2011 HYUNDAI EQUUS Complaints

AFTER SEVERAL FAILED ATTEMPTS TO FIND A SERVICE CENTER OR AUTHORIZED DEALER TO ADJUST MY ALIGNMENT, I FELT IT WAS NECESSARY TO FILE A COMPLAINT REGARDING MY CONCERNS ABOUT MY VEHICLE'S FRONT TIRE ALIGNMENT. MY MOST RECENT EXPERIENCE OCCURRED ON DECEMBER 14, 2016 AFTER GETTING A NEW SET OF TIRES FOR MY CAR. INCLUDED IN THE TIRE FITTING SERVICE WAS A WHEEL ALIGNMENT CHECK AND ADJUSTMENT. HOWEVER, THIS IS NOT THE FIRST TIME I HAVE ENCOUNTERED ISSUES WITH A SERVICE CENTER SAYING THEY ARE UNABLE TO ADJUST MY FRONT CAMBER AND CASTOR ADJUSTMENTS BECAUSE THE "MANUFACTURER DOES NOT SPECIFY" WHAT THESE ALIGNMENTS SHOULD BE. PERHAPS THE STRANGEST PART ABOUT THIS IS THE FACT THAT THERE ARE SPECIFICATIONS FOR THE REAR WHEELS. I HAVE EVEN CONTACTED SEVERAL HYUNDAI AUTHORIZED DEALERSHIPS HERE IN INDIANAPOLIS AND THEY TOO INDICATE THEY ARE UNABLE TO MAKE THE PROPER ADJUSTMENTS. MY LAST RESORT WAS TO CONTACT HYUNDAI USA TECHNICAL SERVICE TO SEE IF THEY COULD OFFER ADVICE AND THEY'RE ONLY FEEDBACK WAS THAT I NEEDED TO VISIT A LOCAL AUTHORIZED DEALER FOR SUPPORT ..... FORTUNATELY, I HAVE NOT BEEN IN A LIFE-THREATENING SAFETY SITUATION DUE TO THIS DEFECT BUT WITHOUT THE ABILITY TO PROPERLY ADJUST THE ALIGNMENT MY TIRES WILL NEVER WEAR PROPORTIONATELY. THIS IS INCREDIBLY CONCERNING BECAUSE THE TREAD LIFE ON ANY TIRES I HAVE INSTALLED ON MY CAR CONTINUES I LESSEN. I FELT INCLINED TO REPORT THIS ISSUE TO THE DEPARTMENT OF TRANSPORTATION BECAUSE I CAN ONLY IMAGINE THIS IS AN ISSUE THAT'S IMPACTING ALL HYUNDAI EQUUS OWNERS. IT IS ALSO CONCERNING THAT NO ONE SEEMS TO HAVE THE RIGHT ANSWER ON HOW TO CORRECT THE PROBLEM. ATTACHED YOU WILL FIND PAPERWORK FROM MY MOST RECENT ATTEMPT TO GET THE WHEELS ALIGNED . I AM HOPEFUL YOU CAN HELP BRING LIGHT TO THIS ISSUE AND HELP CORRECT AND FUTURE PROBLEMS FOR ALL EQUUS OWNERS.

THE BRAKE PEDAL TRAVEL IS VERY LONG. I MUST BEGIN THE STOPPING PROCESS MUCH EARLIER THAN PREVIOUS. THE DEALER DIAGNOSED A FAILED HECU. THE VEHICLE IS ONLY A FEW MILES AND ONE MONTH OUT OF WARRANTY. HYUNDAI MOTOR AMERICA HAD AN INSPECTION CAMPAIGN FOR GENESIS HECU UNITS, BUT NOT EQUUS. HOW CAN THE HECU BE PROPERLY INSPECTED WITHOUT DISASSEMBLING THE UNIT? HYUNDAI SHOULD REPLACE THE FAILED HECU.

WHEN APPLYING CAR BRAKE PEDAL, THE BRAKES LIGHTS WILL NOT ILLUMINATE. IF I TURN ON CAR HEAD LIGHTS THE BRAKE LIGHTS ILLUMINATE. BUT IF THE HEAD LIGHTS ARE OFF THEY DON'T WORK.

TL* THE CONTACT OWNS A 2011 HYUNDAI EQUUS. THE BRAKE LIGHTS FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE LIGHTS WERE OPERABLE WHEN THE HEADLIGHTS WERE ILLUMINATED. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V713000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,400.

