2007 HYUNDAI ENTOURAGE Complaints

WE NOTICED THE FRONT RIGHT SIDE OF THE VEHICLE WAS ALMOST RESTING ON THE TIRE. HAD A MECHANIC TAKE A LOOK AT IT AND THE FRONT DRIVERS SIDE SPRING WAS DROPPED DOWN. FOUND A RECALL FOR HYUNDAI SANTA FE AMD SONATA WITH EXACT SAME PROBLEM. HYUNDAI REFUSED TO ACKNOWLEDGE PROBLEM COULD ALSO BE IN THE ENTOURAGE.

WAS TAKING OFF FROM STOP SIGN AND SEE BROKE OFF METAL FRAME AND ABOUT THREW ME IN THE BACK SEAT LOOKED UNDER SEAT AND SAW METAL SEAT FRAME WAS BROKE ON BOTH SIDES VERY SCARY. *TR

I AM CONTACTING YOU BECAUSE I SEE THAT HYUNDAI HAS ISSUED A RECALL FOR ALTERNATOR FAILURE BECAUSE OF FAULTY VALVE COVER GASKETS. I BELIEVE THAT THIS SHOULD ALSO BE EXTENDED TO THE KIA SEDONA MINIVAN AND THE HYUNDAI ENTOURAGE THAT USE THE SAME CONFIGURATION OF ENGINE. I NOTICED ON MY 2007 HYUNDAI ENTOURAGE THAT THE FRONT VALVE COVER GASKET IS LEAKING AND THAT IT IS LEAKING ON THE ALTERNATOR. A QUICK GOOGLE SEARCH WILL PROVIDED MANY OTHER EXAMPLES OF THIS HAPPENING ON THESE VEHICLES. I BELIEVE THAT HYUNDAI IS NOT WILLING TO RESEARCH THIS BECAUSE OF THE MANY MORE MINIVANS IT HAS SOLD. THIS IS A VERY SERIOUS DEFECT AND I BELIEVE IT DOES WARRANT LOOKING INTO. *TR

WHEN I RESEARCHED THE RECALLS FOR THE HYUNDAI ENTOURAGE 2007 I FOUND A RECALL (INTERNAL RECALL CAMPAIGN 110) AND WHEN I CALLED I WAS INFORMED THAT MY VAN WAS NOT PART OF THE RECALL, EVEN THOUGH I AM HAVING THE EXACT SAME ISSUES LISTED ON THE RECALL, INTERMITTENT OPERATION OF THE PUSH-BUTTON START FEATURE, AFFECTED THE OPERATION OF THE BRAKE TRANSMISSION SHIFT INTERLOCK FEATURE, PREVENTING THE SHIFTER FROM BEING MOVED OUT OF THE PARK POSITION AND CAUSE THE ELECTRONIC STABILITY CONTROL (ESC) MALFUNCTION LIGHT TO ILLUMINATE.THEY WERE UNWILLING TO ASSIST ME IN FIXING THIS ISSUE AND TOLD ME THAT I WOULD HAVE TO PAY OUT OF POCKET TO FIX THE PROBLEMS. 2007 HYUNDAI ENTOURAGE SERVICE BRAKES, HYDRAULIC:SWITCHES:BRAKE LIGHT, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH NHTSA CAMPAIGN #13V113000. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT FUEL FUMES EMITTED INTO THE VEHICLE THROUGH THE VENTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

