2007 HYUNDAI ENTOURAGE Complaints

I WAS STOPPED BEHIND A VEHICLE TURNING LEFT, AND A LINE OF CARS CAME THROUGH THE INTERSECTION BEHIND ME. THE CAR DIRECTLY BEHIND ME WAS UNAWARE THAT I WAS STOPPED BECAUSE APPARENTLY MY BRAKE LIGHTS WERE NOT ON AND THE DRIVER HAD TO SWERVE QUICKLY INTO THE LANE OF ONCOMING TRAFFIC; THE CAR BEHIND HIM SWERVED INTO THE RIGHT BREAKDOWN LANE. WE ARE FORTUNATE WE WERE NOT HIT AND THAT NO ONE ELSE WAS HIT. ASSUMING THE FAULT WAS WITH THE OTHER DRIVER, I CONTINUED DRIVING OUR ENTOURAGE UNAWARE OF THE ONGOING PROBLEM, ONLY TO DISCOVER ON THE HIGHWAY LAST NIGHT AFTER DARK THAT THE BRAKE LIGHTS WERE NOT WORKING. I HAD BEEN DRIVING THE VEHICLE FOR CLOSE TO A MONTH THIS WAY--THE ESC LIGHT HAS ALSO BEEN ON THAT LONG--NOT REALIZING THAT THE PROBLEM WAS ALSO AFFECTING THE BRAKE LIGHTS. THERE WAS A SAFETY RECALL ISSUED FOR THIS PROBLEM IN 2009. THOUGH EVERY WEBSITE I'VE CONSULTED INCLUDES THE ENTOURAGE IN THE RECALL CAMPAIGN, HYUNDAI MAINTAINS THAT IT IS NOT INCLUDED. IT BEFUDDLES ME THAT A KNOWN SAFETY ISSUE THAT IS AFFECTING THE 07 ENTOURAGE IS BEING COMPLETELY IGNORED BY HYUNDAI CUSTOMER SERVICE. THE SAFETY ISSUE IS PARTICULARLY TROUBLING BECAUSE OWNERS WILL NOT KNOW THAT THEIR BRAKE LIGHTS ARE FAILING TO ENGAGE, UNLESS AN ACCIDENT OR NEAR ACCIDENT OCCURS. EVEN THEN, (LIKE OUR FAMILY) THEY MAY NOT REALIZE THE PROBLEM. UNLESS A RECALL IS ISSUED/HONORED, THE ONLY WAY TO DISCOVER THE PROBLEM IS TO HAVE IT WHILE OPERATING THE CAR. IN OUR CASE, MY CHILDREN RIDE EVERYWHERE WITH ME IN THE ENTOURAGE. I SPOKE WITH CUSTOMER SERVICE TWICE, AND GOT NOWHERE. I WILL NOT BE PURCHASING ANOTHER HYUNDAI IN THE FUTURE. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND DEPRESSING THE BRAKES, THE VEHICLE SHOOK AND THE BRAKES FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000 AND THE CURRENT MILEAGE WAS 48,000. THE VIN WAS NOT AVAILABLE. *TR

ON A NIGHT GOING HOME FROM WORK, WHEN IT HAVE SLEETED A CO-WORKER WAS FOLLOWING ME AND NOTICED I HAD NO BRAKE LIGHTS AND THEN MY ESC LIGHT WOULD GO ON AND OFF AND I DIDN'T REALIZE IT WAS A HUGE PROBLEM UNTIL THE BRAKE LIGHTS STOPPED WORKING AGAIN I HAD MY CAR TESTED AND IT COME BACK AS A BRAKE LIGHT SWITCH MALFUNCTION AND WHEN I WAS SEARCHING TO FIND OUT ABOUT THE PART I NOTICED HYUNDAI HAD A RECALL ON THAT PART BUT BECAUSE THE RECALL HAS BEEN CLOSED THEY WILL NOT REPLACE IT ON MY VAN FOR ME AND I DID NOT OWN THE VAN UNTIL 2011 SO I HAD NO IDEA ABOUT THE RECALL AND THE DEALER ALSO NEVER MENTIONED ANYTHING, I AM UPSET THAT A RECALL CAN CLOSE I BELIEVE THEY MANUFACTURE SHOULD MAKE SURE ALL OF THERE VEHICLES HAVE BEEN FIXED SO NOW BEFORE I HAVE A ACCIDENT FOR HAVING NO BRAKES LIGHTS I HAVE TO FIGURE OUT HOW TO REPLACE THIS SWITCH.. *TR

