2011 HYUNDAI GENESIS Complaints

LETTER FROM CONGRESSMAN SARBANES ON BEHALF OF CONSTITUENT RE VEHICLE SAFETY. *SMD THE CONSUMER STATED THERE WAS A METAL-ON-METAL SOUND COMING FROM THE VEHICLE AND THE STEERING WOULD BIND WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE NOISE AND STEERING ISSUES WERE CONFIRMED. THE DEALER STATED THE PROBLEM WAS DUE TO A SEAM FAILURE ON THE CHASSIS. THE STEERING PUMP WAS REPLACED. HOWEVER, A MONTH LATER, THE PROBLEM RETURNED. *JB

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS COUPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE GEAR BOX SEIZED AND SHIFTED THE VEHICLE INTO NEUTRAL. THE CONTACT MENTIONED THE FAILURE WAS RECURRING WHEN DRIVING AT HIGHER SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 34,000.

TWICE IN LAST MONTH I WAS DRIVING IN TRAFFIC AND HAD A TOTAL LOSS OF BRAKES ALMOST HITTING THE CAR DIRECTLY IN FRONT OF ME. I PUSHED THE BRAKE PEDAL IN BOTH CASES TO THE FLOOR AND MY CAR WAS NOT STOPPING. I WAS ABLE TO GET THE CAR TO FINALLY SLOW DOWN AFTER PUSHING THE PETAL AGAINST THE FLOOR AS HARD AS I COULD. NEEDLESS TO SAY THIS WAS A VERY FRIGHTENING EXPERIENCE BOTH TIMES. I TOOK THE VEHICLE IN TO THE DEALERSHIP AFTER RECEIVING A RECALL NOTICE IN THE MAIL. I WAS TOLD THAT THEY REPLACED THE BRAKE FLUID PER THE 114 RECALL AND THAT THEY WERE ABLE TO REPRODUCE THE STOPPING ISSUE. THE DEALERSHIP STATED THAT THE ABS MODULE WAS NOT OPERATING PROPERLY AND THAT IT WAS GOING TO BE A $2200 FIX THAT I WAS RESPONSIBLE FOR PAYING FOR AND THAT THE RECALL DID NOT COVER THE REQUIRED PARTS AND LABOR AND THAT THE WARRANTY AND EXTENDED WARRANTY THAT I HAVE WOULD NOT COVER THE REPAIRS. IT SEEMS THEY ONLY REPLACED THE FLUID THAT WAS CAUSING THE ISSUE WITH THE MODULE, BUT WOULD NOT TAKE RESPONSIBILITY FOR REPLACING THE CRITICAL PARTS THAT THE BRAKE FLUID COMPROMISED. I CAN NOT AFFORD TO FIX THIS CAR AND AM BEING TREATED LIKE IT IS MY RESPONSIBILITY TO FIX THE ISSUE THEY CAUSED. I AM STILL DRIVING AN UNSAFE CAR BECAUSE I HAVE NO CHOICE. WHAT IS MY RECOURSE? *TR

THIS HAS HAPPENED A TOTAL OF 4 TIMES SINCE I HAVE OWNED THE CAR. THE FIRST HAPPENED A FEW MONTHS AFTER PURCHASING THE CAR, WHEN TRYING TO STOP FROM 40MPH AT A RED LIGHT. THE BRAKES FAILED AND I RAN THE RED LIGHT AVOIDING ANY ACCIDENT. I DROVE APPROXIMATELY 25 MORE MILES WITH NO OCCURRENCE THE REST OF THE WAY HOME. NEXT MORNING WHEN DRIVING INTO THE GAS STATION AS I HIT THE DRIVEWAY ENTRANCE APPROXIMATELY 15MPH I WAS BRAKING AND THEN BRAKES WENT TO THE FLOOR AND I HAD TO PUMP THE BRAKES SEVERAL TIMES BEFORE THE PRESSURE CAME BACK AND I FINALLY STOPPED. I TURNED AROUND DROVE IT TO THE DEALER WITH NO OTHER ISSUES ALONG THE 8 MILE DRIVE. DEALER CHECKED ALL NORMAL ISSUES DROVE IT THEMSELVES AND WERE NOT ABLE TO FIND ?DUPLICATE THE COMPLAINT?. APPROXIMATELY 8 MONTHS LATER AFTER DRIVING 25 MILES ON THE FREEWAY I WAS EXITING MY EXIT TO WORK SLOWING DOWN AT APPROXIMATELY 30MPH WHILE BRAKING AND SLOWING DOWN THE BRAKES WENT TO THE FLOOR AND ALL PRESSURE WAS LOST I PUMPED THE BRAKES AND THEY WORKED. 2 WEEKS AGO I WAS DRIVING SURFACE STREETS AND WHILE SLOWING DOWN TO MAKE A RIGHT AT A RED LIGHT AT ABOUT 30MPH THE BRAKES FAILED I HAD TO PUMP THE BRAKES AGAIN TO REGAIN PRESSURE AND I STOPPED AS I ROUNDED THE CORNER INTO THE CROSS WALK. I HAVE NOT BEEN ABLE TO GET IT INTO THE DEALER YET. I HAVE BEEN DRIVING A DIFFERENT CAR AND PARKED THIS ONE UNTIL MY SCHEDULE ALLOWS ME TO TAKE IT TO THE DEALER. I HAVE BEEN LOOKING ON THE HYUNDAI FORUMS FOR INFORMATION AND THIS APPEARS TO BE ON THE FORUMS A LOT. SEVERAL HAVE RESULTED IN ACCIDENTS, EVEN A TOTAL LOSS OF ONE PERSON?S CAR. THE FORUMS ARE SAYING THAT THERE IS A VOLUNTARY RECALL AND IT HAS TO DO WITH THE MASTER CYLINDER, DEALER REPLACES AS THE COMPLAINTS COME IN. I GUESS I WILL FIND OUT. *TR

