2008 HYUNDAI ENTOURAGE Complaints

THE VEHICLE HAS BEGUN VIBRATING SIGNIFICANTLY UPON ACCELERATION AND AT HIGHER SPEEDS. I HAVE SINCE HAD THE TIRES ROTATED MULTIPLE TIMES AND BALANCED. I FINALLY TOOK THE VEHICLE IN TO THE DEALERSHIP THIS WEEK (7/8/14) AND THEY RECOMMENDED FRONT BRAKE REPAIR A REPLACEMENT ENGINE INTAKE (UNSURE OF THE ACTUAL NAME) THAT SHOULD TAKE CARE OF THE PROBLEM. AFTER ALMOST $400 IN REPAIRS ALREADY, THEIR POST INSTALLATION TEST DERIVE REVEALED THE SAME VIBRATION ISSUES. THEY HAVE NOW SUGGESTED THAT THEY HAVE IDENTIFIED MASSIVE DETERIORATION IN THE RIGHT AXLE AN THAT NOW NEEDS TO BE REPLACED. FROM MY RESEARCH ON MESSAGE BOARDS, THIS IS A PROBLEM THAT SEEMS TO EXIST ON HYUNDAI ENTOURAGE MODELS AND KIA SEDONA MINIVANS FROM THE SAME YEAR. THE VEHICLE IS LESS THAN A YEAR OUTSIDE OF WARRANTY. SINCE THIS SEEMS TO BE A PERVASIVE ISSUE WITH THIS MODEL AND A MANUFACTURER SAFETY CONCERN, SINCE THE AXLE IS NOT A PART THAT SHOULD BE SUBJECT TO THIS TYPE OF NORMAL WEAR AN TEAR AFTER ONLY 52K MILES, I AM REQUESTING THAT THE REPAIRS BE COMPLETED AT NO CHARGE TO ME VS THE $800 REQUESTED BY THE DEALER. *TR

THERE WERE NUMEROUS INCIDENTS WITH MY 2008 HYUNDAI ENTOURAGE POWER SLIDING DOORS AUTOMATICALLY OPENING/CLOSING ON THEIR OWN. IT MOSTLY HAPPENED WHEN I WAS STOPPED AND WAS WAITING ON MY CHILDREN'S BUS TO COME BUT THE INCIDENT IN JANUARY 2009 OCCURRED WHEN I WAS GETTING ON THE INTERSTATE. I HAD STOPPED AT A RED LIGHT AND PROCEEDED TO TURN ONTO THE INTERSTATE WHEN ONE OF MY POWER SLIDING DOOR OPENED ON ITS OWN WHILE I WAS DRIVING. THIS SEAT JUST SO HAPPENED TO BE THE SEAT THAT MY, THEN, 3 MONTH OLD DAUGHTER WOULD SIT IN. I LITERALLY HAD TO TAKE IT TO THE DEALERSHIP MORE THAN 4 TIMES IN A YEAR (SOMETIMES I WOULD NOT TAKE IT IN BECAUSE THEY KEPT TELLING ME IF THEY COULD NOT REPLICATE IT, THERE WAS NOTHING THEY COULD DO) AND IT WAS IN THE SHOP, COLLECTIVELY, ABOUT A MONTH SO THEY COULD ATTEMPT TO REPLICATE THE PROBLEM. EVEN WITH SHOWING THEM VIDEO, THEY SAID THEY COULD NOT TELL WHAT THE PROBLEM WAS. AFTER ABOUT A YEAR AND A HALF FROM PURCHASE, THEY FINALLY STARTED CHANGING OUT PARTS (STARTING FROM CHEAPEST TO MORE EXPENSIVE PER MY REQUEST) AND FOUND THAT IT HAD TO DO WITH THE SWITCHES. THIS IS A HUGE SAFETY CONCERN BECAUSE THE DOORS HAVE SHUT ON ME WHILE I HAVE BEEN STANDING IN THE DOOR TRYING TO GET MY KIDS OUT, THEY HAVE OPENED WHILE DRIVING, AND MANY TIMES IT WOULD OPEN AND CLOSE REPEATEDLY ON ITS OWN BUT WOULDN'T FULLY OPEN UNTIL I TURNED OFF THE POWER FUNCTION. IF SOMETHING HAPPENED AND THE CAR CAUGHT FIRE, THIS COULD CAUSE SMALLER CHILDREN TO BECOME ENTRAPPED. IT IS A SERIOUS SAFETY ISSUE THAT I HAVE SEEN PEOPLE POSTING ABOUT ALL OVER THE INTERNET WITH THE EXACT SAME PROBLEM AS I AM MENTIONING. THESE VEHICLES NEED TO BE RECALLED BEFORE SOMEONE DOES LOSE THEIR LIFE OR BECOME SERIOUSLY AND/OR PERMANENTLY INJURED! *TR