I HAVE BEEN EXPERIENCING SEVERAL ELECTRICAL ISSUES WITH THE VAN. THE VAN HAS BEEN TO THE DEALERSHIP SEVERAL TIMES FOR MOTOR ISSUES WITH THE SLIDING SIDE DOORS. ABOUT 5 MONTHS AFTER PURCHASING THE VAN WE HAD ISSUES WITH THE SIDE DOORS POPPING OPEN WHILE DRIVING 70MPH DOWN THE EXPRESSWAY. THIS WAS AN ONGOING PROBLEM. WAS TOLD BY THE DEALERSHIP THAT THE ISSUE WAS FIXED. UPON THE LAST VISIT TO THE DEALERSHIP FOR A SLIDING SIDE DOOR THAT DOES NOT FUNCTION PROPERLY I WAS TOLD THAT THE MOTOR NEEDS TO BE REPLACED DESPITE THE SEVERAL COMPLAINTS I HAVE HAD ABOUT THE SLIDING DOORS. THE COST WAS OVER $150 TO REPLACE THE MOTOR FOR THE DOOR. CURRENT ISSUE IS THE BRAKE LIGHTS DO NOT ILLUMINATE AT ALL. I CALLED DEALERSHIP AFTER LEARNING OF RECALL ONLINE AND THEY STATED THIS WAS VIN SPECIFIC AND NO RECALL WAS ISSUE ON MY VAN AND I WOULD HAVE TO PAY THE COST. AFTER READING SEVERAL REPORTS OF THE SAME ISSUE WITH THE BRAKE LIGHTS THE ISSUE DOES NOT SEEM TO BE VIN SPECIFIC. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE BRAKE LIGHTS ILLUMINATED CONSTANTLY WITHOUT DEPRESSING THE BRAKE PEDAL BUT FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE BRAKE LIGHT SWITCH WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 06V356000 (ELECTRICAL SYSTEM) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. *TR

DRIVING AUTO AT A SLOW RATE OF SPEED TO STOP AT DESIGNATED STOP SIGN. BRAKES FAILED TEMPORARY UNTIL BRAKE PEDAL WAS PUMPED RAPIDILY. AUTO TAKEN TO INDEPENDENT REPAIRMAN. FOUND A RECALL ON THIS AUTO-RECALL 09V122000 --HYUNDAI RECALL NO 092. PART AFFECTED IS THE STOP LAMP SWITCH. LOCAL HYNDAI DEALER WAS CALLED BY REPAIR SHOP AND TOLD THAT AUTO WAS NOT COVERED AS IT WAS MADE IN KOREA? FROM THE SUMMARY ON THE RECALL, WE HAVE ALSO SOME OF THE MALFUNCTIONING PROBLEMS: STOP LIGHT STAY ON, SHIFT INTERLOCK SO THE TRANSMISSION SHIFTER WOULD NOT BE ABLE TO BE SHIFTED OUT OF PARK. IN SEPTEMBER WE HAD A PROBLEM WHICH WAS DIAGNOSSED AS A DEFECTIVE MASTER CYLINDER, WHICH WAS REPLACED. NOW A DETERMINATION HAS BEEN MADE THAT THE MASTER CYLINDER MAY BE DEFECTIVE AGAIN. I CALLED HYNDAI CUSTOMER SERVICE AND WAS INFORMED THAT THIS AUTO, BY VIN NUMBER, WAS NOT ON RECALL. THANK Y OU FOR YOUR CONSIDERATION. *TR

