2017 HYUNDAI ELANTRA Complaints

Subject: Escalation of Unresolved Case – Request for NHTSA Assistance Dear NHTSA, For several months, I have been dealing with an unresolved issue regarding my Hyundai vehicle. On February 18th, I was told the supervisor of my case manager at Hyundai Motor America would contact me within 5 to 10 business days. Today is March 16th, and despite repeated requests, no supervisor has reached out. As a dialysis patient without a vehicle, these prolonged delays are affecting my health and safety. Since I have not been able to receive a response from the supervisor of my case manager, I am escalating this matter to your agency. I have a full email chain documenting these events, which I can provide upon request. For transparency, I am copying my case manager and Hyundai national customer service. I appreciate your assistance with this urgent matter. Sincerely, [XXX] Tel. [XXX] CC: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The paint keeps chipping off the nose of the hood as well as areas above the doors. I have had it repainted one time and it is chipping off again.

The passenger airbag is not activating reliably. There was not an accident but the light indicating airbage is active does not light up when passenger sits in front.

Car was constantly losing power, called Hyundai dealer about the OBI system thinking that could be the cause they told me no, and then in 2 years ago the car started stalling when you slowed down and on the way home from work it completely died. Car still turns over but car will not go, engine and transmission are completely done. It’s been at my house sitting since. Hyundai dealer is a joke a wouldn’t help when the issue first arised.

1: Driver’s window: don't go up or down, it doesn't respond to control. 2: Headlight warning lights is on all the time because bulbs are burn out so soon after replacement .

I have been having this issue for several months. First, it was the steering wheel being locked. I believe at one point and time on the past they updated the computer on that vehicle. But this time the dealer told me there is nothing they can do. As of today, the car won’t start. How can I go to work? There is no Safety Recall for this, but I didn’t brake the car’s computer, I don’t even know and want to know where it is located.

After no previous issues, car stalled out multiple times on short drive to work. No warning lights and no subsequent diagnostic codes were reported. Upon final restart, engine started knocking severely. Upon investigation, the oil stick showed no oil in the pan. Vehicle was towed to trusted, licensed mechanic for evaluation where we were informed about the potential of a failure due to rapid oil consumption. The mechanic confirmed the engine failure to to oil loss. Vehicle had received regular, documented maintenance and fluids were checked periodically between cycles. There was no low-fluid indicator prior to the mechanical failure. Dealership-level conversations confirmed the rapid oil consumption issue for the 2017 Elantra is common, but because the vehicle VIN was not listed as part of a prior recall no assistance could be provided to repair the engine. The dealer provided a full cost quote of $9,000 to replace the engine block with a remanufactured unit.

There was a recall Electronic Power Steering (EPS) motor connector that was being done for 2017 hyundai elantras and my car is affected by it. Hyundai is saying my car is not affected by the recall that they put out for this issue.

Driving on the highway in the far left lane. Check engine light came on, car stopped accelerating. Car came to a stop, car shut off. Smoke was coming out from under the hood and flames were seen underneath the car. Police and fire department arrived. Report states an electrical fire. Had car towed to Hyundai. Hyundai stated that the engine seized followed by the starter catching on fire. Car was only 2,000 miles in from last oil change. Was up to date on maintenance and safety inspection. Hyundai also stated there was a hole in the engine block. No prior issues with the car. The car would need roughly $16,000 in work done, confirmed by Hyundai. Car is now totaled. Car only had 121,000 miles on it.

With no 'low oil' warning, the car's engine started may a knocking noise. Then, all kinds of warning lights started. Parked the vehicle and checked the oil the next day and there was NO OIL in the engine. This should not have been the case considering this car gets regular oil changes. Also, there was no oil spots or stains on the driveway to also indicate an oil leak. This happened to my son while driving home from work on the interstate at 10:30 at night. That is concerning.