHER. IT TOOK ME 4 OTHER CALLS TO FIND A PLACE THAT WOULD DO THE WORK. WHEN I SPOKE TO HYUNDAI AND EXPLAINED HOW I COULDN'T UNDERSTAND WHAT HAD HAPPENED TO CAUSE THE PANEL TO BREAK, THEY MADE NO MENTION OF THE POSSIBILITY IT MAY HAVE EXPLODED. IT WASN'T UNTIL I GOT HOME THAT A FRIEND SAID SHE GOOGLED EXPLODING SUNROOFS AND FOUND ALL KINDS OF INFORMATION ABOUT IT, AS WELL AS CLASS ACTION SUITS. I HAVE SINCE FOUND OUT THE NEW PANEL COSTS $215 AND APPROXIMATELY $80 TO INSTALL. I AM HAVING THE REPAIR DONE RIGHT AWAY AS I CAN'T DRIVE AROUND LIKE THAT. I LIVE IN FLORIDA WHERE IT RAINS WITHOUT NOTICE AND I WOULDN'T WANT TO DAMAGE THE SUNROOF MOTOR OR ANYTHING ELSE BY GETTING IT WET. FORTUNATELY THE SUNROOF WAS CLOSED WHEN THIS ALL HAPPENED AND I HAVE NOT OPENED IT TO SEE IF THERE IS GLASS INSIDE EVERYWHERE BECAUSE I DON'T WANT TO CREATE FURTHER DANGER OR MESS.

THE STEERING COLUMN AND WHEEL HAD A LOT OF PLAY THAT GOT PROGRESSIVELY WORSE. I HAD A SPOT THAT WOULD " POP" WHEN YOU TURN IT LEFT OR RIGHT. THAT ALSO PROGRESSIVELY WORSENED TO THE POINT THAT I WOULD GET A LOUD CLUNKING NOISE WHEN I TURN THE WHEEL OR HIT EVEN THE SLIGHTEST BUMP ON THE ROAD. I FOUND A LOT OF SIMILAR COMPLAINTS ONLINE FOR THE HYUNDAI'S AND A LARGE RECALL FOR THE SONATAS AND ELANTRAS BUT DOESN'T INCLUDE THE AZERA. ITS THE SAME EXACT ISSUE AND SAME PART WITH A DEFECTIVE RUBBER COUPLER BEHIND THE STEERING WHEEL. I PAID TO HAVE THE PART REPAIRED YESTERDAY WHEN THE TWO OTHER PEOPLE ON THE HYUNDAI WORK SHUTTLE HAD THEIR REPAIRS COVERED BY THE RECALL. ALL 3 OF US IN THAT CAR HAD THE SAME EXACT PROBLEM ! THAT'S HOW COMMON IT IS! HOW IN THE WORLD CAN THEY NOT INCLUDE THE AZERA?

AT APPROXIMATELY 40K MILES THE AIR BAG WARNING INDICATOR CAME ON WHILE THERE WAS A CHILD PASSENGER IN THE FRONT SEAT. IT ONLY CAME ON WHEN MY 15 YEAR OLD WOULD SIT THERE AND WE WERE MOVING. I BROUGHT IT TO THE DEALER AND THE FAULT WAS RESET. THE DEALER STATED IF IT REOCCURED THEY WOULD ORDER A NEW SENSOR. IT DID REOCCUR THIS TIME WHILE TRAVELING ON THE HIGHWAY WITH A 160 LB. 5'5 MAN IN THE PASSENGER SEAT, AND THE DEALER WAS NOTIFIED. I WAS TOLD THAT WHEN THE PART CAME IN THEY WOULD CALL. THE DEALER NEVER CALLED. DUE TO LACK OF TIME ON MY PART I DID NOT FOLLOW UP FOR TWO YEARS AND THE LIGHT WAS ON THE ENTIRE TIME. WHEN I DID GO BACK THE DEALER STARTED THAT WAS TO LONG AGO AND NOW THE PART IS NO LONGER UNDER WARRANTY DESPITE BEING DOCUMENTED AS BAD WHILE IT WAS STILL UNDER WARRANTY. NOW WHILE SEARCHING FOR A PART ONLINE I FOUND THAT THIS IS A KNOWN ISSUE AND THE WAS A RECALL FOR THIS. WHY DON'T THE DEALER FIX IT?