2007 HYUNDAI ENTOURAGE Complaints

THERE HAS BEEN A CONSISTENT WHINE COMING FROM MY SOMEWHERE WITHIN THE ENGINE FOR THE LAST 3 MONTHS. UPON RESEARCHING THE CAUSE OF THE WHINE WE WERE ABLE TO NARROW IT DOWN TO THE POWER STEERING OIL PUMP. WHEN WE WENT LOOKING FOR POSSIBLE KNOWN ISSUES, WE CAME ACROSS A TECHINICAL SERVICE BULLETIN - DATED AUGUST 2008 - ADDRESSING A WHINE NOISE IN THE POWER STEERING OIL PUMP. I CALLED THE SERVICE DEPARTMENT WHERE I PURCHASED THE VEHICLE TO ASK ABOUT HAVING THE POWER STEERING PUMP CHECKED, BASED ON THE TSB - I WAS INFORMED BY THE SERVICE MANAGER THAT "HE" WAS THE SPECIALIST AND HE WOULD DETERMINE WHAT THE PROBLEM WAS - BUT FIRST HE WOULD HAVE TO DO A COMPLETE CHECK ON THE ENGINE (TO THE TUNE OF ABOUT $450) TO DETERMINE THE PROBLEM. HE THEN ASKED THE MILEAGE ON THE VEHICLE AND WHEN I TOLD HIM, HE INFORMED ME THAT SINCE IT WAS OVER 60K - IT WAS OUTSIDE OF THE WARRANTY AND I WOULD THEREFORE HAVE TO PAY ALL OUT OF POCKET. REGARDLESS OF THE FACT THAT THE TSB WAS DATED AUGUST 2008 AND THAT THE TSB INFO WAS NEVER SENT TO THE CUSTOMERS - (WAS TOLD TSB INFORMATION WAS STRICTLY FOR SERVICE TECHNICIANS AND THE CONSUMER DID NOT NEED TO KNOW ANYTHING ABOUT IT) SINCE THE PROBLEM BEGAN, MY POWER STEERING HAS SEIZE UP THREE TIMES - LOCKING MY STEERING WHEEL IN PLACE. SO FAR, I HAVE BEEN FORTUNATE THAT AT THE TIME I WAS JUST PULLING INTO A PARKING SPACE. BUT IF THIS SHOULD HAPPEN WHILE ON A SHARP CURVE - THE CAR COULD VERY EASILY NOT COME OUT OF THE TURN AND CAUSE A SEVERE CRASH. MY MAIN COMPLAINT - IF THERE IS A TSB AND REGARDLESS OF THE MILEAGE ON THE CAR - THE SERVICE DEPARTMENT SHOULD BE RESPONSIBLE FOR CORRECTING THE PROBLEM. IT SHOULD NOT FALL TO THE CONSUMERS TO BE HIT WITH A HEFTY REPAIR BILL BECAUSE THE VEHICLE IS FAULTY. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE LIMITED. THE MANUFACTURER TOLD HIM TO TAKE THE VEHICLE TO A HONDA DEALER FOR A REPAIR MADE IN REFERENCE TO RECALL # 09V122000 (SERVICE BRAKES, HYDRAULIC:SWITCHES:BRAKE LIGHT). THE HYUNDAI DEALER WAS NOT ABLE TO REPAIR THE RECALL WITHIN A REASONABLE TIME, AND THEY WANT TO CHARGE HIM FOR THE REPAIR. THE CURRENT AND THE FAILURE MILEAGES WERE 25,000.

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING BETWEEN 45-50 MPH THE REAR SLIDING DOORS REMAINED AJAR. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES , AND MULTIPLE REPAIRS WERE MADE TO THE DOORS. NONE OF THE REPAIRS HAVE REMEDIED THE FAILURE. THE MANUFACTURER WAS NOTIFIED, AND SHE WAS WAITING FOR A RESPONSE. THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING THE REAR PASSENGER DOOR HAD OPENED WITH INTENTION. UPON FURTHER INSPECTION SHE NOTICED THAT THE DOOR LATCH WAS STUCK IN A DOWNWARD POSITION, WHICH PREVENTED THE DOOR FROM CLOSING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND A TECHNICIAN CONCLUDED THAT THE T91 CAUSED THE FAILURE. PRIOR TO THE FAILURE SHE EXPERIENCED NUMEROUS ELECTRICAL FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 36000.

