2007 HYUNDAI ENTOURAGE Complaints

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE POWER SIDE DOORS WOULD NOT OPEN IF THEY ARE WET OR IF ICE ACCUMULATES ON THE DOOR. THE SENSORS AUTOMATICALLY LOCK THE DOORS AND PREVENT THEM FROM OPENING FROM THE EXTERIOR OR PASSENGER COMPARTMENT. THE DEALER COULD NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,000 AND CURRENT MILEAGE WAS 4,100. UPDATED 01-15-08. *KB UPDATED 01/15/08 *TR

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE DRIVER SIDE SLIDING DOOR FAILS TO OPEN ONLY WHEN THE EXTERIOR HANDLE IS BEING PULLED. THE FAILURE OCCURS INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER TWO TIMES AND THEY STATED THAT THE FAILURE HAD TO BE DUPLICATED MORE THAN ONCE. THE CURRENT MILEAGE WAS 18,060 AND FAILURE MILEAGE WAS 17,050. UPDATED 12/12/07.

2007 ENTOURAGE SE, PURCHASED IN JULY 07. 1. DOORS WOULD FAIL TO REMAIN CLOSED WHEN OPERATED ELECTRICALLY. TECH STATED THAT THE DOORS WERE OUT OF ALIGNMENT. KEPT CAR OVER NIGHT IN SEPTEMBER AND STATED IT WAS FIXED. THIS IS OCTOBER AND IT'S BEGINNING AGAIN! 2. IGNITION FAILURE. WHEN KEY IS TURNED NOTHING HAPPENS! REPEAT PROCESS SEVERAL TIMES AND MAYBE IT STARTS. KEPT CAR FOR 3 DAYS. TECH STATED THAT FIRST THE MODULE WAS INSTALLED BACKWARDS, THEN THERE WAS A RECALL ON ONE OF THE PARTS. AGAIN THE SYSTEM IS FAILING! *TR

SOON AFTER PURCHASING A 2007 ENTOURAGE LIMITED IN MAY '07 WE BEGAN TO HAVE TROUBLE WITH THE PASSENGER SIDE SLIDING DOOR. THE DOOR WILL REOPEN AFTER BEING CLOSED. THIS WAS FIRST NOTICED IN A RESTAURANT PARKING LOT. FORTUNATELY THIS DID NOT RESULT IN ANYTHING BEING STOLEN, BUT NOW HAVE TO CONFIRM DOOR WILL REMAIN CLOSED BEFORE LEAVING THE VAN. THERE IS NO PATTERN BUT PROBLEM USUALLY OCCURS WHEN OTHER POWER DOOR/TAILGATE IS OPEN. TAKEN TO DEALER MULTIPLE TIMES BUT DOOR WORKED FINE. DEALER WAS NOT VERY HELPFUL. A PERSONAL CALL TO THE NATIONAL SERVICE CENTER HAD TO BE MADE BEFORE ANYTHING WAS DONE BY THE DEALER. ON THE SAME DAY AS THE CALL THE DEALER READJUSTED THE DOOR. THAT WAS ABOUT THREE WEEKS AGO AND THE PROBLEM IS STILL HAPPENING. WE HAVE AN APPOINTMENT WITH THE DEALER THIS WEEK, BUT I STILL GET THE IMPRESSION THEY DON'T KNOW HOW TO FIX THE PROBLEM. *TR

PURCHASED THIS NEW HYUNDAI ENTOURAGE ON 6/12/ 07 AND REPORTED TO THE DEALERSHIP ON 6/14/07 THAT THIS NEW VEHICLE HAS A SERIOUS FRONT END VIBRATION AND PULLS TO THE LEFT. THIS VEHICLE HAS NOW BEEN AT THE DEALERS SERVICE DEPARTMENT ON 12 OCCASIONS FOR 33 DAYS AND THE VIBRATION HAS NOT BEEN CORRECTED. WE CONSIDER THIS VEHICLE UNSAFE TO DRIVE AT HIGHWAY SPEEDS. THE STEERING IS VERY SENSITIVE AND YOU HAVE TO OVER STEER THE VEHICLE TO PREVENT IT FROM DRIFTING TO THE LEFT. MY WIFE ALMOST LOST CONTROL OF THIS VEHICLE WHEN SHE RELAXED HER GRIP ON THE STEERING WHEEL WHEN NEGOTIATING A LONG BEND IN THE ROAD. THE CAR VEERED SHARPLY TO THE LEFT. IF ANOTHER CAR HAD BEEN IN THE OTHER LANE A VERY SERIOUS ACCIDENT WOULD HAVE OCCURRED. MY WIFE WILL NO LONGER DRIVE THIS VEHICLE ON THE HIGHWAY. THE DEALERSHIP HAS REPLACED AND BALANCED FOUR NEW TIRES, SKIMMED THE BRAKE ROTORS AND VERIFIED THAT THE VIBRATION AND PULLING TO THE LEFT HAS NOT BEEN CORRECTED. INTERNET WEB SITES COMPLAINT PAGES FOR THE HYUNDAI ENTOURAGE REVEALED AT LEAST 100 COMPLAINTS FOR THIS VIBRATION PROBLEM AND HYUNDAI HAS NOT RESOLVED THE PROBLEM. *JB