I WAS DRIVING THE HARD AND I HAD TO COME TO A STOP ON THE HIGHWAY. ALL OF A SUDDEN MY BRAKES TURNED SPONGY AND I SWERVED TO MISS A CAR. I HAVE HAD THE MASTER CYLINDER REPLACED THINKING THAT WAS THE ISSUE BUT IT WAS STILL SPONGY. I THEN NOTICED THE RECALL ON THE GENESIS AND I CONTACTED HYUNDAI. I ASKED DID THE RECALL AFFECT THE EQUSS SEEING HOW THEY ARE THE SAME PART NUMBERS. THEY TOLD ME NO AND IT DIDN'T FALL UNDER THE WARRANTY EITHER. THEY SAID I WOULD HAVE TO PAY AROUND $2800 TO HAVE IT FIXED. I DON'T UNDERSTAND HOW THE SAME PART GOES BAD ON 2 DIFFERENT CARS BUT THE RECALL ISN'T FOR THE EQUUS IN THE SAME YEARS AS THE RECALL ON THE GENESIS.

DRIVER BEHIND ME ALERTED THAT MY BRAKES WORKED BUT MY BRAKE LIGHTS DID NOT WORK. HE INDICATED THE POTENTIAL FOR SERIOUS ACCIDENT ON THE NATION'S HIGHWAYS. DEALER REPLACED BRAKE HARNESS DIODE Z06. AGAIN ON 20MAY2014, THE SAME THING HAPPENED. THIS TIME, DEALER REPLACED DIODE Z01. THERE WAS NO AUDIBLE OR VISUAL WARNING ON THE DASH ALTHOUGH VEHICLE PERFORMS A "SYSTEM CHECK" AT STARTUP AND WARNS OF MINOR ALERTS LIKE LOW TIRE PRESSURE. I AM AFRAID TO DRIVE THE VEHICLE AS I AM A RETIRED PERSON AND I MUST DEPEND ON THE SAFETY FEATURES OF MY CAR. TWO LETTERS TO HYUNDAI HQ HAVE NOT PRODUCED RESULTS. INTERNET SEARCHES REVEAL THAT THIS PROBLEM HAS EXISTED WITH HYUNDAI FOR MANY YEARS. A PERMANENT FIX IN THE FORM OF A RECALL IS REQUIRED. OR, REFUND THE PURCHASE PRICE SO THAT OWNERS CAN BUY A SAFE CAR. ... UPDATED 10/27/14 *BF UPDATED 11/13/14 *BF UPDATED 7/28/2015 *JS *TR

WHILE WE WERE DRIVING THE CAR, THE CAR'S FRONT SUSPENSION SUDDENLY FAILED, THE FRONT COLLAPSED AND THE BODY OF THE CAR NEARLY TOUCHED THE GROUND ON FLAT GROUNDS AND DRAGGED AGAINST THE GROUND ON INCLINES AND DECLINES. THE WHEELS RUBBED AGAINST THE BODY OF THE CAR ON TURNS AND THE CAR BECAME VERY UNSTABLE AND STARTED TO SHAKE. THIS EPISODE HAS OCCURRED THRICE DESPITE MANUFACTURER'S REPAIRS. THIS SECOND EPISODE RESULTED IN MILD WHIPLASH. *TR

WHILE WE WERE DRIVING THE CAR, THE CAR'S FRONT SUSPENSION SUDDENLY FAILED, THE FRONT COLLAPSED AND THE BODY OF THE CAR NEARLY TOUCHED THE GROUND ON FLAT GROUNDS AND DRAGGED AGAINST THE GROUND ON INCLINES AND DECLINES. THE WHEELS RUBBED AGAINST THE BODY OF THE CAR ON TURNS AND THE CAR BECAME VERY UNSTABLE AND STARTED TO SHAKE. THIS EPISODE HAS OCCURRED THRICE DESPITE MANUFACTURER'S REPAIRS. *TR

TL* THE CONTACT OWNS A 2011 HYUNDIA EQUUS. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE WITH THE ENGINE TURNED OFF. WHEN THE CONTACT ENTERED THE VEHICLE, HE NOTICED BROWNISH SOOT WITHIN THE INTERIOR OF THE VEHICLE. THE DRIVER'S SIDE DOOR AREA AND SEAT WERE BURNT. IN ADDITION, A SMALL PORTION OF THE CONSOLE MELTED. THERE WERE NO FLAMES VISIBLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE WHO STATED THE FIRE WAS ELECTRICAL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE AN INDEPENDENT INSPECTOR PERFORMED FURTHER INVESTIGATION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.

TL* THE CONTACT OWNS A 2011 HYUNDAI EQUUS. THE CONTACT STATED THAT THE INSTRUMENT PANEL AND ALL OF THE ELECTRICAL COMPONENTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DIAGNOSE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 11,000.