2011 HYUNDAI GENESIS Complaints

ON HIGHWAY DRIVING AT 70MPH, STEERING WHEEL GOT STIFF AND A/C, LIGHTS TURNED-OFF. I WAS TOLD DRIVE BELT IS BROKEN/TORN-OUT. VEHICLE HAS ONLY 53000 MILES AND I BOUGHT THIS VEHICLE BRAND NEW AND FOLLOWED SERVICE SCHEDULE AT HYUNDAI DEALERSHIP. HYUNDAI IS DECLINING THE WARRANTY FOR THE BELT AND ENGINE REPAIRS. DEALERSHIP IS ASKING TO PAY 7000 OUT OF POCKET FOR REPAIRS.

AFTER A BRAKE JOB, I TOOK THE CAR BACK TO SAY THAT THE PEDAL WAS GOING TO THE FLOOR. I WAS TOLD I HAD A LEAK IN THE MASTER CYLINDER. GOT THAT REPAIRED. AFTER HAVING THE MASTER CYLINDER REPAIRED, I AM NOW BEING TOLD I HAVE TO REPLACE THE HYDRAULIC ELECTRONIC CONTROL UNIT (ABS, HECU). DID SOME RESEARCH, AND SAW THAT THIS WAS A RECALL ISSUE FOR 48,000 GENESIS BETWEEN THE YEARS OF 2008 AND 2012. ISSUE SEEMS TO BE CAUSED BY BRAKE FLUID CORROSION. MY CAR WAS NOT PART OF THE RECALL. I REPORTED THE INITIAL ISSUE AT 64,000 MILES. CAR IS NOW AT 80,000. IT HAS BEEN SITTING AT THE DEALERSHIP BECAUSE IT HAD AN ENGINE REPLACED COVERED UNDER WARRANTY.

WHILE THE AUTOMOBILE IS IN MOTION THE BRAKE PEDAL IS MUSHY TO THE POINT THAT IT ALMOST REACHES DEAD BOTTOM BEFORE ENGAGING THE BRAKES. THIS HAPPENS BOTH ON THE HIGHWAY AND ON THE STREET NO MATTER THE SPEED. REPAIR SHOP STATES THAT ITS THE ABS HYDRAULIC MODULE IS DEFECTIVE. HYUNDAI DEALER STATES THAT IT IS FOR THE FLUID RECALL. IT IS NOT FIXING THE BRAKES.

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES MALFUNCTIONED WITHOUT WARNING. THE CONTACT STATED THAT THE BRAKE PEDAL NEARLY STRUCK THE FLOORBOARD ON FOUR OCCASIONS BETWEEN AUGUST 11, 2017 AND SEPTEMBER 2, 2017. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT A SIGNIFICANT AMOUNT OF BRAKE PRESSURE WAS APPLIED TO STOP THE VEHICLE ON EACH OCCASION. THE VEHICLE WAS TAKEN TO BE REINSPECTED PER NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC) AT ARAPHOE HYUNDAI OF DENVER, COLORADO. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 105-11-067. THE FAILURE MILEAGE WAS 162,000.

BRAKE PADEL IS VERY SOFT OR LOW AFTER HITTING BRAKES AND WILL NOT RE-ADJUST. SEE CAMPAIGN 114 FOR MORE DETAILS.

THE SCREEN WHERE THE NAVIGATION IS FREEZES AND YOU CANNOT SEE TO CONTROL TO REGULATE THE AIR OR TO CONNECT VIA BLUETOOTH FOR HANDS FREE. IF YOU TURN IT OFF AND ON IT STILL WILL NOT CLEAR THE SCREEN AND YOU ARE STUCK WITH A LOGO. NAVIGATION WON'T WORK AND YOU ARE STUCK. IT HAS HAPPENED MULTIPLE TIMES OVER 40 TIMES IN THE LAST YEAR.

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS. ON SEVERAL OCCASIONS, WHILE DRIVING ON THE HIGHWAY, THE VEHICLE STALLED WITHOUT WARNING AND LOST POWER. THE VEHICLE WAS TOWED TO FLORENCE HYUNDAI (1721 W LUCAS ST, FLORENCE, SC 29501 (843) 667-3317) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.

I TOOK THIS CAR TO THE NORTH CHARLESTON HYUNDAI ABOUT 3 WEEKS AGO AROUND 6/16/17, TOLD THEM ABOUT MY BRAKING ISSUE AND THEY TOLD ME AFTER THEY INSPECTED IT THAT IT WOULD COST ME 4-5 THOUSAND DOLLARS TO FIX MY VEHICLE. THE DEALER SAID IT WAS THE RECALLED PART THAT WENT BAD. NOW THEY ARE SAYING ITS NOT AND HYUNDAI USA ISN'T STANDING BY THEIR PRODUCT EITHER SAID I WAS OUT OF WARRANTY BY 5000 MILES AND THEY CAN'T FIX IT. ITS ALL ON ME NOW. HYUNDAI USA FIRST TOLD ME THEY WOULD MEET ME HALF WAY FOR THE REPAIRS BUT THEY DIDN'T ALL THEY DID IS GIVE ME 1000 HYUNDAI POINTS AND THAT IS MAYBE A 1/5 OF THE REPAIR. I HAD A SECOND OPINION DONE AT MIDAS IN MOUNT PLEASANT SC DONE AND THEY ARE SAYING ITS THE RECALLED PART THAT IS BAD, AND THAT I NEED TO GET IN TOUCH WITH Y'ALL. THE WHOLE BRAKING SYSTEM WENT BAD WHILE I WAS DRIVING IT, I WAS GOING AROUND A TURN AT A HIGH RATE OF SPEED AND NOTICED THAT WHEN I PRESSED THE BRAKES THEY WEREN'T RESPONDING SO I THREW IT INTO MANUAL DRIVE, WHERE I GEARED IT DOWN TO 2ND GEAR AND SLOWED DOWN THAT WAY, ENOUGH I WOULDN'T RUN OFF THE ROAD AND MAYBE HURT MYSELF, MY RIDER OR SOMEONE ON THE INTERSTATE.

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS. WHILE DRIVING 70 MPH, THE STEERING WHEEL SHOOK AND WHITE SMOKE AND A BURNING ODOR WERE NOTICED FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: X0679RC4LK. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO REGIONAL HYUNDAI (2380 W KENOSHA ST BROKEN ARROW, OK 74012 918-806-2000) WHERE IT WAS DETERMINED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). ALSO, THE REPAIR EXPENSE WOULD BE THE CONTACT'S RESPONSIBILITY. THE FAILURE MILEAGE WAS 89,000.

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS. WHEN APPLYING THE BRAKES, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT STOPPING THE VEHICLE. THE CONTACT HAD TO PUMP THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. WHEN THE VEHICLE WAS STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE PEDAL WOULD LOWER UNINTENTIONALLY; HOWEVER, THE VEHICLE WOULD BEGIN TO SLOWLY MOVE FORWARD AT THE SAME TIME. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC CONTROL SYSTEM AND ABS FAILED AND NEEDED TO BE REPLACED. THE CONTACT NOTIFIED THE ANDERSON HYUNDAI DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REITERATED THE DEALER'S DIAGNOSIS. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.