I BOUGHT A USED 2007 HYUNDAI ENTOURAGE IN JULY 2009. WHEN WE TEST DROVE IT, THERE WAS NO HIGHWAY TO TAKE IT ON AND IT SEEMED OK ON LOCAL ROAD. THERE WAS A SLIGHT SHIMMY BUT WE WERE TOLD IT WAS JUST FROM IT SITTING ON LOT. AFTER PURCHASE, WHEN WE TOOK IT ON THE PARKWAY, WE NOTICED A STRONG VIBRATION IN STEERING WHEEL AT HIGHWAY SPEEDS. HAD FRONT AND BACK BRAKES AND ROTORS REPLACED, AND TIRES BALANCED AS WELL - ALL NON WARRANTY REPAIRS. THE PROBLEM STILL EXISTS AND IS OCCURRING WHILE GOING DOWN STEEP HILLS AS WELL. I AM VERY NERVOUS DRIVING THIS CAR AND WILL NOT TAKE IT ON THE HIGHWAY NOT KNOWING WHAT IS WRONG WITH IT. *TR

I OWN A 2007 HYUNDAI ENTOURAGE AND HAVE HAD FRONT END VIBRATIONS OVER 68 MILES P/H FOR OVER A YEAR AND HAVE TAKEN THIS VEHICLE TO THE DEALER ALMOST EVERY MONTH AND STILL HAVE HAD NO LUCK WITH A REMEDY. WE LIVE IN THE MOUNTAINS AND THIS IS VERY UNSAFE AT TIMES WHEN TRAVELING DOWN HILL AND YOU STEERING VIBRATES LIKE CRAZY. COMMON MAINTENANCE HAS BEEN DONE (BALANCE, ALIGNMENT ETC). *TR

POWER DOORS OPEN ON THEIR OWN, HAVE TO PUT THE CAR DOORS IN MANUAL TO KEEP IT SHUT, THIS HAPPENS ON AND OFF. THIS HAS BEEN HAPPENING SINCE WE GOT THE CAR, I HAVE TAKEN IT TO HYUNDAI FOR REPAIRS MORE THAN 5 TIMES AND THEY ALWAYS SAY NOTHING IS WRONG. I SHOWED THEM A VIDEO I TOOK WITH MY CELL THEY STILL COULD NOT REPRODUCE IT THEY DID ADMIT SEVERAL PEOPLE HAVE COMPLAINED ABOUT THIS. *TR

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE REAR DRIVER'S AND PASSENGER SIDE DOORS WOULD NOT REMAIN CLOSED. WHILE DRIVING VARIOUS SPEEDS, THE DOORS OPENED AUTOMATICALLY. THE CONTACT HAD TO STOP THE VEHICLE AND TURN OFF THE ENGINE. WHEN HE RESTARTED THE ENGINE, THE DOORS RESET THEMSELVES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER STATED THAT THE FAILURE MUST RECUR IN ORDER FOR THE DOORS TO BE REPAIRED. THE FAILURE MILEAGE WAS 29,000.

2007 HYUNDAI ENTOURAGE SLOWED FOR A SCHOOL BUS WAS REAR ENDED AT HIGH SPEED BY A PICK UP TRUCK. THE CAR IS NOW LISTED AS TOTALED. NO AIRBAG IN THE BACK OF THE VAN WENT OFF. IF MY DAUGHTER WAS IN THE REAR BACK SEAT SHE EASILY WOULD HAVE BEEN SERIOUSLY INJURED IF NOT DEAD. WHY DIDN'T THE AIRBAG ABOVE HER HEAD (WHERE SHE NORMALLY WOULD HAVE SIT IF SHE WAS IN THE CAR) GO OFF? *TR

I WAS JUST CURIOUS OF WHY THE FORWARD FACING TODDLER CAR SEATS HAVE A TETHER TO ANCHOR THE BACK OF THE CAR SEAT FROM FALLING FORWARDS IN A CRASH BUT THE REAR FACING INFANT CAR SEATS DO NOT HAVE A TETHER FROM THE HEAD OF THE CAR SEAT TO THE FLOOR IN A VEHICLE TO STOP THE CAR SEAT FROM BOUNCING IN A CRASH. THIS TO ME SEEMS JUST AS DANGEROUS AS THE TODDLER CAR SEAT WITH OUT A TETHER. THE INFANT CAR SEATS DO NOT HAVE A SNUG FIT NO MATTER HOW TIGHT YOU INSTALL THEM OR IN WHAT VEHICLE. I HAD TO ADD STRAPS TO MY INFANT CARSEAT BASE TO MAKE IT FIT WITHOUT MOVING MORE THAN THE RECOMMENDED ONE INCH. WHY IS THIS TETHER NOT STANDARD FOR THE REAR FACING INFANT CAR SEATS? (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=HYUNDAI , MODEL=ENTOURAGE). *TR