2011 HYUNDAI GENESIS Complaints

Headlights will intermittently flicker off for several seconds when using turn signal. I understand this is already noted in TSB 20-BE-009H

The car accelerates itself randomly. It’s happened with a lot of Genesis’s of this generation. Almost crashed due to it. Very unsafe. Gave the vehicle to a friend and the problem reoccurred and he captured a video that I have

The contact owns a 2011 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The window regulators are built with a hard plastic that essentially melts in Florida heat and then your windows just drop. Each window in my car has dropped and will not go back up without paying Hyundai a lot of money to repair the window. For instance, in December 2022 I paid Hyundai $660 to repair the right rear window and in August 2022 I paid Hyundai $651 to repair the left rear window regulator (second repair). Now the front driver side window has to be repaired for the second or third time. The parts were ordered and just the parts will cost $900 and I still will have to pay the labor expenses for inferior made materials. The driver side window was replaced and a new regulator was installed by Napleton Hyundai in West Palm Beach. I do not have the paperwork for the repairs made by Napleton. Then Coastal Hyundai in Melbourne, Florida worked on the rest of the windows including putting in a new regulator in the driver side and will install a new motor. These windows are neither reliable nor safe and should not have been constructed with plastic. They just fall and will not go back up. The window parts should have been recalled and replaced. I attached a copy of the invoices that I have paid already and could locate. Also, I want to report that when I contacted Hyundai to issue a complaint about the right rear window in December 2022 it took 30 days for the customer service representative to respond to me. He apparently, would document that he planned to call me in the computer and never followed through. I called and asked to talk to his Supervisor and was told that I would have to talk with him. Not having a Supervisor to talk with was also a problem because he knew that I could only talk to him so he took his time. I don't know if anything will be done but I wanted to document my concerns.

The contact owns a 2011 Hyundai Genesis Coupe. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed. The contact firmly depressed the brake pedal to stop the vehicle. The contact changed the brake fluid; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 13V489000 (Service Brakes, Hydraulics). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

I was driving home on January 1, 2023 at 5 AM at about 60 mph on an interstate when I heard a sound come from the back of my car and then looked into the rearview mirror and smelled smoke and saw fire flames in my rear and side mirrors. I tried to use my brakes to stop my car, but the brakes would not work, so I took it out of Drive and put it into park… which slowed the car down and I was able to exit the car right before it burst into flames. The car is now a total loss.

Part number 82655-2M000 door handle base broke. This makes it so the door cannot be opened from the outside. If I were in an accident and my door was crushed no one could open the other door to get me out. This same pet was in a safety recall for a different model of theirs.

Brakes stop working randomly. Press pedal down and there is very little braking power. Had to pump brakes and limp home. Came back after sitting a while. This has happened several times - 6/7.

The contact owns a 2011 Hyundai Genesis. The contact stated that the passenger's side frontal air bag inflator slits were visible from a crack in the dashboard. The air bag warning light was illuminated. The dealer was notified of the failure and advised the contact that the dashboard needed to be replaced. The dealer also advised the contact that they could not assist as there was no open recall related to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 100,000.

The contact owns a 2011 Hyundai Genesis. The contact stated that the passenger’s side frontal air bag inflator slits were visible from a crack in the dashboard. There were no warning lights illuminated. The dealer was notified of the failure and advised the contact that they could not assist as there was no open recall related to the failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 55,000.