ON TWO OCCASIONS ON THURSDAY, MAY 1ST THE DRIVER'S SIDE REAR POWER DOOR BECOME UNLOCKED AND SLID OPEN. WE HAVE HAD THE VEHICLE IN FOR SEVERAL RECALLS RELATED TO THIS POWER SLIDING DOOR. WE CONTINUE TO HAVE ISSUES WITH THE DOOR CLOSING AND LOCKING PROPERLY. *TR

I WAS DRIVING AT 45 MPH AND SUDDENLY WE HEARD THE NOISE STATING THAT PASSENGER DOOR IS OPENED. WE STOPPED OUR CAR ON THE SIDE AS KIDS WERE SITTING IN THE BACK. OPENED THE DOORS AND CLOSED AGAIN. THIS HAPPENED FEW TIME SINCE THEN. THERE IS DEFINITELY SOME PROBLEM WITH THE PARTS. *TR

WHILE DRIVING ON INTERSTATE 40 IN MEMPHIS, TN, APPROXIMATELY 2:30 PM ON MARCH 07, 2014, THE ESC INDICATOR LIGHT BECAME ILLUMINATED ON THE DASH-BOARD. MY ATTEMPTS TO EXTINGUISH THE ILLUMINATED ESC LIGHT NUMEROUS TIMES FAILED TO RESET OR EXTINGUISHED THE ESC LIGHT. UPON ARRIVING HOME ABOUT 3:30 PM, I PARKED MY 2008 HYUNDAI ENTOURAGE, TURNED-OFF THE ENGINE AND RESTARTED THE ENGINE. THE ILLUMINATED INDICATOR ESC LIGHT DID NOT INAPPROPRIATELY ILLUMINATE. I INSPECTED THE EXTERIOR LIGHTS ONLY TO LEARN ALL OF THE REAR LIGHTS WERE STILL ILLUMINATED WITH THE ENGINE TURNED-OFF AND IN PARK. MY EFFORTS TO TURN-OFF THE REAR LIGHTS FAILED. I WAS INSTRUCTED TO DISCONNECT THE POSITIVE BATTERY TERMINAL AND BRING MY 2008 HYUNDAI ENTOURAGE IN FOR INSPECTION AND REPAIRS AT A HYUNDAI DEALERSHIP. AFTER I RECONNECTED THE BATTERY CABLE ON TUESDAY, MARCH 11, 2014, THE ESC INDICATOR LIGHT REAPPEARED (BECAME ILLUMINATED) AGAIN. AFTER ANOTHER HYUNDAI MOTOR AMERICA DEALERSHIP INSPECTED AND REPAIRED MY 2008 HYUNDAI ENTOURAGE, IT WAS LEARNED THAT THE PREVIOUS HYUNDAI DEALERSHIP PERFORMING THE "RECALL AND REPAIR" MECHANICAL WORK, "JERRY-RIGGED" (TO FIX AN OBJECT (USUALLY MECHANICAL) TO A WORKING CONDITION IN A HAPHAZARD WAY. ALSO KNOWN AS DOING A MACGYVER ON IT), OR REPAIRED MY ELECTRONIC STABILITY CONTROL (ESC) SYSTEM IN A MANNER INCONSISTENT OR CONTRARY TO HYUNDAI MOTOR AMERICA MANUFACTURER SPECIFICATIONS. THE HYUNDAI DEALERSHIP INTENTIONALLY AND PURPOSEFULLY USED PARTS THAT WOULD FAIL AND PUT MY SAFETY IN QUESTION. IN VIEW OF HOW I WAS TREATED BY PROFESSIONAL STAFF AT THAT DEALERSHIP DURING MY SEVEN (7) HOUR ORDEAL, I BELIEVE THE DEALERSHIP'S ACTION WAS AN ACT OF PURPOSEFUL SABOTAGE AND CRIMINAL NEGLIGENCE, DESIGNED TO PUT MY PERSONAL SAFETY IN QUESTION. *TR