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE TRAVELING DOWNHILL AT NIGHT, THE HEADLIGHTS SHINE ON THE GROUND. THE CONTACT WAS UNABLE TO SEE IN FRONT OF HER. THE DEALER ADJUSTED THE HEADLIGHTS, BUT THE FAILURE PERSISTS. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 15,000 AND FAILURE MILEAGE WAS 200.

I BOUGHT MY ENTOURAGE IN NOVEMBER 2006. ON WEDNESDAY, JULY 18, 2007 MY 18 M.O. SON AND I WERE RUNNING SOME ERRANDS. WE STOPPED AT THE BAKERY, THEN PROCEEDED TO OUR PLAY GROUP. ON THE WAY, I NOTICED THAT THE GAS TANK WAS LESS THAN 1/4 FULL, SO I STOPPED TO GET GAS. AS IT WAS A HOT DAY, I LEFT MY SON IN THE CAR WITH THE WINDOWS ROLLED DOWN AND PROCEEDED TO FILL THE TANK. WENT IN THE VEHICLE TO START IT--IT WOULD NOT TURN OVER, NO CLICKING OR ANYTHING. CALLED ROADSIDE ASSISTANCE WHO TRANSPORTED IT TO DEALER. DEALER HAD IT UNTIL FRIDAY AFTERNOON. SAID IT STARTED RIGHT UP FOR THEM, COMPUTER DIDN'T SHOW ANYTHING WRONG. SUNDAY JULY 22, 2007 WE WENT TO OHIO FOR A FAMILY GET TOGETHER. DROVE BACK TOWARDS HOME AND STOPPED AT A STORE TO DO A BIT OF SHOPPING. SON WAS FUSSING AFTER 10 MINUTES, SO MY HUSBAND TOOK HIM BACK TO THE VEHICLE SITTING THERE WITH WINDOWS ROLLED DOWN AND RADIO PLAYING. I CAME OUT 10-15 MINUTES LATER, LOADED THE VEHICLE AND IT WOULD NOT START AGAIN. HAD TO CALL HYUNDAI ROADSIDE ASSISTANCE AGAIN. SINCE IT WAS SUNDAY, VEHICLE COULD NOT BE TAKEN TO DEALER UNTIL MONDAY. DEALER GOT IT MONDAY AND SURPRISE, SURPRISE, IT STARTED RIGHT UP. THERE IS SOMETHING WRONG WITH THIS VEHICLE AND THEY TELL ME THAT IF THEY CAN'T DUPLICATE THE CONDITION, THERE IS NOTHING THEY CAN DO. THAT IS NOT RIGHT. I HAVE A 1 1/2 YEAR OLD PLUS I AM PREGNANT. I DON'T WANT TO DRIVE THIS VEHICLE NOT KNOWING WHEN IT WON'T START UP AGAIN, WHICH I AM SURE WILL HAPPEN AGAIN. I'VE ALWAYS LIKED HYUNDAI VEHICLES--I STILL HAVE MY 01 ELANTRA WHICH RUNS GREAT. THIS VEHICLE HAS DISSUADED ME FROM EVER WANTING ANOTHER HYUNDAI. *TR