DRIVER SIDE POWER SLIDING DOOR OPENED WHILE DRIVING AND WILL NOT CLOSE MANUALLY OR USING THE POWER BUTTON. *TR

COMING INTO MY DRIVEWAY, WHICH I HAD DONE THOUSANDS OF TIMES BEFORE, PUSHED THE OPEN BUTTON ON THE VAN'S MIRROR, MY FOOT ON THE BRAKE WAITING FOR THE GARAGE DOOR TO OPEN, MY DAUGHTER TO GET OUT. HOWEVER, BEFORE SHE COULD REMOVE HER SEAT BELT, THE VAN LUNGED FORWARD WITH SUCH SPEED, WE WERE BOTH SCREAMING IN SHOCK. IT SMASHED THRU THE GARAGE DOOR LUNGED WITH SUCH FORCE TEARING DOWN THE CLOSET IN THE BACK OF THE GARAGE, RUNNING OVER LAWN MOWER AND POWER TOOLS, AND SMASHING EVERYTHING IN ITS PATH. MY DAUGHTER, WHO IS A PROFESSIONAL DRIVER, SLAMMED IT INTO PARK, AND I TURNED OFF THE KEY, STILL IN SHOCK. MY FOOT FELT LIKE IT WENT THRU THE FLOOR I WAS ON IT WITH SUCH FORCE. MY HUSBAND HEARD THE CRASH (HE IS NEARLY DEAF)SO HE RUSHED TO PULL ME OUT AS I WAS STUNNED, MY DAUGHTER GOT OUT, CALLED 911 AS SHE SMELLED GAS. THE FIRE DEPT CAME AND TURNED OFF THE GAS, DID A METER READING AND THERE WAS NO NATURAL GAS LEAKS. IN ALL MY 60+ YRS OF DRIVING ALL TYPES OF VEHICLES, ALL OVER THE WORLD, MY HUSBAND IS RETIRED MILITARY, I HAVE NEVER HAD ANYTHING LIKE THIS HAPPEN. WE WERE PLANNING ON PACKING THE VAN TO LEAVE ON A TRIP, IF I WOULD HAVE BEEN ON A HWY OR SCHOOL ZONE OR AT A BUSY SECTION OF TOWN, I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED, PERHAPS WE WOULD HAVE BEEN KILLED OR WORSE, OTHERS WOULD HAVE BEEN INJURED OR KILLED. I'VE DRIVEN WITH THE SAME INSURANCE CO. FOR 59 YRS AND HAVE A SUPER GOOD DRIVING RECORD, TO THIS DAY, I CAN NOT GET INTO A CAR OR VAN AND DRIVE...THIS HAS REALLY MADE ME REALIZE, THAT CARS/VANS ARE UNSAFE TODAY. WHEN MY HUSBAND TALKED TO OUR MECHANIC'S, THEY TOLD HIM, IT HAPPENS OFTEN, THAT A GARAGE DOOR OPENER CAN SET OFF THE ELECTRONICS IN A VAN OR CAR AND IT WILL LUNGE FORWARD OUT OF CONTROL. OMG SOMETHING NEEDS TO BE DONE TO MAKE THEM SAFER NOT MORE GADGETS. *TR

DRIVER SIDE SLIDING DOOR OPENED SPONTANEOUSLY AND WOULD NOT STAY CLOSED. IT DIDN'T MATTER WHICH BUTTON I TRIED (DRIVER CONTROL, DOOR JAM, OR KEY FOB), DOOR WOULD NOT STAY CLOSED. I POWERED IT CLOSED TO DRIVE TO DEALER - STOPPING SEVERAL MORE TIMES TO RE-POWER IT CLOSED ON THE WAY. PART HAD TO BE ORDERED, SO I REPEATED THE ABOVE TO RETURN HOME. I WAS CONCERNED ABOUT THE SAFETY LIGHTING ON THE DOORS DRAINING THE BATTERY WHILE UNLATCHED DOOR SAT IN GARAGE. BY THE TIME THE PART ARRIVED (AFTER CHRISTMAS), CAR BATTERY WAS AT '0' CHARGE (BATTERY IS ONLY SIX MONTHS OLD). I HAD TO CONTACT AAA TO GET THE CAR STARTED TO DRIVE IT TO THE DEALER. MY CONCERN IS THAT THERE IS NO MANUAL OVERRIDE FOR THE AUTOMATIC DOORS, AND NO OFF SWITCH FOR THE AUTOMATIC DOOR LIGHTING THAT DRAINED MY BATTERY. I COULD HAVE BEEN ON A FREEWAY, I COULD HAVE HAD PASSENGERS OR GOODS IN MY BACK SEAT - SERIOUS SAFETY ISSUES! OF COURSE I NEED TO HAVE THE PROBLEM REPAIRED, BUT FOR SAFETY'S SAKE, I SHOULD HAVE HAD THE OPTION TO SWITCH OFF THE AUTOMATIC DOOR AND MANUALLY CLOSE IT. IF I HAD NOT BEEN IN MY NEIGHBORHOOD, THIS COULD HAVE BEEN MUCH MORE SERIOUS. THE NEXT SAFETY ISSUE IS THE FACT THAT THE BROKEN DOOR DRAINED MY BATTERY TO ZERO! AGAIN, WHAT IF I HAD NOT BEEN HOME? MY 2007 HYUNDAI ENTOURAGE HAS ONLY 53500 MILES ON IT, I HAVE NO SMALL CHILDREN WHO ABUSE THE DOORS, AND I RESPONSIBLY MAINTAIN MY VEHICLE. THE DOORS HAVE ALREADY BEEN SERVICED ON TWO PREVIOUS OCCASIONS. PLEASE CREATE A MANUAL OVERRIDE FOR THE AUTOMATIC SLIDING DOORS. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE THE DRIVER ATTEMPTED TO PARK WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED CAUSING THE CONTACT TO CRASH INTO THE RESIDENCE. A POLICE REPORT WAS NOT FILED. THE DRIVER AND A PASSENGER SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

