2012 HYUNDAI GENESIS Complaints

HYUNDAI ISSUED A TECHNICAL SERVICE BULLETIN FOR THE BH GENESIS SEDAN HECU INSPECTION AND BRAKE FLUID REPLACEMENT (RECALL 114). THE DEALER TOLD ME THIS SERVICE WAS PERFORMED ON MY CAR IN 2014. MY HECU HAS FAILED AND BRAKING IS VERY LIMITED. IT APPEARS THAT THE RESOLUTION TO THIS RECALL DOES NOT RESOLVE THE PROBLEM. MY CAR IS NOT SAFE TO DRIVE. SHOULD THE RECALL BE ISSUED AGAIN REQUIRING REPLACEMENT OF THE HECU?

AFTER DRIVING STEADILY AT 35-40 WITHOUT BRAKING, APPLIED BRAKES APPROACHING CARS STOPPED A LIGHT. THE BRAKE PEDAL WENT NEARLY TO THE FLOOR AND THE CAR ONLY SLOWED MINIMALLY. AFTER SEVERAL PUMPS, BRAKING RETURNED AND I WAS ABLE TO STOP BEFORE COLLIDING WITH THE STOPPED TRAFFIC. AFTER THAT, THE CAR BRAKED NORMALLY. THIS WAS THE 2ND TIME THIS HAPPENED, THE FIRST TIME BEING JUST A FEW DAYS EARLIER. THE INITIAL EPISODE WAS LESS DRAMATIC. THERE WERE NO WARNING LIGHTS BEFORE OR AFTER THE EVENT. THE CAR IS AT THE DEALER FOR SERVICE NOW. THIS WAS INCREDIBLY SCARY; I COULD HAVE PUSHED THE CAR IN FRONT OF ME THROUGH THE INTERSECTION INTO 60MPH HIGHWAY TRAFFIC. THE BRAKE FLUID HAD BEEN REPLACED UNDER A TSB AT 6,502 MILES DUE TO CORROSION ISSUES RELATED TO THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU). IT'S FRIGHTENING TO THINK THIS PROBLEM MAY BE RESPONSIBLE FOR A SERIOUS BRAKE FAILURE AT JUST 64,000 MILES.

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 35 MPH, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD AND THE VEHICLE EVENTUALLY STOPPED. AT EVERY STOP, THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO BUILD UP THE PRESSURE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NALLEY HYUNDAI, 7909 MALL PKWY, LITHONIA,GA, 30038) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC ELECTRONIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE SAME FAILURE AND INFORMED THE CONTACT OF THE RECALL. THE MECHANIC RECOMMENDED THE CONTACT GO BACK TO THE DEALER. THE DEALER CONFIRMED THAT THERE WAS A RECALL PER NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT REFERENCE THE RECALL. DUE TO THE WARRANTY AND BECAUSE THE VEHICLE EXCEEDED THE MILEAGE, THE REPAIR WOULD NOT BE COVERED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,175.

I HAVE A SERIOUS ISSUE WITH MY 2012 HYUNDAI GENESIS 5.0 R-SPEC. I HAVE AN ONGOING EXHAUST SMELL/LEAK. IT IS VERY STRONG WHEN STARTING THE VEHICLE AND AT IDLE, ESPECIALLY WHEN STOPPED AT A RED LIGHT. THE SMELL SEEMS TO BE EITHER RAW FUEL OR RAW EXHAUST THAT IS LEAKING FROM SOMEWHERE IN THE SYSTEM. I HAVE TO PLACE MY AC SYSTEM ON RECIRCULATE OR LOWER A WINDOW OR THE FUMES BECOME OVERWHELMING. ONCE THE VEHICLE IS MOVING THE SMELL SUBSIDES. ON 01/18/2017 MY LOCAL DEALERSHIP PREFORMED AN EVAP SERVICE TO POSSIBLY FIX THIS ISSUE TO NO AVAIL. A SECOND EVAP AND AC SYSTEM SERVICE ON 02/01/17 WAS PREFORMED AND STILL THE PROBLEM CONTINUES. THE DEALERSHIP SAYS THE CHARCOAL FUEL TANK FILTER IS FINE AND COULD NOT FIND ANY LEAKS IN THE EXHAUST SYSTEM. I BELIEVE THE SMELL IS COMING FROM THE FRONT OF THE CAR POSSIBLY THE EXHAUST MANIFOLD OF FROM THE FUEL SYSTEM PLUMING. THE CAR USES DIRECT INJECTION WHICH IS UNDER VERY HIGH PRESSURE WHEN WORKING. I AM WORRIED THAT TO MUCH CARBON MONOXIDE COULD POSSIBLE BUILD UP INSIDE THE CAR AND CAUSE AN ADVERSE HEALTH AND SAFETY ISSUE.

