2007 HYUNDAI ENTOURAGE Complaints

WE HAVE BEEN HAVING TROUBLE WITH OUR ENTOURAGE NOT BEING ABLE TO START. TWO MONTHS AGO WE HAD AN OIL LEAK FROM OUR VALVE COVER AND WAS TOLD IT HAD BEEN LEAKING ONTO OUR ALTERNATOR FOR AWHILE AND COULD CAUSE OUR ALTERNATOR TO STOP WORKING. WE HAD TO PAY AN EXORBITANT AMOUNT OF MONEY TO GET THE VALVE COVER FIXED. THE MECHANIC I HAVE BEEN TALKING TO SAYS THAT THEIR IS A RECALL ON THE VERACRUZ WHICH USES THE SAME ENGINE AN VALVE COVER FOR MY VEHICLE. I THINK THAT OUR 2007 ENTOURAGE SHOULD BE INCLUDED IN THIS RECALL IN CASE THIS SHOULD HAPPEN TO MORE PEOPLE AND MORE ACCIDENTS HAPPEN. BECAUSE OF THIS LEAK HAPPENING WE WILL NOW HAVE TO GET A NEW ALTERNATOR SOON. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE OPERATING THE VEHICLE, THE DRIVER'S SEAT INADVERTENTLY RECLINED WITHOUT WARNING. THE DEALER STATED THAT THE SEAT FRAME WAS FRACTURED IN TWO DIFFERENT PLACES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000...UPDATED 10/08/14 *BF HYUNDAI AGREED, TO FIX THE VEHICLE. UPDATED 10/2/14

ON MY LAST VISIT TO THE DEALERSHIP SERVICE DEPARTMENT, I WAS TOLD THE FRONT VALVE COVER GASKET WAS LEAKING AND NEEDED TO BE REPLACED. I WAS UNABLE TO HAVE THE REPAIR DONE AT THEN DUE TO TIME CONSTRAINTS. I NOW HAVE AN APPOINTMENT IN THREE DAYS (AUGUST 8, 2014) TO HAVE THE FRONT VALVE COVER REPLACED. THE COST ESTIMATE IS $653.00. NHTSA RECENTLY SENT ME A NOTICE OF A RECALL ON THE HYUNDAI VERACRUZ THAT HAS VIRTUALLY THE SAME ENGINE COMPARTMENT LAYOUT AS MY VEHICLE. THE RECALL ON THE VERACRUZ IS TO REPLACE LEAKING VALVE COVER GASKET AND THE ALTERNATOR FOR FREE BECAUSE OIL IS LEAKING ONTO THE ALTERNATOR AND CAUSING A SAFETY HAZARD. I THINK THAT HYUNDAI OF AMERICA SHOULD DO THE SAME FIX FOR MY VEHICLE FREE OF CHARGE. WHAT DO YOU RECOMMEND THAT I DO? I BELIEVE THAT ODI SHOULD VERIFY THIS COMPLAINT AND CONTACT HYUNDAI TO ISSUE THE SAME RECALL FOR MY VEHICLE. *TR

WE NOTICED A LOUD THUMPING NOISE COMING FROM DRIVERS SIDE TIRE AREA, WHEN WE TOOK IT TO THE DEALER THEY TOLD US THE LEFT SWAY BAR ENDLINK AND INNER TIE ROD NEEDED TO BE REPLACED AND THE CAR WAS OUT OF WARRANTY SO WE WOULD HAVE TO PAY FOR IT. I TOLD THEM THAT I THOUGHT THAT THE CAR HAD TO FEW OF MILES FOR SOMETHING LIKE THAT TO GO WRONG TO WHICH THEY REPLIED "WELCOME TO THE WORLD HYUNDAI THEY USE CHEAP PLASTIC PARTS", NEEDLESS TO SAY I WAS UPSET. I HAVE SINCE TAKEN THE CAR TO FIRESTONE AND THEY SAID THE REPAIR COULD RUN OVER A $1,000.00 WHICH I DO NOT HAVE. I HAVE GONE ON LINE AND FOUND MANY COMPLAINTS ABOUT THIS SAME ISSUE. I FEEL THAT THIS IS A DEFINITE SAFETY ISSUE AND SHOULD BE LOOKED INTO BEFORE SOMEONE GETS HURT OR KILLED DUE TO THE PROBLEM, THAT IS IF THEY HAVE NOT ALREADY DONE SO. *JS

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE FRONT DRIVERS SEAT ENTIRELY RECLINED BACK ONTO THE REAR LEFT PASSENGERS SEAT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVERS SIDE SEAT SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 65,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 09/09/14*LJ

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE SUB-FRAME WAS RUSTED. IN ADDITION, THE RACK AND PINION SHIFTED WHICH CAUSED THE POWER STEERING TO LEAK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUB FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 132,000.