VEHICLE BRAKE LIGHT SWITCH FAILED. ESC LIGHT REMAINS ON. BRAKE LIGHTS STAY ON. HYUNDAI REFUSE TO FIX FREE OF CHARGE, EVEN THOUGH PART OF RECALL#09V122000. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE VEHICLE HAD NUMEROUS ELECTRICAL FAILURES. THE CONTACT STATED THAT THE INTERIOR LIGHT, THE POWER SLIDING DOORS, AND THE POWER LOCKS ALL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND WAS INFORMED THAT THERE WAS AN ELECTRICAL SHORT. THE VEHICLE WAS REPAIRED. THE FAILURES RECURRED. THE AIR BAG LIGHT BEGAN TO ILLUMINATE AND THE CONTACT WAS AFRAID THAT IT TOO WAS AN ELECTRICAL ISSUE AND FELT VERY UNSAFE DRIVING THE VEHICLE. THE VEHICLE WAS DUE TO BE DIAGNOSED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 114 AND THE CURRENT MILEAGE WAS 111,000. UPDATED 01/05/13*LJUPDATED 2/6/2013 *JS

I WAS DRIVING IN THE LEFT LANE OF A LOCAL HIGHWAY WITH NO MEDIAN, AT APPROXIMATELY 40-43 MPH. IT WAS ABOUT 7:30 IN THE EVENING ON A FRIDAY AND TRAFFIC WAS HEAVY. THE HOOD OF MY ENTOURAGE SUDDENLY POPPED OPEN HITTING MY WINDSHIELD AND OBSCURING MY VIEW. LUCKILY I WAS ABLE TO STEER THE CAR OVER TO THE RIGHT LANE AND THEN ONTO THE SHOULDER, WHICH IS ALSO MINIMAL IN THAT LOCATION DUE TO A DITCH. I AM VERY GRATEFUL THAT MY DAUGHTER AND I ARE SAFE, THAT I DIDN'T HIT ANYONE AND NO ONE HIT US AND THAT I DIDN'T HIT ANY OTHER STATIONARY OBJECTS OR END UP IN THE DITCH DUE TO MY INABILITY TO SEE WHERE I WAS GOING. THERE IS NO REASON WHY THE HOOD SHOULD OPEN BY ITSELF. NO ONE HAD OPENED IT FOR MONTHS. I HAD BEEN DRIVING UP AND DOWN THAT STRETCH OF ROAD, SOMETIMES MULTIPLE TIMES DAILY WITHOUT INCIDENT. THERE WAS NO TRAUMA TO MY CAR. NO ACCIDENTS, NOTHING HIT THE CAR PRIOR TO THIS OCCURRING. IT JUST SUDDENLY FLEW OPEN. IT WAS BENT OUT OF SHAPE, DIFFICULT TO CLOSE, DETACHED FROM THE SIDE SUPPORT ARMS THAT HOLD IT OPEN WHEN SERVICING THE ENGINE. A WRECKER DRIVER PULLED OVER AND OFFERED ASSISTANCE, WE WERE ABLE TO CLOSE IT TOGETHER AND HE HAD TO USE A LARGE WRENCH (I THINK I AM NO MECHANIC) TO ADJUST THE LATCH IN ORDER TO EVEN CLOSE THE HOOD, LET ALONE SECURE IT. *TR

2010 A/C NOT WORKING PROPERLY. IN 2011, AGAIN A/C NOT PROPERLY WORKING. BOTH TIMES TOOK INTO DEALERSHIP AND THEY SAID IT JUST TAKES THE SYSTEM A LITTLE LONGER TO GET COLD. THEN IN 2011, 2 MORE TIMES THE SAME PROBLEM BUT MODULE FAN CONTROL CIRCUIT AND WIRING WAS MELTED. TOOK IT TO AUTO TECH SINCE THE WARRANTY HAD EXPIRED FOR THE REPAIRS. AUTO TECH SAID THIS COULD HAVE BEEN A FIRE POSSIBILITY AND A SAFETY ISSUE. *TR UPDATED 08/11/12 *BF UPDATED 09/18/2012 *JS