SINCE NEW IT HAS BEEN DIFFICULT TO MAINTAIN ALIGNMENT. AT FIRST IT WOULD BE ALIGNED AND THEN IT WOULD TAKE 5000 MILES TO MOVE OUT OF SPEC (BAD ON ALL NUMBERS, BUT CAMBER AND CASTER ARE THE WORST). SERVICE HAS TRIED TO CLAIM IT RECEIVED FRAME DAMAGE AT SOME POINT. AFTER CONDUCTING AN UNDERCAR REVIEW THERE APPEARS TO BE NO DAMAGED SUSPENSION COMPONENTS. THERE IS A NON-STRUCTURAL PLASTIC SUPPORT AT THE BASE OF THE RADIATOR THAT WAS DISTORTED WHEN THE CAR STRUCK A TIRE TREAD ON THE FREEWAY. THE CAR WAS INSPECTED BY THE INSURANCE CARRIER, DETERMINED BRACE NOT STRUCTURAL AND DID NOT REPLACE, TREATED FOR COSMETIC DAMAGE AND RETURNED TO SERVICE. PRIOR TO THIS THE VEHICLE ALREADY HAD ISSUES WITH PREMATURE TIRE WEAR, PULLING TO THE RIGHT SIDE AND BEING ABLE TO MAINTAIN ALIGNMENT. FOR AT LEAST THE LAST 25,000 MILES I HAVE BEEN HAVING THE VEHICLE RE-ALIGNED EACH 3000 MILES. AT ONE TIME WE'D BE ABLE TO ALIGN THE SUSPENSION BUT WITHIN 500 MILES IT WOULD BEGIN MOVING BACK OUT OF SPEC. CURRENTLY THE MECHANICS ARE FINDING IT MORE DIFFICULT TO GET IT WITHIN SPEC. THE FACT THAT THIS SEEMS TO BE GETTING WORSE OVER TIME, IT LEADS ME TO BELIEVE THAT THERE MUST BE EITHER AN UNDERLYING DESIGN FLAW, OR THERE IS A COMPONENT FAILURE OCCURRING SOMEWHERE WITHIN THE FRONT SUSPENSION. THE HYUNDAI GENESIS HAS NO MECHANISM TO HANDLE CASTER OR CAMBER ADJUSTMENT. THE MECHANICS HAVE ALL STATED THAT THE ONLY OPTION TO ENABLE THE VEHICLE TO BE PROPERLY ALIGNED IS THE INSTALLATION OF A 'CAMBER/CASTER ADJUSTMENT KIT'. HOWEVER THEY SAY THIS ISN'T SOMETHING AVAILABLE FROM HYUNDAI (THOUGH I HAVE READ OTHERWISE FROM ONLINE SOURCES), AND SINCE THE VEHICLE IS STILL WITHIN THE EXTENDED WARRANTY PLAN I AM HESITANT TO HAVE SUCH A PRODUCT INSTALLED ANYWHERE BUT AT A DEALERSHIP AS I EXPECT IT WOULD LEAD TO ADDITIONAL FINGER-POINTING AND WARRANTY DEBATE DOWN THE ROAD.

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED ON AT LEAST FIVE OCCASIONS WHILE MAKING LEFT OR RIGHT TURNS. EACH TIME THE FAILURE OCCURRED, THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL, DEPRESSED THE BRAKE PEDAL, ENGAGED THE PUSH START BUTTON FEATURE TO CORRECT THE FAILURE, AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO DON MOORE HYUNDAI IN OWENSBORO, KENTUCKY TO BE DIAGNOSED, BUT THE DEALER COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS COUPE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND HEARD AN ABNORMAL NOISE COMING FROM THE BRAKE PEDAL. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP AND ACCELERATED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GEWEKE FORD (871 E ONSTOTT RD, YUBA CITY, CA 95991 (530) 821-2121), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HAD TO SLOW DOWN AND THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE PUSH START BUTTON WAS DEPRESSED AND THE VEHICLE STARTED AGAIN. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED TWO OTHER TIMES. THE VEHICLE WAS DRIVEN TO THE DEALER (THORNTON HYUNDAI IN LITHIA SPRINGS, GEORGIA), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE HAD BEEN AT THE DEALER SINCE SEPTEMBER 27, 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE AT A STOP LIGHT, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. DURING THE INCIDENT, THE BRAKES MALFUNCTIONED AND WOULD NOT IMMEDIATELY STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. MOMENTS LATER, THE ENGINE BACKFIRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HYUNDAI OF COCONUT CREEK IN COCONUT CREEK, FL) WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 65,000.

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE ATTEMPTING TO MAKE A RIGHT TURN AT 5 MPH, THE VEHICLE STALLED AND CAUSED THE POWER STEERING TO SEIZE. THE BRAKES FAILED AND THE BATTERY AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED TWO ADDITIONAL TIMES. DURING THE LAST OCCURRENCE, THE VEHICLE WAS PUSHED TO A PARKING LOT. A TOW COMPANY WAS CALLED, BUT THE VEHICLE RESTARTED ON ITS OWN. THE VEHICLE WAS NOT TOWED, AND WAS DRIVEN BACK HOME. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.