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED AN UNKNOWN MODULE. THE CONTACT STATED THAT THE FAILURE RECURRED THREE DAYS AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE THE VEHICLE WAS TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

TURN SIGNAL INTERMITTENT/TOTAL FAILURE, SYMPTOMS ARE TYPICALLY SEEN WHEN A BULB FAILS. REPLACEMENT BULBS DO NOT CORRECT ISSUE AS THIS ISSUE IS RELATED TO A FAULTY BCM (BODY CONTROL MODULE). VEHICLE DOESN'T USE A RELAY STYLE SIGNAL INDICATOR SYSTEM. NOTE: THAT THE REAR TURN SIGNAL BLINKS FAST DURING FAILURE. MULTIPLE FORUM POST STATE THAT IT CAN APPEAR ON EITHER SIDE. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHEN DRIVING OVER A BUMP AT 15 MPH, THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE DRIVERS SIDE COIL SPRING WAS FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE COIL SPRING FRACTURED, PUNCTURING THE TIRE AND BRAKE LINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 75,000.

IN APRIL 2013, OUR ENTOURAGE WAS SERVICED TO REPAIR THE FRONT STABILIZERS THAT WERE CAUSING THE VEHICLE TO SHIMMY AT HIGH SPEEDS. I TOOK THE VEHICLE BACK AGAIN TODAY (MAY 22, 2014) BECAUSE THE SAME PART IS CAUSING THE SAME PROBLEM. I AM CONVINCED THIS IS RELATED TO RECALL 13V556000 SUSPENSION NOV 06, 2013. THEY REFUSED TO LOOK AT MY VEHICLE UNLESS I AGREED TO A $95 FEE. AFTER COMPLAINING TO A MANAGER ABOUT IT, HE AGREED TO INSPECT THE VEHICLE AT NO CHARGE. I WAS ASKED TO WAIT WHILE THEY LOOKED AT THE VEHICLE. TEN MINUTES LATER, THE SERVICE ADVISOR CAME INTO THE WAITING ROOM AND SAID THEY DIDN'T HAVE ENOUGH MECHANICS TODAY TO LOOK AT THE VEHICLE IN A TIMELY MANNER. I WAS ASKED TO BRING THE ENTOURAGE BACK AT A LATER DATE WHEN I COULD LEAVE THE VEHICLE THERE BECAUSE THE VEHICLE HAD A FEW RECALLS FOR NON-SUSPENSION AND NON-SAFETY RELATED ISSUES. WHEN I ASKED HIM WHAT THE RECALLS WERE FOR HE JUST SAID IT WAS FOR A HEATER CORE AND A FEW OTHER NON-SAFETY ISSUES. NOT ONCE WAS THE ABOVE SUSPENSION RECALL MENTIONED OR ELUDED TO. I HAVE RECEIVED A NUMBER OF LETTERS FROM THE DEALER STATING THEY WOULD GIVE ME A GREAT TRADE-IN DEAL ON THE ENTOURAGE VAN BECAUSE IT WAS A HIGHLY SOUGHT AFTER VEHICLE. I NOW BELIEVE THERE ARE ULTERIOR MOTIVES FOR WANTING ME TO TRADE-IN THE VAN. THEY DON'T WANT TO DEAL WITH ALL THE RECALL AND TECHNICAL ISSUES RELATED TO THE ENTOURAGE. WHAT WORRIES ME IS THAT WERE ARE NOT TOLD ABOUT OR RECEIVE RECALL NOTICES OR DEFECTIVE PART ISSUES. NHTSA/ODI WOULD PROBABLY RECEIVE MORE COMPLAINTS, BUT PEOPLE PROBABLY AREN'T AWARE OF THE SHADY NON-DISCLOSURE PRACTICES OF DEALERSHIPS. I HAVE ALSO SUBMITTED A SEPARATE COMPLAINT ABOUT OTHER RECALLS FOR WHICH WE NEVER RECEIVED NOTICE AND MAY HAVE BEEN RESPONSIBLE FOR A CRASH BACK IN DECEMBER OF 2011. THERE ARE MORE ISSUES ON THIS VEHICLE THAT I HAVEN'T SUBMITTED A COMPLAINT FOR, BUT WILL TALK WITH YOU ABOUT IF YOU SO DESIRE. *TR