MY VAN WOULDN'T START ON 2 SEPARATE OCCASIONS ON THIS DAY. HAD TO TURN THE KEY 3-4 TIMES EACH. OVER THE NEXT 2 YEARS IT HAPPENED PERIODICALLY, BECOMING MORE FREQUENT, SOMETIMES TWICE A DAY, TWICE A WEEK OR ONCE EVERY 10 DAYS OR SO. VAN CAN'T BE JUMPED BECAUSE THERE IS POWER, TRIED PUTTING IT IN NEUTRAL THEN PARK AGAIN BUT STILL WOULDN'T START. TRIED FOR 20 MINUTES THEN WALKED AWAY FOR 30-60 MINUTES & VAN STARTED IMMEDIATELY UPON TRYING. DEALERSHIP "THINKS" IT'S THE IPM. FINALLY GOT THAT REPLACED BECAUSE WE WERE TOLD THEIR TOP MECHANIC PUT THOSE NOTES IN THE COMPUTER SO THAT'S WHAT THE PROBLEM IS. IMMEDIATELY NOTIFIED SERVICE SUPERVISOR THAT MY REAR SLIDING DOOR LOCK ISN'T WORKING BEFORE I EVER LEFT THE LOT (NEVER HAD A PROBLEM WHEN I DROPPED IT OFF). 3 DAYS LATER VAN WOULDN'T START. HYUNDAI TECHNICAL SAYS TO CHECK GROUND WIRES. 2 DAYS AFTER GETTING VAN BACK IT WOULDN'T START & ANOTHER 2 DAYS LATER BOTH SLIDER DOORS & REAR HATCH LOCKS STOPPED WORKING (NEVER HAD A PROBLEM WHEN IT WAS DROPPED OFF). NOW THEY WANT TO CHARGE ME SEVERAL HUNDRED DOLLARS TO REPLACE ALL 3 FAILED LOCK SENSORS. THEY MESSED IT UP!!!! I'M NOT PAYING FOR THE REPAIR!!! THEY CLAIM THEY'VE NEVER HAD ANYONE IN THEIR 2 STORES WITH A PROBLEM LIKE THIS. THE SERVICE SUPERVISOR IS PATRONIZING, LIES ABOUT THINGS MY HUSBAND HAS SAID, LIES ABOUT NOT GETTING MY VOICE MAIL WHEN I DIAL HIS EXTENSION DIRECTLY & PROBABLY DOESN'T TELL THE MANAGER EVERYTHING & CONTRADICTS HIMSELF. FOUND THIS WEBSITE & IT'S AMAZING TO SEE SEVERAL PEOPLE WITH THE SAME PROBLEMS I'VE BEEN HAVING. NOBODY HAS TIME FOR THIS INCONVENIENCE WHICH IS A MAJOR SAFETY HAZARD. WHO WANTS TO SIT IN THE HOT FLORIDA SUN TRYING TO START THEIR VEHICLE FOR AN HOUR? BEEN THERE DONE THAT TOO MANY TIMES. TIRED OF THIS CRAP! I WANT MY VEHICLE FIXED! THEY JUST WANT TO SELL YOU SOMETHING ELSE. *TR