2007 HYUNDAI ENTOURAGE Complaints

MY WIFE AND I RECENTLY TOOK A 5,000 MILE ROAD TRIP. THE FIRST 4,000 MILES WE HAD NO PROBLEMS. HOWEVER, WHEN WE WERE ABOUT 900 MILES FROM HOME, WE STARTED HAVING PROBLEMS. WE GOT READY TO LEAVE THE HOTEL ONE MORNING AND THE ESC "OFF" LIGHT WAS ON AS WELL AS THE CHECK ENGINE LIGHT. YOU COULD FLOOR THE GAS PEDAL, BUT ONLY GOT 1,000 RPM'S. THE ENGINE WOULD RUN, BUT IT HAD NO POWER. I TURNED IT OFF TO GO CHECK IT OUT, AND WHEN I CAME BACK THE ESC LIGHT WAS GONE, BUT THE CHECK ENGINE LIGHT REMAINED ON THE REST OF THE WAY HOME. THE FIRST DAY THIS HAPPENED, WE GOT TO 250 BEFORE IT WENT INTO COAST. AFTER THAT, WE COULD ONLY DRIVE ABOUT 70+ MILES BEFORE IT WOULD START COASTING AGAIN AND WE WOULD HAVE TO FIND A PLACE TO PULL OFF THE ROAD, TURN THE ENGINE OFF AND THEN RESTART IT. IT WOULD RUN ANOTHER 70+ MILES AND WOULD DO IT ALL OVER AGAIN. THE TMS LIGHT WOULD COME ON INTERMITTENTLY AS WELL. AT ONE POINT, I CALLED OUR LOCAL DEALER AND HE STATED THAT IT WOULD BE OK TO DRIVE IT HOME IN THIS CONDITION. THE MAIN PROBLEM WAS IN BIG CITIES (FINDING A PLACE TO PULL OVER WITH THE TRAFFIC) ALSO, THERE WAS A LOT OF ROAD CONSTRUCTION WITH ONE LANE TRAFFIC AND NOWHERE TO PULL OFF. YOU CAN IMAGINE THE STRESS WE WERE UNDER. THE REASON FOR THIS LETTER, IS MAINLY TO MAKE YOU AWARE OF THE PROBLEM. NEEDLESS TO SAY, IT COULD HAVE BEEN TRAGIC. BUT, WE WERE DEFINITELY LUCKY AND WERE ALWAYS ABLE TO PULL OVER OUT OF TRAFFIC GOING 75 MPH. UPDATED 10/20/11 *BF

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH APPROACHING A TRAFFIC LIGHT, THE FRONT DRIVER'S SEAT UNEXPECTEDLY COLLAPSED IN A BACKWARDS MOTION AS A RESULT OF A FRACTURED FRAME BRACKET. THE VEHICLE WAS MANEUVERED TO A SAFE LOCATION AND THE CONTACT RE-ATTACHED THE FRAME WITH A ROPE AS A TEMPORARY REPAIR. THE SAME DAY OF THE FAILURE, THE CONTACT WELDED THE FRAME BRACKET FOR A PERMANENT REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE PASSENGER SLIDING DOOR WOULD NOT LATCH PROPERLY AND WOULD SLIDE OPEN WHENEVER SHE WAS MAKING A TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HER THAT THEY WOULD NEED TO REPLACE THE LATCH. THE VEHICLE WAS REPAIRED FOR THE PASSENGER SLIDING DOOR LATCH. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 40,000. THE VIN WAS UNAVAILABLE.

WHILE TRAVELING ON A TWO LANE HIGHWAY, AT ABOUT 45 MPH, THE HOOD OF OUR VAN FLEW UP WITHOUT WARNING AND COMPLETELY COVERED THE WINDSHIELD. I SIGNALED AND SLOWLY MOVED RIGHT AND EVENTUALLY TO THE GRASS VERGE OF THE ROAD. THE HOOD WAS DENTED AND FLAT AGAINST THE WINDSHIELD. I GOT ON TOP OF THE ENGINE TO PULL THE HOOD BACK DOWN BUT IT WOULD NOT GO PAST THE STOPS ON THE HINGES. I THEN LOOSENED THE HINGE BOLTS TO THE HOOD AND WAS ABLE TO CLOSE THE HOOD AND STRAP IT DOWN. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT AS HE ATTEMPTED TO CHANGE LANES, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND CRASHED INTO A TREE BEFORE ROLLING OVER. IN ADDITION, NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED INJURIES ON THE KNEES. THE PASSENGER SUSTAINED A CONCUSSION AND HAD TO RECEIVED STITCHES. THE VEHICLE WAS DECLARED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FILED A REPORT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 32,000.