THE PURPOSE OF THIS LETTER IS TO REQUEST NHTSA TO INCLUDE 2008 HYUNDAI ENTOURAGE VEHICLES FROM THE STATE OF VIRGINIA IN THE AGENCY'S RECALL AND REPAIR AUTHORIZATION, NHTSA CAMPAIGN NUMBER 13V556000, COMPONENTS SUSPENSION, AND/OR FRONT LOWER CONTROL ARM CORROSION,' DATED NOVEMBER 06, 2013. I AM THE ORIGINAL OWNER OF A 2008 HYUNDAI ENTOURAGE, PURCHASED IN THE STATE OF VIRGINIA, WITH THE EXACT MECHANICAL PROBLEMS DELINEATED IN THE AGENCYS RECALL AND REPAIR NOTICE AND AUTHORIZATION. ALTHOUGH I LIVED IN VIRGINIA, I WORKED IN WASHINGTON, DC, AND TRAVELED EXTENSIVELY IN THE SALT BELT' STATES OF MARYLAND, NEW YORK, PENNSYLVANIA, AND WASHINGTON, DC, AS NOTED IN THE AGENCYS RECALL AND REPAIR AUTHORIZATION. CRITICALLY IMPORTANT, THE STATE OF VIRGINIA HAS THE EXACT WEATHER CONDITIONS AS WEST VIRGINIA. TO INCLUDE THE STATE OF WEST VIRGINIA IN THE RECALL AND REPAIR AUTHORIZATION AND NOT VIRGINIA IS NONSENSICAL OR PREPOSTEROUS. 2008 HYUNDAI ENTOURAGES FROM VIRGINIA HAVE HAD AS MUCH EXPOSURE TO THE CORROSIVE AND HARMFUL IMPACT OF ROAD SALT AND WATER' AS OTHER VEHICLES DESIGNATED IN THE AGENCY'S RECALL AND REPAIR REPORT OF NOVEMBER 06, 2013, CAMPAIGN 13V556000. *TR

2008 HYUNDAI ENTOURAGE FRONT HEADLIGHT (HEAD LAMP) MELTED (BOTH THE DRIVER'S AND PASSENGER) SIDE OF THE VEHICLE. REPAIR REQUIRES A NEW HEAD LAMP ASSEMBLY INCLUDING BULBS. DEALER ESTIMATED COST OF REPAIRS $369.00 EACH ($738.00), $55.00 EACH SIDE FOR LABOR ($110.00), PLUS TAXES. I ESTIMATES COST OF REPAIR APPROXIMATELY $1,000.00, DEPENDING OF THE STATE OF TENNESSEE TAXATION POLICY. *TR

TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR WOULD NOT RELEASE OPEN AFTER REPEATED ATTEMPTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER NUMEROUS TIMES WHERE THE MOTOR WAS REPLACED EACH TIME BUT TO NO AVAIL. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.

ENGINE HOOD RELEASED FROM CLOSED POSITION AND FLEW UP AT ABOUT 35-40MPH. LATCH AND SAFETY BOTH FAILED. NOTIFIED HYUNDAI USA ON OCT 26, 2013. RESULTED IN SIGNIFICANT HOOD DAMAGE BUT THANKFULLY, THE DRIVER MAINTAINED CONTROL AND NO INJURIES. *TR

THIS MODEL ENTOURAGE MINIVAN HAS POWERED REAR SLIDING DOORS. THE DOORS OFTEN JAM MAKING EGRESS/INGRESS DIFFICULT AND/OR UNSAFE. *TR