WHEN USING TURN SIGNAL AT NIGHT THE HEADLIGHTS TURN OFF FOR A FEW SECONDS. ITS DONE IT SINCE ALMOST NEW INTERMITTENTLY. *TR

WHEN THE BRAKE ASSIST SYSTEM IS ACTIVE AND THE CAR WAS STOPPED IT WOULD NOT MOVE AN INCH. NOW THE VEHICLE INCHES FORWARD AND MAKES A VIBRATION SOUND UNTIL EVENTUALLY THE DISC BRAKES LOCK UP AND THE CAR STOPS ROLLING. I TOOK MY CAR TO HYUNDAI OF ORANGE PARK AND SHOWED THE SERVICE WRITER THE ISSUE. WHEN THE CAR WAS RETURNED, THEY SAID THERE WAS NO PROBLEM. SINCE THIS HAS NEVER OCCURRED UNTIL RECENTLY, AND I HAVE OWNED THE CAR FOR 3 YEARS, THERE IS DEFINITELY AN ISSUE. *TR

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS COUPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE BECAME HARD TO STEER AS THE STEERING WHEEL SEIZED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,500. THE CURRENT MILEAGE WAS 9,674. RETURNED BY USPS ON 11-13-2013. SECOND ATTEMPT ON 11-13-2013 FAILED. *KB

TWICE TODAY, WHILE DRIVING IN STOP/GO TRAFFIC, THE CAR FELT AS IF IT WAS ACCELERATING ON ITS OWN. WHEN I TOOK THE FOOT OF THE BRAKE TO GO, THE CAR WOULD JOLT FORWARD ON ITS OWN. HAD TO PRESS THE BRAKE BERY HARD TO MAKE SURE IT WOULDNT GO BY ITSELF. I HAD TO PULL OVER, AFRAID I WOULD HIT CAR. WHEN I PUT IT ON NEUTRAL, THE ENGINE REVVED TO 3000RPMS AND IT STAYED THERE. MY FOOT WAS NOT ON THE GAS PEDAL AT ALL. WHEN I TRIED SHIFTING BACK TO DRIVE, IT JOLTED FORWARD. THE ONLY WAY TO GET IT TO STOP DOING THIS WAS TO TURN THE ENGINE OFF. AFTER THE FIRST TIME, I DROVE ABOUT 30 MIN IN 40MPH TRAFFIC, BEFORE IT DID IT AGAIN. AT TIMES THE CAR FELT LIKE IT DIDNT WANT TO ACCELERATE WHEN I WANTED TO. THEN AS TRAFFIC SLOWED DOWN, STARTED ACCELERATING ON ITS OWN AGAIN. THIS IS NOT THE FIRST TIME THIS HAPPENS. I BROUGHT THE CAR TO THE HYUNDAI DEALERSHIP SEVERAL MONTHS BACK FOR THE SAME ISSUE AND THEY SAID THEY FOUND NOTHING WRONG. SOMEONE NEEDS TO LOOK INTO THIS BEFORE SOMEONE GETS HURT. *TR

I WAS TRAVELING ON A TURNPIKE IN MODERATE TRAFFIC AT APPROXIMATELY 74 MILES PER HOUR. I FELT THE VEHICLE GET WARM INSIDE SO I INCREASED THE AIR CONDITIONING TO LOW (MAXIMUM COOL SETTING) . ABOUT A MINUTE LATER, I HEARD A LOUD "POP" AND THAT WAS THE SUNROOF EXPLODING. WHEN IT HAPPENED, THE INSIDE COVER CAME OPEN ABOUT TWO (2) INCHES AND GLASS PARTICLES FELL ON THE INTERIOR OF THE VEHICLE INCLUDING MYSELF. FORTUNATELY, THE GLASS DID NOTGET INTO MY EYES AND WAS ABLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD WITHOUT INCIDENT. ABOUT 60% OF THE GLASS BLEW OUT OFTHE VEHICLE UNTO THE ROAD BEHIND ME. TRAILING VEHICLES WERE NOT INVOLVED AND AGAIN, FORTUNATE THAT THERE WAS NO TAILGATING OR THE GLASS WOULD HAVE FLOWN ONTO THEIR VEHICLES. THE GLASS EXPLODED INTO SHARP SHARDS AND IN PIECES ABOUT A QUARTER INCH. WORST CASE WOULD HAVE BEEN GLASS IN THE EYES AND NOT BEING ABLE TO CONTROL THE VEHICLE. *TR

MY 2011 GENESIS SEDAN WITH 30,000 MILES HAD BRAKE LIGHTS FAIL 2 TIMES. I WOULD PRESS THE BRAKES AND NONE OF THE BRAKE LIGHTS WOULD COME ON. ON BOTH OCCASIONS, THE ISSUE WAS DUE TO A FAILED DIODE PER THE DEALERSHIP. I NOTICED THAT THERE IS A BRAKE LIGHT RECALL FROM HYUNDAI-KIA THAT I SAW IN THE NEWS TODAY. HOWEVER, THE ARTICLE SEEMED TO SUGGEST THAT IT ONLY COVERS THE GENESIS COUPE. HOWEVER, I CAN TELL YOU THAT I HAD SIMILAR ISSUES WITH THE GENESIS SEDAN AS WELL WITH THE DIODE FAILURE MENTIONED ABOVE. ON THE FIRST INCIDENT AROUND 10/2012, ANOTHER DRIVER ON THE ROAD ALERTED ME REGARDING THE ISSUE. THE SECOND TIME, AROUND 1/2013, I NOTICED IT ON THE DRIVEWAY. *TR