I WOULD NOT RECOMMEND THE 2007 HYUNDAI ENTOURAGE TO ANYONE!! WE PURCHASED OUR NEW ENTOURAGE IN JULY 2006, MY FIRST PROBLEMS STARTED OCCURING IN AUGUST 2006 AND HAVE YET TO CEASE! I HAVE BEEN IN A LOANER CAR MORE THAN I HAVE BEEN ABLE TO DRIVE MY CAR SINCE WE PURCHASED IT. I DO NOT FEEL SAFE DRIVING LONG DISTANCES IN MY ENTOURAGE ANYMORE, NOT KNOWING WHAT IS GOING TO HAPPEN NEXT. SOME OF THE PROBLEMS I HAVE HAD : LUMBAR SUPPORT "BLEW OUT", DOOR LOCK ACUATOR WENT OUT, TIMING BELT HAD TO BE REPLACED, BUTTON ON UPPER CONSOLE ANNOYING RATTLE, ABS LIGHT COMES ON, AIR BAG LIGHT COMES ON, TPMS PROBLEMS, BACK OF DRIVERS SEAT FALLING OFF, CHECK ENGINE LIGHT HAS CAME ON REPEATEDLY AND HAVE ALMOST BEEN STRANDED TWICE (LUCKILY I DIDN'T HAVE MY THREE YEAR OLD IN THE CAR AT THE TIME), WAS CAUSED BY DIFFERENT THINGS EACH TIME. DROPPED VEHICLE OFF THIS MORNING, SINCE GETTING MY CAR BACK THE LAST TIME, WHICH THEY HAD FOR OVER TWO WEEKS AND I WAS ABLE TO DRIVE FOR ONE DAY BEFORE PROBLEM OCCURED AGAIN, MY CAR HAS BEEN VIBRATING A LOT WHEN SLOWING DOWN OR STOPPING AT TRAFFIC LIGHTS, ETC. (ANYTIME I HAVE TO USE THE BRAKE) I HAVE TO HOLD ON TIGHT TO THE STEERING WHEEL BECAUSE THE VIBRATION IS SO BAD. TOOK TO DEALERSHIP TODAY AND DROVE WITH MANAGER, SAYING THAT THE PROBLEM IS MY ROTORS. WHEN I ASKED WHAT CAUSED THE ROTORS TO DO THAT, I WAS TOLD THAT DRIVING THROUGH A PUDDLE OF WATER OR HAVING TO BRAKE SUDDENLY WOULD DO IT AND THAT WAS WITH ALL CARS NOT JUST MY ENTOURAGE. WELL, THIS ISN'T THE 1ST CAR THAT I HAVE OWNED OVER THE YEARS AND I HAVE NEVER HAD THIS PROBELM. TOO MANY PROBLEMS FOR A BRAND NEW VEHICLE TO BE HAVING. I AM VERY DISAPPOINTED. EVERYONE STATES THAT HYUNDAI HAS THE "BEST WARRANTY" - I DIDN'T KNOW THAT MEANT I WAS GOING TO HAVE TO HAVE SOMETHING FIXED EVERY MONTH. IF I DIDN'T HAVE THE WARRANTY, THEN I GUESS MY ENTOURAGE WOULD BE SITTING ON THE SIDE OF THE ROAD SOMEWHERE. HAVING TO DEAL WITH BBB AUTO LINE. NOT WORTH THE HASSLE.

WE PURCHASED A NEW 2007 ENTOURAGE LIMITED IN OCTOBER 2006. THE FUEL CONSUMPTION ON THIS MINIVAN IS HORRID AVERAGING 16.8 MILES PER GALLON. THE ADVERTISED RANGE WAS 18 MPG IN CITY AND 25 IN HWY. WITH MIXED CITY/HWY DRIVING WE ARE EXPERIENCING FUEL CONSUMPTION THAT IS NOT COME CLOSE TO THE CITY FUEL CONSUMPTION ADVERTISED BY HYUNDAI. FUEL CONSUMPTION WAS A BIG PART OF OUR DECISION TO BUY THIS VEHICLE AND IT SEEMS THE INFORMATION PROVIDED BY HYUNDAI WAS COMPLETELY DECEIVING. THE DEALER TOLD US THERE IS NOTHING THAT CAN BE DONE AND WE ARE STUCK WITH THIS INEFFICIENT VEHICLE. MANY OTHER OWNERS REPORTING THE SAME COMPLAINT AS SHOWN IN VARIOUS WEBSITES I.E. EDMUNDS.COM *JB

TWO FAILURES OF THE BRAKE LIGHT SWITCH SINCE PURCHASE OF 2007 HYUNDAI ENTOURAGE ON OCT 20, 2006. FIRST TIME, BRAKE LIGHTS DID NOT WORK, NEXT TIME BRAKE LIGHTS WOULD NOT TURN OFF AND COMPLETELY DRAINED BATTERY. THIRD SWITCH NOW INSTALLED. *JB