ELECTRICAL PROBLEMS,WITH MY 2007 HYUNDAI ENTOURAGE, DAY ONE THE BATTERY HAD TO BE REPLACED,THEN AT 39,000 PLUS MILES, THE POWER DOOR ON THE LEFT SIDE QUIT WORKING,IT WAS BAD ABOUT RE-OPENING AFTER BEING SHUT. THEN WHEN IT WAS RETURNED ANOTHER PROBLEM WAS CREATED ,THE FIRST TIME MY WIFE LOCKED THE DOORS THE DOOR LOCK NOTIFICATION HORN WAS VERY FAINT.THEY REORDERED A NEW HORN ,NO CHANGE. THE EX-SERVICE MANAGER SAID THAT'S THE WAY IT SHOULD SOUND. MY WIFE AND I AND CHILDREN,FAMILY MEMBERS ALL SAID IT SOUNDED STRANGE. WE DIDN'T MAKE A BIG DEAL OUT OF A HORN SOUND.THEN THE BATTERY AGAIN WENT BAD, HAD TO BE REPLACED. AT 76,000 PLUS MILES BOTH POWER DOORS QUIT WORKING, I ASKED FOR A QUOTE,AND TO KEEP ALL REPLACED PARTS. THE QUOTE WAS GIVEN,THE PARTS WEREN'T GIVEN TO ME. I WAS TOLD THEY WERE TO BE SENT BACK AS A WARRENTY. TWO POWER DOOR MOTORS AND A MODULE,ALL WENT BAD AT ONE TIME. WHEN THESE DOORS QUIT WORKING,NO CHILD CAN OPEN THEM FROM THE INSIDE. THREE -FOUR DAYS LATER AFTER THIS REPAIR A LIGHT COMES ON SAYING ESC OFF AND ENGINE LIGHT COMES ON. I RESEARCHED RECALLS ON GOOGLE AND IT SAID THERE WAS A RECALL ON THE ADJUSTABLE BRAKE PETAL AND SWITCH. THE DEALERSHIP AND HYUNDAI OF USA BOTH DENY THAT IT WAS A RECALL. I AM AFRAID THIS VAN IS DANGEROUS AT THIS TIME. *TR

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THE LEFT REAR SLIDING DOOR OPENED WHILE DRIVING 75 MPH. THE VEHICLE WAS TAKEN TO THE DEALER PREVIOUSLY WHERE THEY REPLACED THE MECHANISM AND THE FAILURE RECURRED. THE MANUFACTURER INFORMED HER TO TAKE THE VEHICLE BACK TO THE DEALER FOR ANOTHER REPAIR. THE FAILURE MILEAGE WAS 56,000. UPDATED 06/27/11

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THE DRIVER INFORMED HIM THAT THE ESC AND CHECK ENGINE LIGHTS WERE ILLUMINATING ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THE BRAKE LIGHTS WOULD NOT ILLUMINATE WHEN THE BRAKES WERE ENGAGED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER NOTIFIED THE CONTACT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 06V356000 (ELECTRICAL SYSTEM:WIRING). THE CONTACT ALSO STATED THE VEHICLE WAS EXPERIENCING A RECURRING SLIDING DOOR FAILURE WHERE THE DOOR WOULD OPEN AFTER BEING CLOSED. IN ORDER TO KEEP THE DOOR CLOSED THE CONTACT WOULD HAD TO MANUALLY CLOSE IT. THE FAILURE AND CURRENT MILEAGES WERE 76,800.

BOTH OF OUR HYUNDAI ENTOURAGE SLIDING DOORS FAILED AFTER APPROXIMATELY 65,000 MILES. AT FIRST THEY WOULDN'T CLOSE ALL OF THE WAY OR LOCK WHEN USING THE ELECTRIC DOOR FEATURE. THEN, THE PROBLEM OCCURRED WHEN CLOSING THE DOORS MANUALLY. THEN, THE ELECTRIC FEATURE TOTALLY STOPPED WORKING ALL TOGETHER AND THE DOORS STILL DIDN'T FULLY CLOSE OR LOCK WHEN CLOSED MANUALLY. WE HAD IT FIXED AND WERE TOLD THAT THE MOTORS ON THE DOORS HAD BURNED OUT. THIS IS SURPRISING THAT THESE DOORS DON'T LAST LONGER GIVEN THAT IT IS A HIGHLIGHTED FEATURE OF THE MINIVAN; THEY SHOULD BE ABLE TO WITHSTAND MORE USE. I AM SUSPECT OF THIS CHARACTERIZATION OF THIS PROBLEM. *TR

THE RIGHT FRONT SIGNAL LIGHT STOPPED WORKING. IT WAS REPLACED AND A FEW WEEKS LATER, IT STOPPED WORKING AGAIN. WE ARE GETTING IT REPLACED AGAIN TOMORROW. *TR